This company does GREAT upholstery work, however their lack of manners, courtesy, and customer service does not make it worth it. They picked up a chair to be redone and I was told it would be 7-10 business days. Two weeks later (when I hadn't received my chair), I called and was told to call back (correct, they did not offer to take a message). I called again and was told the fabric was on back order. No biggie, but I thought it warranted a phone call, at least. Over a month after that, I called back wondering where my chair was. I explained to the person that I was frustrated that I was never contacted, and she shaid she "didn't do that." She seemed frustrated by me that I was frustrated by her. All I was asking for is a little understanding (I didn't even ask for a discount, ever!) and all I was met with was apathy and an attitude. All I wanted was a sincere apology, that's it. read more