0 stars if I could. We had a closing scheduled today for 8:30am. She calls me today at 6:45am (who calls at that time?) confirming between 8:30-9:30am. Maybe it's just me but if an appt is scheduled for a certain time I'm not expecting an hour leeway. I confirmed and waited. We called at 9am to see if she was on her way and she said she'd be there around 10:30-11am and we were like what? No, the appt was for 8:30-9:30am. She literally said she couldn't make it because she overslept. Talk about unprofessional. We wanted to get this done so we said tonight at 6pm and she said yes, that works. We call her at 5:45pm and she said was running late, there was a lot of traffic, so she'll be here around 6:30-7pm. Poor time management. 6:45pm comes along and I call her asking her if she was on her way and where she was. She said she was running late, she was at another appt in Queens. We were fed up and told her her services would not be needed and that we were rescheduling the appointment. Keep in mind that at no point did Colleen make the effort to call us and reach out and let us know she was running late. Had we not called her we would have been waiting for this woman for hours. Do not use! read more