I had to take my 17 year old chihuahua baby girl in on Monday to have her euthanized due to…read morecongestive heart failure. Dr Waller and staff were so very supportive and explained the procedure to us and made us feel so cared for and made sure we were able to spend as much time with her during and after the procedure. I can't thank them enough for their professionalism, caring and understanding. Was a very sad day but they made sure we made it through it with such care! I am so grateful to them and will recommend them to one and all fur baby parents for their needs. God bless these angels and you have my gratitude for your attentive care!

I thought our cat needed a rabies shot but was too early some of her paperwork was wrong. I was…read moretold while making the appointment that the shot was $167 and nail clip would be $30 so $197 total plus applicable taxes maybe. When I just got a nail clipping they charged me $38 and $30 doesn't make for $8 sales tax. Not happy about that at all though the people were nice. Didn't say anything at the time due to the confusion about the shots, I was also tired and didn't feel like being assertive at the time. Hopefully when I get the shots in December they'll charge me what they say beforehand. I'll be definitely asking for a quote again, and this time I'll be assertive and mention the last time if need be. It's just that they're the only close place in the area that has pet services. Thank you.

Hands down, the best vet visit that we ever experienced over the 13 years we had our sweet boy. The…read morestaff is just so extremely kind and considerate which is sadly uncommon these days - surprisingly even at vet offices which is why we needed to find a new one. The staff at Daisy Mountain Vet were understanding, gave lots of TLC to our fur baby and treated us with respect and so much care. It's just too bad we didn't find them sooner!

Update below: It is with sadness that I write this review…read more I rarely write bad reviews, but this experience and the disrespect from Daisy Mountain was horrifying and people need to know. I have waited a couple weeks after the incidents so that I made sure I had good perspective on the situation since it was so upsetting. I am guessing they will not accept any responsibility like they have done in the other bad reviews. First and foremost, when Dr. Young owned the practice, it was AWESOME. Everything ran smoothly and the whole team was excellent. Although I do believe Dr. Jillson is a good doctor, the office policies and procedures are not friendly to their customers and their fur family. I have been with my vet in my other state for 25 years and multiple specialists for over 10 years. I have had over 25 dogs in my life including rescue fostering and I have never been treated so poorly. I am a pretty easy going customer and very much understand the challenges a vet office faces. This all seems to stem from them over booking and continuing to take on new clients when they really cannot handle the load. There were 2 incidences. The first was not that big of a deal, however I believe it was an indicator of the larger issue to come. I had an appointment for my dog to see Dr. Jillson. A couple days ahead, I got a call that Dr. Jillson would not be there and they asked if it would be okay seeing another doctor. I said sure. Then they called the following day and said Dr. Jillson would be there. I said great. I got to the office and was told Dr. Jillson got "too busy" for our appointment. So I had to see another doctor. Irritating to be pushed off on someone else, but absolutely not a dealbreaker. The following week I made an appointment for a tech follow up for both my animals. We have been going to Daisy Mountain for the past 2 years and I have kept up on my appointments there as well as having my other vets send them copies of records. My dog was exhibiting signs of a UTI and I asked that they run a urine culture while they were doing the tech appointment I already had scheduled. I was told by the tech that it was illegal to run a urine test without the vet seeing my dog. I was pretty sure this was not true, as my dog was already a patient and they were aware she had an ongoing history of UTI's. I confirmed this by speaking with the Arizona State Veterinary Medical Examining Board. They confirmed that it would NOT have been illegal and that a urine test should have been done. To add insult to injury, the tech was very rude to me and just kept saying they were double booked and had no time for me. There was no offer to get an appointment quickly on the next business day or any apology. She did not seem to care. They were busy and I was just a problem for them. Most everyone in the office looked frazzled and overworked. When I wrote them, they took ZERO responsibility. No apology...no one saying they wished it had not happened the way it did. They would not give me my money back. They took my money and gave me my dogs' records and said find another vet. This is after my dog tested positive for Lyme and Valley fever. They did nothing. They should have at least given me my money back. The blame was set on me because, as they wrote to me, they could not give me the level of customer service I needed. But ALL pet owners need good customer service. It is why we pay a LOT of money to go to the vet. This lack of taking responsibility is yet another indicator of a badly managed office. I think they just wanted me to leave as I was clearly upset and there were other customers in the office. There was one very nice person at the front desk who seemed upset by my situation and really tried to help by giving me an urgent care number. Not needed though...I ended up at Desert Hills and they got me in immediately. I hope Daisy Mountain changes their processes and some of their employees so this does not happen to others. Now Daisy Mountain sent me an unsolicited email stated I was argumentative, said their staff lied and also put me under the category of Bad credit and collections. Again, I was simply trying to get my sick dog into the office who already had an appointment, their staff did in fact lie as was confirmed by the vet board and I paid for all services when I was there that day. I have now submitted a complaint to the veterinary board for dishonest and harmful practices with my animals.

Great medical care for my cat, Rudolph. The vet and the support staff were tremendous. Thank you.read more

Dr. Westphal is a great vet she really cares about our pets. The VT Jazy was very sweet and very…read morecaring towards our cats. Definitely recommend great vet clinic and always ensures that our cats are well taken care of.

Angel Vets were a godsend! They came to our home and let our big boy go with friends and family in…read morecomfortable surroundings. Gentle and caring.

If there were more stars to give, I would…read more These vets turned an extremely difficult time into a very peaceful experience. They gently guided us through the process with empathy and compassion. This service is such a gift as our beloved German Shepherd, Kasey, was able to pass ever so calmly in her own space with the care they provided. I am eternally grateful.

