Collision clinic is the best in customer service. The staff are friendly, knowledgeable, and always go the extra mile. I wouldn't take my car anywhere else! read more

Let me start by saying the only reason i went here was because my insurance company deals with them and i thought it would be easier, Big mistake. I should have gone where i felt comfortable and let the insurance company send their auditor. Everything was fine at the initial meeting when they appraised the car. They gave me an appt a month and a half down the line which i didn't like waiting but what can you do. All collision company's are probably backed up anyway. When it came down to TWO business days before my appt i get a call from them saying they won;t look at my vehicle because they have had a lot of tow-ins, and they take priority. I was quite upset hearing this even though they said they would get to me in 6 more days. When i started asking how an appt made so long in advance could be pushed back i got no answer other than "we have had a lot of tow-ins." I asked for a manager and was passed along to Rob Williams the Production Manager. Rob was not helpful and even slightly rude saying "stuff happens" and "I don;t know what you don't understand about this." The "this" being that cars that were towed in will get the priority. When I did not want to continue that conversation i was passed on to Bill Didham the Assistant Manager, who while very nice, did not help me at all. He proceeded to explain how they were "short staffed" because summer vacation (which i actually understand because this time of year that happens) . What i really had issue with all along is when he said "tow-ins has to be looked at first because insurance company's only pay $900 for rental fees" and after some prodding "We have a deal with the insurance company's that we do tow-ins first so they don;t pay as much in rentals" and "they put pressure on them to hurry (tow-ins)". It may seem petty but i made my Appt almost TWO months in advance only to be told these guys have company's advocating for their cars to be done quick and i have to get pushed back. If your company is priority based then tell me that when i make an Appt. If you work on first come first serve you failed. In short if you are getting towed in maybe not so bad but if you are getting cosmetic work done you could be pushed back, so don;t plan your own vacation even TWO months in advance. read more

I brought my 2013 Dodge Avenger to Collision Clinic after I rear ended someone. After 1 month - due to a lengthy wait for parts - it was ready for pickup. As my insurance only covered a portion of the repair, I paid my bill and left with the car. After returning to work and completing a visit at a clients home, my car would not start. This was an hour after I had picked up the car. After much frustration and thankfully at no loss of my Employers time, I spoke to a Bill Didham, who not only did not apologize for what had occurred, was rude and would barely let me get a word in. He stated that during the repair, the mechanics had noticed my gear shift was sticking, and now as a result, it had to be perfectly positioned for the car to start correctly. He said that my selector cable was very rusted likely as a result of the vehicle being laid up for so long waiting for parts. When I inquired as to why I was not informed of this when I picked up the car (as it was unrelated to the reason I had brought in the vehicle and had never been a problem in the past), he told me they were a body shop, and that I may have had this mechanical problem prior to bringing the car in for all he knew. So, not only would they not pay for it, they did not feel it 'was their problem' and allowed me to pay 2200$ and drive away with a mechanical issue they were aware of. Disgusted with this treatment. What if something had happened? Treating people this way is not ok. I am certain they did not care as they had my money at this point. Also, I am certain I would not have gotten with attitude from this individual had I been a man, and been allowed to finished a sentence, with no apology, and no other explanation other than, 'not our problem'. read more