I rarely leave negative reviews, but I feel obligated to share my experience…read more The original Tax Professional Group was exceptional. After the company was purchased (approximately two years ago), the quality of service declined dramatically. We tried to be patient during the transition, expecting that new ownership and employees would eventually settle in. Unfortunately, that never happened. What was once a professional, customer-focused business has become disorganized and frustrating to work with. We experienced repeated mistakes, and a lack of accountability. Instead of receiving the "PROFESSIONAL" guidance we were paying for, we found ourselves dealing with additional fees, penalties, and unnecessary stress. One of the most disappointing aspects was being referred to Paychex. Our experience with that company was equally frustrating, with extremely poor customer service and little confidence that anyone understood our situation or was taking ownership of it. Rather than helping resolve issues, it felt like we were being passed from one company to another while our problems remained unresolved. They probably get referral kickbacks. What concerns me most is the apparent lack of urgency or concern for the consequences their mistakes can have on their clients. When you're hiring tax professionals, you're trusting them with matters that can have serious financial and legal implications. Instead of support and solutions, we felt left to deal with the fallout on our own. Not to mention, steep penalties and fees from the state for their lack of follow through. If you're considering using this firm, I would strongly encourage you to do your research first. Our experience has been months of frustration, being caught between multiple companies, receiving little acknowledgment when things went wrong, and no meaningful effort to make the situation right. It's truly unfortunate to see what was once an outstanding local company decline so significantly.

5 Star. They are always available for my questions and do excellent work. I have used them for at…read moreleast 5 years and will continue to do so.

Professional, polite, and through. I feel like I my taxes were done in an honest and optimal…read moremanner, saving me the most money without compromising any tax law. I highly recommend The Perfect balance for your tax needs.

I had such a great experience with Kaylee at Rich Matthews! This was my first time getting…read moreinsurance, and she was extremely helpful, patient, and sweet throughout the entire process. She walked me through everything, answered all of my questions, and made it so easy to understand. She helped me choose the renters insurance that was the best fit for me, and she did it all so quickly!!!

Kaylee was so helpful with getting our house covered and repairs noted and fixed for the insurance,…read morewhich was half of our old company. She explained everything to me and was very patient with me. And let me also mention the young man who handled our car insurance. He was very helpful, too, but I'm old and can't think of his name just now. :( I will recommend State Farm to everyone I know. Thank you all.

I am a new Manny Morin, State Farm (Naples branch) customer. My agent is Leslie Rodrigues and she…read morehas been wonderful. She spent considerable time helping me switch from an awful homeowner's policy with another company insurance to a State Farm affiliate. She was patient, personable and efficient and always available by phone. Speaking of which, Mr. Morin answered/returned my calls even after hours! I am very happy to have switched to Manny Morin's State Farm office. Steve V. Naples

Very professional and helpful team, easy to get hold off, took care of my complicated policy over…read morethe phone with ease, made the process smooth, very friendly staff. Ines Frye is awesome. Highly recommended.

Mike McDonald, a graduate of the Jesuit University of Detroit, has my highest recommendation as an…read moreethical insurance broker. Although his office on Collier Blvd may not resemble a NY showcase, the service offered is impeccable, ethical, comprehensive, and courteous. His assistance is also free of charge--given that his company is compensated by the insurance brokers, not his customers. Although he is the long-term owner, Mike McDonald just spent thirty minutes of his time explaining why our Tower Hill insurance became Tower Hill insurance exchange. A customer couldn't ask for more considerate assistance, especially considering that there was no charge for such kind assistance. Sadly, the unethical behavior of some roofing companies and lawyers after hurricane Irma has led to many well known insurance companies to flee the Florida market, reducing the viable companies from ten to four and resulting in inevitable increases in home insurance for all. Approximately, thirty percent of all homeowners have lost all homeowners' insurance. If you need or have lost your homeowner or auto insurance, it's definitely worthwhile to reach out to the McDonald Insurance Agency. And perhaps you've heard his commercial on local radio--in which his kids participate. It's delightful.

When a family member's condo insurance policy expired, we called Mike McDonald for new options and…read morewithin hours they came up with a better option. Always quick to answer phone calls and emails. With the property insurance crisis in Florida you need to have an experienced and trustworthy advisor. Mike checks those boxes and more. Moreover, as a United States veteran, Mike deserves our appreciation.

Friendly and competent people. I ship a lot of packages for work and was happy to find this place…read more I actualy enjoyed going there and interacting with the employees. If you need to ship something, try this place. Also, they have printed copies of the Wall Street Journal.

Best post office in Town !! open late hours, the Staff is the best, very professional and…read moreknowledgeable

I have been using Tax Savers for many years. Their insight and knowledge about the laws and rules,…read morethat seem to be changing year to year are exceptional. They saved me money and eliminated any concerns I may have had about my taxes. The price is fair and I can call anytime to ask a question or concern.

Don't dare walk in the Door. I asked how much you charge for your services , was jokingly told an…read moreARM and a Leg by the owner. She had the Gall of charging me $885 for a simple Federal and State retum, and explains that we sold a house. I said YOU DIDNT SELL A HOUSE I DID. I will never recommend or use any of her services. I told her it was Highway robbery. She laughed, I didn't. NOT FUNNY BEING SCREWED.

New in town and in need of a condo insurance policy for a quick close, I fortunately found Rider…read moreInsurance Group. Jared and his staff were thorough and prompt with my quote and policy explanation. I would highly recommend this company.