Moved to RIR from March 2022 to September 2025, I loved the location of these apartments, and I…read moreloved the ambience. The application process was great at first. Haley (rental agent) was pleasant when applying until I was approved. You've been approved for no deposit, just the first month prorated to move in. I was ecstatic! I proceeded to go online to sign the lease agreement but I couldn't electronically sign, she informed that she had to make a revised agreement and I had to pay 2k deposit additionally, I asked why and she said I didn't have rental history, although my scores where great ( fantastic scores), I was scratching my head, so I called back to get Jennifer on the phone and she said you are good, no deposit and commented on my credit scores and she said oh no deposit required, I said ok. so she re-sent the rental agreement and I also got a call from Ursula, she said Haley handled the process accordingly and that I should have paid a deposit for the same reason Haley gave, but because she told me no deposit, she offered another alternative, I ended up paying prorated rent to move in (no deposit). Lets go back to the showing of the apartments, Haley showed me 3 unit, two of which were very nice ( immaculate) almost brand new, the apartments where well lit (lighting) was very good even without my glasses I could see everything, the 3rd apartment a bit more spacious, but the vents were dust, balcony door had red dirt splattered all over it and a mess of bird poop on the balcony floor, Haley looked at it as if it was a part of the fixture. I said, " Can someone come in and clean this unit, she said, " I can call maintenance, i said ok. So I was given the keys, I noticed when Haley was trying to unlock the door, the key was getting stuck, she said nothing about it as if it was normal. SMH! All the things I pointed out with the apartment were pointed out by me, and they were so obvious; nevertheless, I moved in and didn't enjoy my time as I had hoped to. My daughter has an autoimmune condition, and she needed a sanitary and serene environment. Upon moving in, Maintenace had not came and cleaned the areas we discussed when viewing the apartment ( dusty vents, dingy bath tub, mold around the drain rings in sinks and tubs, poop on the balcony floor that was extremely harden and was extremenly hard to remove, mud on the door, the only reason i agreeded to the apartment is because of the space and having to full bathrooms for my daughter personal needs. My car was damaged on the property on more than 2 occasions, and my car was rummaged through on two occasions. Maintenance or anyone else came and cleaned the bird poop on the balcony or the dusty vents, but they only attempted to clean the stained bathtub in my daughter's bathroom because they had to replace the stopper in the tub.
My daughter was later tested to find out that she's allergic to dogs, and soon after that, she had to have surgery in January 2025, and on top of this, she lost her Father. These were very tough times for us. I did not bother to talk to anyone in the office about any of our issues after they repeatedly failed to address other concerns. I informed the office that we would not be renewing our lease and proceeded to find a more suitable place for my daughter. There are so many more things I could talk about here; it goes on and on and on with the violent neighbors below and the kids knocking on my door and running to the elevator or the stairwell when I answer the door. I didn't bother to report those things because of experience. One of the neighbors witnessed my car getting hit by another car, and she took pictures and caught some of it on video. I took them to the office, and they did nothing.
My Main concern when deciding not to renew was my daughter's physical and mental health. On the few occasions I spoke to Ursula, I didn't feel heard, as a matter of fact. The first time I spoke to Ursula face-to-face was to get the key that I spoke about earlier fixed, because it was a struggle to open and lock my apartment door. She says to me, "Where is your 2nd key"? I said Haley only gave me 1 key and this fob, she say's no where is it, as if i was lying, (rude) as if she was talking to a kid, she said I'm sure Haley gave you two keys, shes pretty good at her job, she looked in a folder in Haley's desk and sure enough there was the 2nd key in a folder. No apologies for the way she talked to me, she just gave the first key to a maintenance person to repair. I was offended.
I didn't want to participate in any of the residential fun or events due to being treated like this so early on. I missed out on things i would have normally enjoyed.
When I moved out, I left the place in better condition than it was when it was leased to me, very clean, but I didn't bother to scrape the balcony porch; I left that just like it was given to me. No thanks for that!
