Great Service! Amazing team! They definitely know all aspects of insurance and will continue to do…read morebusiness with them!

Ever since I moved from new Orleans and transferred my state farm account to Bryan Jacobs, I have…read morehad nothing but great communications. I have mostly talked with Courtney, and shes always nice, helpful, and intelligent without pushing any upgrades. Not to mention, they are the only company to ever send us holiday/birthday cards. It's a super kind touch and shows how much they care about their clients. Definitely recommend that you work with them for all of your insurance needs. Thanks guys!

I love Jake Jacobs and his personnel team. I especially love Paige. Every issue, every question,…read moreevery anything, Paige has been a trooper in providing me and my family with the best support and service. She is so kind and will always have an answer, if she doesn't, she will find out. My father-in-law stay having me texting or calling. We have no plans to change because honestly with what we are working with collaboratively, we are getting the best deals. I highly recommend giving them your business.

Each person at this business I have dealt with over the past 5 years has been great. He has another…read moreState Farm competitor nearby which I cannot say the same about. I highly recomend this office and Paige if you choose State Farm for your insurance needs.

This business has saved me thousands of dollars over the years, and always been professional,…read morequick, courteous.

I would leave 0 Stars if possible. This was by far the worst service I have ever received from any…read morebusiness ever. It all started in January 2022 when I started my 2021 self employment tax return with Richardson Accounting. I had just started working for myself and had never filed self employment taxes before, so I had no idea what I was doing. After dropping off all of the paperwork they asked for, I waited weeks and never heard anything. I emailed to ask if they needed anything else from me and, I was told they needed proof of my husband's income. My husband is a disabled veteran, therefore his income is not reported and not taxed. They knew this, and yet they still asked me for his income. I told them multiple times that he did not have "income" to be reported. Weeks went by, and I never heard any response. Even though we started filing early in the year, we still ended up needing to file an extension. When I was finally able to pick up my '21 return, I expressed my concern for the horrible service I felt I had received. Ms. Sue looked over the emails I had been sending and agreed with me that the service I received was not standard for her practice, and she offered to refund my fee for that year as well as complete my next year's return for no charge. I agreed to try her business again to give them another opportunity to provide a service that was better than what I received. Not long after we filed, we got a letter in the mail that stated a adjustment had been made and we owed more money. We sent in the payment and were still getting notices of a payment being due. I told Ms. Sue about this letter and she told me to bring it in and she would work on it. She was able to figure out where the payment went wrong and was able to resolve the issue for me. This is the only positive thing I have to say. This year we scheduled an appointment early in the year, and Ms. Sue personally handled my return. She had all the paperwork from me that she needed by February 1, yet by the middle of March I had heard nothing about it. I emailed to see if there was any update, and once again I got no response. I sent 3-4 emails over the course of a month with no response. Finally I sent an email begging someone to respond to me. "I have never had an organization ignore me like this. Please respond as soon as possible" my email said. To which Ms. Sue replied " Sorry you are disappointed, but maybe it is because you do not understand how much work there is in a tax return...I am currently researching options to find more deductions. I do not let any return be released until I am sure there is nothing more I can do. I can only state that I know of no other organization that would deal with your returns the way I have. But, if you do not agree and want to take it elsewhere, that is certainly an option open to you. I would like to ask if you have heard from the State of MS regarding your payment that was entered in error. Did you notice that the response to that letter was out fast because I was concerned MS would levy your bank account, and although the error was not made by me, I cared enough to fix it. So, all this being said, I can quit on the return today or proceed for a few days to resolve it all." So because I stated I do not like being ignored, Ms. Sue threatened to quit working on my return!! I really did not appreciate the "you do not understand how much work there is in a tax return" comment. Obviously I don't know how much work is involved, that's why I am paying someone to do it for me!! There is also nothing stopping them from responding to my email and saying that they are still working on my return. Any update is better than silence. Then she went on to have the audacity to boast about sending a letter to the State about my payment that was entered in error. Who else would help me with that if not my tax preparer?! Yet she made it seem like she did me such a favor!! The payment was like $150, so the chances of the gvt levying my bank account was not high. Also her comment "..no other organization that would deal with your returns the way I have". What's that supposed to mean? No one else would takes weeks/ months to finish my return, while ignoring me in the process? She barely provided me with basic services, nothing special at all! I think any other organization could handle that. After starting my return on February 1, today is April 17 and my return is finally complete. When I go in to pick it up, and they attempt to charge me $285!!! For garbage service and to have the owner to scold me. I reminded them that Ms. Sue was the only who offered to waive my fee due to the horrible service I had received the previous year. Fortunately, they still had the email showing where this was offered to me, and I was not charged. Two years of this horrible service shows me that this is how this organization operates. I am glad to finally be done with them. Even for free, I would never use them again!

I had been looking for weeks for commercial insurance and kept hitting a dead end. Could not find…read moreanyone to help me and the ones that did help me were impossible to communicate with. Just when I was about to give up I was given Matt at Waypoint Insurance Agency. He not only performed miracles for us, he did it with humor, knowledge and honesty. When someone tells you they can't promise to get you what you need but promise they will give it their best you know you are at the right place. His knowledge in what I was looking for was refreshing. I HIGHLY recommended this agency.

Your Credit Toolbox took the time to explain my credit instead of just trying to sell me a service…read more They were knowledgeable, professional, and gave me a clear plan to improve my credit. If you're looking for honest guidance and people who actually care about helping you reach your financial goals, I highly recommend them. Thanks so much again.

Walked in and was helped right away! Highly recommend this place for any type of insurance!!read more

the experience was good and State Farm saved us a good bit of money on our policy. Morgan was a big…read morehelp with our policy and was ver friendl.

Amanda set up my business account in 2020 and they have been great about helping me pay my…read morecontractors. I am most appreciative of their services.

Perhaps the most unfriendly and uncordial staff I've ever seen in a banking institution... Not a…read moresmile not a kind word hardly spoken to and it's as if you're bothering them I have never been in a bank like this