I've called for three days to check on my new lenses, no answer, left messages and got no response!read more

Dr Broome and Wife no longer own the Practice. Heather, (the new owner) told my wife when she came…read morein February to come back next month, because warranties on frames were on hold due to the switch over. My wife went back March and April to warranty the frames and was told each time to come back and they would be able to warranty them the next month. Today, May 1st, She went in to have them fixed. Heather told her that because the leg finally broke off after 3 Months that it was no longer warrantable.

I have had several eye exams and by far Dr. Cole is the best one in Lake City, I would recommend…read morehim to everyone. He is the only one that has ever got my prescription right. I will never go to another Dr. Thank you Dr. Cole HJ Hafner

Better buy the insurance because if THEY get the prescription wrong YOU will pay the cost.read more

They are organized and very friendly. Dr. Bailey took the time to answer my questions and was super…read morenice. I had to wait a while after my exam but that was my insurance's fault, not the employees.

Dr Foreman gave me the worst exam I ever had. I just went to another Eye Doctor and he gave me a…read moreprescription I can actually see out of. And it's completely different than what Dr foreman gave me. And this office refused to make any correction so I am out money because he used up my insurance for the year. The office people were very nice though.

DO NOT USE THIS BUSINESS!!!…read more As a 30 year patient this group, something has changed. The new staff couldn't be bothered to tell my wife she was not due for her annual appointment, but scheduled her 3 months early. In 30 years, never once was that an issue. Be warned, a routine exam does not include a new prescription for glasses or contacts. In 30 years, when was that ever mentioned. Now they have us on the hook for over $200. It's not about the money, it's the principle. As the office manager put it, "We don't have time to check if someone is due for a visit when the call to schedule an appointment." Really?? It never seemed to be a problem in the past. This was a great place. Now, it's .

Dr. Bodendorpher is great. The care is wonderful. It couldn't be better. The wait time is horrible…read more It takes forever to complete an appointment. Plan on spending a good while.

Absolutely great experience from beginning to end . Staff are on point and courteous. Dr there…read morepoint us to the rt direction to see the best retina Dr specialist in town who has taken care of my husband almost going blind! I recommend them them without hesitation.

I have been out of glaucoma eye drops by the end of May. Dr…read moreBedoya would take my insurance. The doctor is nice elderly man but from the time I arrived for my appointment to walking out the door time spent was 2 hours Office staff -very nice. The staff does not do follow-up on existing clients. Now, it has been 6 months & still no eye drops. The office & pharmacy denied not sending the bill

When you make an appointment you expect to be seen around or approximately at the time of your…read moreappointment. If you're late, you have to reschedule and the doctor wants to charge you. But when the doctors is late, they want to charge you to reschedule. I've been going to him for 3 to 4 years and everyone he has sent me to for surgery Was a complete waste of time. My recommendations is to find another optometrist and not his office because the office staff is totally rude!

I started seeing the doctor here about a year ago. I haven't had any issues with the staff or the…read moredoctor. very professional in all area's.

Worst experience I have ever had in any doctors office EVER. The office manager was very rude and…read morevery stern with me. Do you know that the mirror in the waiting area is a 2 -way mirror to the office manager's office. Seems like she is a little paranoid or very noisy. I have worked as a Administrative Assistant for over 15 years and as a Bank Teller for about the same amount of time. One of the First things you learn in Customer Service and as a professional is that when someone comes in upset you try to do everything in your power to defuse the situation NOT escalate it. But escalate it is exactly what this supposed office manager did. I had questions about a communication issue I thought should have been handled a little differently. Like letting people waiting in the parking lot for the doors to open at 1:00PM know that they have been unlocked. Also the signs on the front door are covered with some kind of dark film and you can't really read them from your car or see what going on inside the office. When I voiced my concerns about this lack of communication, I was told the doors were unlocked at 1:00PM and it was pretty much my fault that I did not know this. When I told her that this was not good customer service, I was spoken to like a little child and told to sign in and sit down. Later she had an issue processing an insurance card. At that point I did question if she knew her job or not. I was then asked to leave. I was very happy to. From what I have read in other reviews, it seem like the Doctor is very good. But his front desk staff leave a lot to be desired. Will never set foot in this office again. If anyone else reads this lengthy review, I Highly suggest you find another Eye Doctor to visit or at least until he finds a new office manager.