Office staff extremely knowledgeable and helpful in helping me plan for a family reunion. However, they failed to recommend table clips to hold table cloths in place in case of high winds. Prices were reasonable. Set up crew was competent; however, they did not set up tables or chairs, stating it wasn't in the work request. Office staff made no mention of a set up fee. Company failed to remove tent, tables, and chairs as scheduled. When they did show up with out notice a day later, crew did not close gate and one of my dogs got out which could have been a disaster. read more

I reserved a soup tureen to keep gumbo warm for my daughter's graduation party (almost 3 weeks in advance). When I went to pick it up the morning of the party the girl could not locate it. She brings out a wine chiller with a spoon. Not only would that not keep the gumbo hot, I would have had to refill it every 5 minutes. They had no problem refunding me my money BUT it was a very big inconvenience the morning of a party. Glad I wasn't putting on a wedding or a major event. Also, when I reserved the Soup warmer I asked the girl on the phone if they had any DJ equipment or speakers available, she stated that with Cinco De Mayo (which is next week) they were all rented out. Well on the morning of our party, while I was at the store the worker told me they had 3 available. MORAL OF THE STORY, this company needs to get a better tracking system for their inventory, and maybe pull the items in advance so that they can give their customers a heads up when they can not locate their inventory. read more

This company is a joke. Don't waste your money because this company does not value your time. We paid in full to rent a skid steer over a week ago. When we went to pick it up today they had already rented it out to someone that showed up 3 minutes earlier AFTER WE WERE PAID IN FULL AND WAITING OVER A WEEK TO PICK IT UP. We already have all the other equipment rented and are loosing tons of money because this company does not know how to keep a record of what is getting picked up. If you are considering them for a wedding, event, or construction rental then please be advised that they might rent out what you reserved for the day of your wedding or event! This happened to me and I am so irate over it. This is why big companies like Home Depot are taking over. Local companies can not get it together and do not care about the people that rent from them. I am sick over this. read more

Very disappointed. Over the weekend I had a catered party for 34 people. I ordered china, silverware, wine and rocks glasses. The wine glasses were, as usual, upside down in the rack and more than half had dishwasher residue on the bottoms of the glasses that had dried, so they had to be rewashed. The china was fine but the silverware, for 34 people were three different patters. The dinner forks were not even the same size. When I called to inquire, the lady who answered the phone could have cared less. She said the person who pulled the order was not there and they really couldn't help me. She said they don't carry 34 of the same pattern in silverware. Seriously? What happens at a large weddings or big events? If I wanted mixed patterns I could have used my own. So I asked to speak to someone else who could help me and of course there was no one else. She said she would get with the owner. Then I said can you at least check the warehouse to see if you can find more of the same patterns they sent. She said she had no idea what patters they sent. So I suggested I take a picture pf the patters and text to her. She said I could email the pictures and if they had time they would look at it. The worst customer service ever. I owned and operated a banquet facility on the resort island of Martha's Vineyard for 14 years. I know how this works. So very disappointing. The only reason they got a 2 star instead of a 1 star was because they delivered and picked up on time. read more