Shockingly bad customer service. A line out the door at 7pm on a summer evening and only two people working. Very loudly one employee said repeatedly "our third person called off today". Even though they were short handed, the two employees there could not move any slower than they did. A medium cup n of one of the Signature Creations took almost 45 minutes and the line just kept getting longer. When we checked out there was a mumbled "I'm sorry for the wait." Not a good experience in any way. When we finally got our ice cream, it was pretty good read more

Cold Stone Creamery - Long line - Ice Cream & Frozen Yogurt Near Me - Myrtle Beach, South Carolina

Ice cream amazing nice and casual place lovely service. Great and amazing ice cream my favorite is moose tracks I highly recommend

Well staffed location that handles a lot of tourist business, at least when I've frequented. It's in a large strip shopping center next door to a Papa John's Pizza so there's plenty of parking. Ice cream is cold and served up quickly and there's close to 8 or so tables in which to sit down. Air conditioning inside is blasting cold as well. Prices are high; a like it size at this location will run you over 6 bucks after tax, so be aware. But, on a tremendously scorching summer day in North Myrtle, what's better than quality, creamy ice cream? No free WiFi. Bummer. read more

This woman in the picture was by herself "the only one working" and took care of business!! Lined al the way out the door. She never took her smile off her face nor did she have any negativity. I waited in line I wanted her to know how appreciated she was. She did a great job! And the ice cream was good as always. Thank you Darla!! You're the best!! read more

Cold Stone Creamery - Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Myrtle Beach, South Carolina

Roaches crawling on the floor after standing in line 20 minutes without ordering. Nasty read more

Cold Stone Creamery - Roach - Ice Cream & Frozen Yogurt Near Me - Myrtle Beach, South Carolina

We walked here from our Airbnb and waited in a very long line but being on vacation, we were in no hurry. The two young women working here seemed to be working at an ok pace; no urgency. Didn't realize until after we left that we'd been charged for I love it sizes, when we'd purchased I like it sizes. The line was still long and we felt like going back in to get a few bucks credited back to our card would be a huge hassle, so didn't bother, but were perturbed. When I found a long hair wound around in my ice cream, I was thoroughly grossed out. read more

My husband and I decided to pop in on a Saturday evening for a little treat. There were approximately 6 to 8 customers in front of us when we entered. I watched as Sam... The only staff member on duty... worked her tail off!! I was so impressed to see how she conducted herself and provided excellent customer service to everyone that was in front of her. As we were leaving the line was out the door and she looked like grace under pressure. I seriously hope cold stone creamery realizes what an asset they have in Sam. Also, she made a delicious ice cream mix for us!! read more

Ice cream tasted great. My issue is there was 2 workers. One was busting her butt making all of the orders, restocking and being a sweetheart. The other one was lazy and sitting behind the register IN A CHAIR. Simply lazy, it's embarrassing. She sat there and watched her coworker run around trying to keep up with the huge line. Shoutout to the girl working hard, they don't deserve you. To the girl behind the register learn how to smile & be helpful. read more

Wow, I want it to be 4 star because everything is made to order and really is some quality ice cream and in my case during this visit even the yogurt impressed me. But the price, the price is just a slap in the face. I had a coupon for a BOGO and it was still $8.00. Wow. The place is kept clean and didn't appear to be busy since this location is pretty much off the beaten path. read more

It's national ice cream day, so my friends and I decided to go to THE BEST cold stone creamery in all of United States of America... yeah, that's right, right in good ole Myrtle Beach! Tammy (we're not sure of her name, just gave her one) was not only VERY attentive, but went out of HER WAY to give us EXTRA spoons in case and I quote, "one would drop". Like how freaking kind and thoughtful is that?? Anyway, the Ice cream immaculate and if I could rate my experience with more than 5 stars, I def would. That is all, let's get loud. *Mic Drop* read more

Cold Stone Creamery - three bowls of ice cream - Ice Cream & Frozen Yogurt Near Me - Myrtle Beach, South Carolina

If I could give this place zero stars I would. My goodness the staff is awful, like truly worthless. No sense of urgency at all. If I saw a line growing I would step it up! Not this place. Let me be clear I do not review chains, what's the point, you know what you are getting, right? You are getting expensive disappointment here. And as an atmosphere note: the hydraulicsnon the door are broken, it literally slams shut with every customer, I hope this is a franchise and not a corporate store... I will be reaching out. Go to a local place! Shop local, they care about your experience. read more

