This is the 3rd time, in the past 15+ years, that I've engaged Coleman to service my septic system. I keep going back to them because, having been in business for a long time, and seeing much, they are extremely knowledgeable and experienced! I always learn something new about how my system works, and how to take care of it, from Coleman. I don't expect them to locate my tank, dig it up /uncover it, or deal with any landscaping related to servicing my septic system! All that is the responsibility of the homeowner. Thank you Coleman, for being a long-time business in my community that can be trusted to do excellent work for a fair price. read more

Rude rude rude service! Called with a simple question was told no and when started to ask another one she said, Did you hang up on me! and hung up herself! It was 20 to 4 so maybe she was just done. But rude rude rude! read more

Had a complaint/concern about the way they trashed my lawn and called the office to let them know. To be fair to the co., it had not been communicated that the tank lids must be fully clear of any grass overgrowth, and I expressed this to the lady (so understood her point). My point was more to the fact that if they get to a job and it is not clear and they end up cutting the grass back to access, could they not do it so as not to hack up a lawn? And then feel free to charge the consumer for their time. It was very clear that she couldn't care less if there was a concern, or that she had any ability in the customer service realm...it is very clear that when you feel you have the market cornered (small town) you don't even have to attempt to be nice to the customer. Good thing there is a company in Nelson that provides the service. Next time I will give them my business...I'm certain their office staff will be much more service oriented. read more