This company sucks major balls the worst experience ever there a fraud and love to scam people we…read morerented a car and told them it was damaged and smelled and they said they would call us to see what they could do they did send someone to give us another car but then said we had to pay for damages we said no so they falsified signature and said we had accepted the charges its not ok dont ever rent from here specially colima airport go with budget had a great experience with them

They are a bunch of frauds. They rented my dad a lemon and after a few minutes of driving he…read morenoticed it was making a noise and the car smelled. He contacted the agency and advised them of the issue and said they can get him a different car the next day. They inspected the first car as they were returning it and said everything was ok with the return. The following day they said there was damage under the car and were trying to charge him $120 for alleged damage. They falsified his signature after my dad disputed it with the credit card company. Unfortunately he was scammed by this company. Don't bother renting from them. It was a nightmare. Go with Budget instead.

The experience here was so bad I wish I could provide negative stars. National car rental has less…read morethan mediocre service and no integrity. I made the reservation with insurance from Alaska airlines and upon arrival they offered me a smaller car plus wanted to charge for insurance which I prepaid from reservation in the US. The amount for one week of insurance was 633 dollars on top of my reservation and getting a smaller car. I ended up catching a cab as the terrible service and increase costs made it more cost effective and easier to request a cab or rent a limo for the week. I recommend staying away as they want to steal your money. Please note that for 600 it only covers the other parties car! I am disappointed of this and will contact national and Alaska in the USA!