I just visited this location and let me first say that the ice cream was as yummy as always! There was one lady running the entire store, but she never quit smiling, nor did she show any negativity towards customers who were lined out to the sidewalk! She should be commended for her work ethic! If anyone visits, please remember to be kind! G.Furr read more

Worst customer service EVER!!!! I ordered my daughters birthday cake to be picked up today EIGHT days ago. It was pre-paid, and we drove 25 minutes to pick it up because it was the cake she wanted. We get there to pick it up in the early afternoon and get a sign on the door stating they are closed for weather. It is not even sprinkling here, and there is no rain in the forecast until 11 PM. Shame on you Cold Stone Creamery for not even giving us a call and for disappointing a four-year-old on her birthday. Guys, please don't trust your kids birthday to them. read more

Ice cream is delicious and made to order. Its worth the wait if you like candies and cookies smashed in with the ice cream. That is what Cold Stone is all about, really. I do love their ice cream bowls. It is a lovely choice for couples after a movie. read more

Only reason I am giving this place 4 stars is simply because of the ice cream. I've had it many times in Fredericksburg and it's always yummy. But straight up the staff sucks. The young lady that waited on us asked for another employee to help. One make the milkshake, one prepare the ice cream creation. The girl looked and laughed while playing with ice cream scoopers. Then a few minutes later an older lady came from the back, (maybe the manager?), while seeing how long the line was, and stood there. Ice cream is good, staff is shitty. read more

I visited the North Myrtle Beach location last night. There was only 1 person working. The line was to the door. She continued to work and be pleasant. It is irresponsible and dangerous to have only 1 worker in the establishment! read more

The downside is the price, but in many ways you get what you pay for. Ice cream is good quality and the final product is delicious. Go, try a signature dish and enjoy. read more

Cold Stone Creamery - Nothing more to say... - Ice Cream & Frozen Yogurt Near Me - Myrtle Beach, South Carolina

The ice cream here is always good, but outside of that the young lady working tonight is what was the high light for my wife and I. She was working by herself tonight due to scheduling, and I must say the way she knocked the line down was awesome! read more

We have frequented this location many times. Service is poor, wait is long but ice cream is good. We have waited in line for over an hour while two employees work the counter. Never understand why one works the counter while another rings the register. Would be more productive if they both would scoop ice cream. Customers left in the middle and some turned around when they saw the long line. This is not how people want to spend their vacation with small children. This past weekend we looked up their hours and it said open until 9:00 pm. At 8:30 they were closed. Chairs up on tables and lights off. We went to Painters ice cream down the road where we received great ice cream and great service. I looked up yelp then and checked Coldstone and it said 7 minutes remaining until closed. Guess the staff closed early. Painters ice cream is an alternative for ice as well as Kirks. They both are just several miles down the road. Both are quick and very good. read more

Went with friends while on a trip based on great visits to other Cold Stone stores in other cities. Very bad selection in this case. One worker only in store and ice cream was terrible. Never go back. read more

Went two nights in a row :-0 and both were pleasant experiences. We had to wait a bit on one night because there was a long line and only two girls working but you could tell they were moving swiftly and were very nice. Delicious ice cream as always :) read more

I've been to a few different Coldstone locations, and this one did not impress. Not only is the location pretty crumby, the service is slow and below average. The employees were rude, made a huge mess when preparing my ice cream, and then tried to hide the fact that my ice cream was dripping everywhere. The ice cream is good, that's certainly not a problem. But, I probably won't be returning due to poor service. read more

Seriously? At the end of July u have 2 ppeople working and the line is out the door. While we waited we noticed someone in back that came out grabbed the tip jar and disappeared. Never came out to lend a hand? Let me guess the manager that does absolutely nothing while the good employees work very hard? Wtf i will never come back again ! Go screw Cold Stone read more

Have had better ice cream and service at Cold stone before. Ordered a creme de Menthe shake was very thin, to thin to be called a shake. Husband ordered a cookie shake which was good. My kids ordered childrens scoops with add ins which were not mixed in. They were dumped on top. At 4 dollars i would have expected at least that. I also asked about a item advertised back home, received a "I'm new "I and a shoulder shrug. With so many choice for ice cream I would expect better service and quality. read more

