I've never had an experience like this from a front desk clerk. We tried checking in at almost 11pm…read moreon a Saturday night after a long day. When we got their the clerk was on a personal call (how do I know it was personal, because she mentioned that she was attending church at 0830 the next morning). After five minutes of standing there waiting to even be acknowledged, she finally ended her call. No apologies, nothing. I was very shocked at the lack of customer service! The room was great! Even though we were facing the bright lights of the business across the road, the blinds were able to block out the light. Everything else was as expected

My daughter and I were stranded on the highway near Rochelle from 3 pm to 10pm on a friday night…read moreafter my car died. We waited and waited for a promised tow from AAA. At 10 pm, defeated and tired and 85 hours from our Chicago prepaid hotel, i called the holiday inn and talked to a sweet gal named Rachel ? She offered a room and some options to get a ride from our stranded location. She was kind and genuine and very helpful.

Upon checkin the clerk was very incompetent. I explained my reservation to him. He walked away to…read morethe back room and put a mask on like it was 2020 or something! Then I couldn't understand him because there was already a language barrier since Im not fluent in tech-supporties. Finally I get checked in but he didn't make my key for the right amount of days I was staying so my key went dead. The rooms are clean but very dark. Not much for lighting. The problem with the rooms is there's Indian immigrants on the same floor so the over powering smell of curry is nauseating. My whole room smells like a wet dog that's been dead for a few days. Funny how we can't smoke in our rooms but cooking curry is ok. Then the window is calked shut so I can't even air my room out. The elevators are sketch AF. They seriously need an upgrade. The better treadmills in the fitness room are broken too. The only plus is I haven't experienced bed bugs yet but I'm not holding my breath.

It's ok but when we arrived we didn't have our rooms so we ended up getting another room.read more

The refrigerator made a humming noise all night and being an older hotel the room was nice…read more Bathroom had some black hairs in the tub and the eating g area was small and with a wrestling tournament in town they didn't replenish the breakfast food . The staff was friendly and not to far from NIU university but overall the bed was comfortable

ABSOLUTELY HORRIBLE STAY! We had 2 rooms reserved by my brother-in-law. When we arrived, we were…read moreasked for a credit card. My brother-in-law had already provided one, but the lady behind the desk said there wasn't one. Later that night, we wanted to take a shower. Only 3 towels were provided. Understandable, so we called and asked for more. We were told we could only have 1 more. The towels were threadbare and that is being generous, so getting dried off was a challenge. She gave us a bag and told us to put dirty towels in it and they would be replaced the next day. No towels were replaced the next day, so we asked for more. For the two rooms, which had 8 people, we got 4 new towels. You do the math. It didn't work. On Monday, we didn't get new towels and the trash still hadn't been taken out. At this point we had to borrow towels from my mother-in-law. We had to take the towels to her house and launder them so we could take showers on Tuesday. On Tuesday around 130 we had a family emergency and had to leave to be with family in Chicago. I explained our situation to the girl at the front desk and even the manager on duty. They wouldn't refund us for the Tuesday night stay. They said they could possibly be full for the night and wouldn't have time to service the rooms. Well, I can tell you that they didn't service the rooms the whole time we were there, and it was never a full house. When I went to get our stuff from our rooms, the housekeeper was in the hallway talking on her phone. I would have gladly paid for a late check out, but that place doesn't deserve a full nights pay for the completely abysmal conditions we stayed in.

Room was dirty and bathroom door was installed so that the toilet would not allow it to shut. When…read moreI asked for another room I was told I would have to pay an extra $100 for a suite. Staff acted like this was the first they'd heard of this. Then the told me that the hotel was 40 years old and that was the reason. What?!? DO NOT STAY AT THIS HOTEL. However, Choice Hotels was very helpful when I spoke with them.

Never stay here !!!!! Came into town for my child's cheer competition. I am 8 months pregnant. The…read morecontinental food was worst then gas station food. Staff is rude and unprofessional. Overpriced and dirty !!! Save your money and don't waste your time here. Pools beyond cold no heat in the room no towels when you get out. My toilet over flowed and they handed us a plunger and said to do it yourself. And when we questioned it, the man at the front desk said my partner wasn't a real man. Horrible customer service. We paid over $400 to stay her for a cheer event. So to get treated this way was mind blowing. Sanitation issues, management and staff issues.... Disgusting behavior for a company. If I could rate this place negative stars I would, but Yelp will only allow me to rate them a one star rating. They don't deserve it!!!!!

I wish i had read the reviews much much sooner but we needed a place that was inexpensive and…read more"clean" for sleeping. We got a room, with two double beds. Enough room for us. But, no extra pillows and only 2 towels. Absolutely ridiculous. We were given two extra pillows but there were no extra blankets available. We were given extra towels after asking but we should have received more than two towels to start. Had to beg for more pillows and luckily for 2 more. Have more pillows and blankets. You're in the Midwest where it gets cold! We had them clean the room one time only. They put the sheets on inside out. Did they even give us clean sheets? The new towels we got were ALL STAINED. luckily we didn't have bed bugs so that was at least good. We didn't even bother with the breakfast. The water pressure in the shower is atrocious and the shampoo bottle wasn't even new, it was half used. I can't believe that their housekeeping wouldn't even change that out. I get conservation but damn that's nasty. At least the soap was new in a closed unopened "bag". The air conditioner was slow to work and took forever to cool off the room. We needed to go over to Walmart right down the road and get a fan to help circulate. I imagine we'll need to go over there for other items that should have been in the room and weren't. Thankfully the room has a decent sized fridge and has an old microwave. AND THE SHEETS AND BLANKETS WERE CLEAN. Silver lining? Tiny TV Ti bathroom Shitty AC unit

Room was dirty and overpriced. Chipped paint on the walls and in the sink, yellowed pillowcases,…read moresticky substance on the walls (like soda or something). Their site shows a pool but the pool has been out of order for years. We found a dirty pacifier under a pillow. The AC wasn't working...the coolest the room got was 74 degrees and the AC vent was dusty and mildewy. There were stains on the furniture and the room smelled stale and slightly of cigarettes. We usually check reviews before booking a hotel but didn't this time. Will never make that mistake again.

Don't stay there, one look at the room and I canceled. Pool was black, stains on the bedding, the…read moreroom was dank, hallways smelled of cigarettes and body odor. I would feel cleaner camping in a tent.

What a pit. This place is Filthy. Non-smoking rooms are somewhat pointless when the hallway reeks…read moreof cigarette smoke, and it looks as if housekeeping is unaware of what a mop or a vacuum is supposed to do. The free wifi might have worked had I tried it in the lobby, but in the room it was a weak, sporadic unusable single bar at best. A dip in the half-filled, out-of-order pool is out of the question, but there's an irrigation pond out back if you really need a swim (mind the mosquitos!). For a better experience of sleeping in dirt with minimal amenities, try camping!