We went in on a Sunday night, at around 9:30, 1.5 hours before they close, and there were over 25 people in line and only 2 people working. One on register and one making ice creams... so the line moved slow to say the least. The team seemed to have no sense of urgency to help the line through. We waited over 45 minutes in line before we could order. When we finally got to the counter, the blonde girl that served us was less than welcoming, however the girl that cashed is out was very nice. Honestly you might as well go to a beachside ice cream spot. read more

One person working behind the counter and it took almost an hour to get 3 cups of ice cream. The poor girl working was trying but the manager needs to be fired! read more

Over priced, very poor staff and product was not up to other Cold Stones. Ice Cream is ok. The wait was over thirty minutes and there were just 5 groups in front my me. The staff started taking groups from the back of the line! So the folks who have been waiting the longest were neglected! read more

This YELP APP WILL NOT BE ALLOWED TO BE USED AT THIS LOCATION IN MYRTLE BEACH. BOTH GIRLS WORKING CLAIMED, "We're not set up for that". Then the one who waited on our party of 4 preceded to slap our orders together with ice cream spilling all over the sides of the cup. This after spending $25 for ice cream. I'm giving 3 stars only because the quality of the ice cream is as it normally is at this chain site. WOW...get it together Cold Stone http://www.myrtlebeachtravelpark.com/ read more

So let me start by saying I haven't had an experience like this at this location..we come here (to myrtle beach) every year and always go to cold stone once. Tonight was different. We waited in line for 54 minutes. The serving staff weren't wearing gloves. They were WAY understaffed and the line was out the door. They were taking turns walking to the back of the store and seemed far too content with the hour wait time. None of the staff had any sense of urgency. Tonight, I give this store one star. On the other hand, the icecream was off the flippin chain! So...nice redemption so 3 stars read more

I tried to get ice cream for my daughter on Memorial Day weekend. Two people working and about 25 people in line. The two people (one male and one female) working were the most unorganized team I have ever seen. She attempted flirty banter with him constantly and he bantered back. It was so cute (Sarcasm intended). Because they were understaffed and crowded, they needed a good "flow" or assembly line to get people served. They were floundering. No clue. And the worst part is the girl who was serving was making ice cream soup for everyone. It was gross. People were complaining. We left after waiting 20 minutes only to see 3 people get ice cream soup. I truly feel it would have taken at least one more hour to be served. And then we would have gotten $6 ice cream soup. No thanks. Oh and this was not just a bad night. The worst night for sure....but every other time I've been in here the service has been slow and backed up with only 2 people working. It's the recurring theme. Where is the manager? Why is your store understaffed? Why do you have incompetent people working? read more

Well my review will be pretty consistent with previous reviews. Worse Cold Stone I have ever been to anywhere! Memorial Weekend and there are 2 people working behind the counter. Not great planning. Also, the workers were exhausted, hungry and sweating! Lucky for the owner the workers were in a great mood despite the conditions. read more

Terrible service. The workers have no respect for anyone and do not know anything about customer service. I emailed cold stone about the issue I had experienced and never got a reply about it. read more

this review is for the market common one ok.... market commons is a very new and nice area .it sucks big time that this ice cream shop is run by teen agers that only care about being on facebook...i walked in with my whole family. my gf asked for the reccess peanut butter ice...well it looked nothing like pic they had on the side. i asked for a funnel cake with ice cream...well big mistake the funnel cake looked like crap very hard and my ice cream melt down as soon as i got to the table....my sons ice cream. well he didnt even.finish it and he loves ice cream... there were 2 teenagers...they look mad that they had customers not friendly at all...and both girls didn't look presentable.. not wearing no uniform ...they looked unhappy and so as the place .this place looks old and real messy...all i.have to say pliz pliz improve this place i mean is market commons....and by the way if u can.skip this place do it read more

Was in for ice cream this evening. Jeff, a teenage worker, was terrible....slow, condescending, pretty much rude. He kept going to the back and cleaning the metal tools. There was a line of about 25+ people to the door. He was ridiculous. Never talked, shrugged his shoulders and was a complete punk. Ridiculous. read more

this place was horrendous. all I wanted was my chocolate ice cream and the lady's were so rude. the workers had no respect and kept playing with their hair and in fact, they were not wearing it in a pony tail which could have gotten in the ice cream. THE NON EXISTENT CHOCOLATE ICE CREAM OR CAKE BATTER. I think it's pathetic that ice cream places aren't able to withhold chocolate ice cream throughout the night. the bathrooms were disgusting I felt like I was at some old rundown facility and it smelt disgusting as well. do not attend this cold stone. it should be called cold heart. read more