This is the ONLY vet i trust with my dogs. Taking your dogs to the vet is nerve racking in it's…read moreself... for the fact of cost, care of your animal, why you're there, etc. But New River vet is the first vet i felt welcomed to. I have a corgi puppy and a border collie. They are quick, always on time and care about your pets. They give you multiple options instead of just a here-you-go kind of service. My dogs are going through a nasty parasite and it's been heart breaking. But Dr.Jess was nothing but caring and actually listened to me as a client. I own a local grooming company and recommend them to everyone. I had a bad experience at a different local vet here in anthem. To say it was bad is an understatement. New river has always welcomed with warm hugs. I did price comparisons at other vets in about a 20 mile radius and this vets prices beat everyone else's as well as having good service. Keep it up receptionists, techs, vets and other staff. You are amazing.

LET THIS BE A WARNING -- THINK TWICE BEFORE TRUSTING THIS VETERINARY PRACTICE…read more After more than 20 years as a loyal client, my elderly mother deserved compassion and honesty during one of the most devastating moments of her life: saying goodbye to her beloved dog. Tammy completed the paperwork and asked my mother sign it. My mother did not personally complete the paperwork, yet it ended up indicating mass cremation--something my mother never chose and had never selected in more than 20 years with this practice. ALL HER DOGS HAVE BEEN CREMATED AND RETURNED TO HER!!! She only discovered what had happened when she called asking when she would receive her dog's remains. What happened next was even worse. Instead of taking responsibility, investigating what actually occurred, or simply admitting a mistake, Sarah, the owner/vet, defended the staff and blamed my elderly mother. There is paperwork showing Tammy's handwriting and my mother's signature. If there is camera footage of the encounter, review it and determine the truth. In our opinion, Tammy and Sarah are lying to cover their mistake and shifting the blame onto an elderly, grieving woman who trusted this practice for decades. That is not accountability. It is not compassion. And it is completely unacceptable. My mother deserved better. Our dog deserved better. After 20+ years of loyalty, we deserved better. Think twice before trusting this practice with your pet--or your family. They only care about the money.

The Pet Wellness Center off Dove Valley in Phoenix is nothing short of extraordinary, and Dr…read more Stinnett is an absolute gem. We've known for years how wonderful this place is, they've cared for several of our dogs over time, but this visit was especially meaningful and unforgettable. We brought in our 15-year-old, three-legged, amazing boy Jake after one of the scariest mornings we've ever experienced. He woke up unable to walk, unable to see, and in severe pain. He had also experienced a seizure earlier, and given his age and sudden decline, we were truly afraid this might be the day we had to say goodbye. Dr. Stinnett took the time to give Jake a thorough, thoughtful exam, ran blood work, and, most importantly, treated him with compassion, confidence, and care. She knew, even when we were unsure, that this was not Jake's time. While the exact cause of his episode wasn't fully clear, Dr. Stinnett was confident that Jake still had good life ahead of him and she was absolutely right. Just four days later, Jake was back to his normal self. Seeing him walking, seeing, and acting like our happy boy again felt nothing short of miraculous. The entire team at The Pet Wellness Center truly cares for your pets as if they were their own family. That kind of genuine compassion is rare, and it means everything when you're facing one of the hardest moments as a pet parent. We highly--HIGHLY--recommend The Pet Wellness Center and Dr. Stinnett. You will immediately see that this is a special place filled with people who truly love what they do. Thank you, Dr. Stinnett and the entire staff, for giving us more time with our beloved Jake. We will be forever grateful.

I took my senior pup to establish care at this vet since we live very close and I also wanted them…read moreto check a small mass that he has growing on his head. The doctor was very nice and recommended not doing a biopsy but to just remove the mass at the same time as a dental cleaning under anesthesia. The appointment was very quick and they did the other quick normal checks (temperature, asked about diet, etc). This appointment cost $89! That is the most I've ever paid for a check up at a vet in this state and two other states I've lived in. The doctor said they would give me a quote for the dental cleaning and the mass removal and the vet tech said he would get that to me by end the of the day or by the end of the week (this was on a Monday). Next Tuesday rolled around and I still had not heard from them so I called in the morning and they apologized and said they would send the quote. I received the quote that evening, but the quote was only for the mass removal at $1874.00 - $2332.57. I asked to know if this included the dental cleaning. It's now Thursday, almost two weeks after the initial appointment and the person responding to the email said it was only for the mass removal but that the tech could write me a quote for dental cleaning if I want. They also said they noticed a double charge on the quote so the mass removal quote is actually $1404 - $1862. I should mention that the mass is smaller than the size of a dime on a 13 pound pup. I was dumbfounded that they were asking if I wanted a dental cleaning quote as I had already discussed that with the vet and the tech that they would quote me for both. In this timeframe, I was able to get two quotes from other vets and the total quote from these other places (dental and mass removal) were cheaper than the quote for just the mass removal at The Pet Wellness Center. Needless to say, we will be going elsewhere - doing the bloodwork, dental cleaning, and mass removal at a quote of less than $1000! Updating to say I paid $513 for everything (dental cleaning, mass removal, bloodwork, pain meds, etc.) somewhere else. I highly recommend not wasting your time and money and doing the research to find somewhere else to go. The Humane Society does dental cleanings at low-cost as well as many other vets with great reviews in the valley.

Aimee went above and beyond for us today ! Our dog was…read moreviolently sick when she stopped by to walk him. She not only took care of him but cleaned up after him and made his kennel clean again . She made a call to my wife and offered to meet her at the vet for an emergency visit . Long story short . Willy is home happy healthy and safe ! Thank you Aimee you are an angel !

I've contacted Pawfect Pet Sitter several times over the past 2 months by phone and email. They…read morerefuse to reply. Their staff is unprofessional and unreliable.

We have been taking all of our dogs to Dr. Weikhorst for more than 10 years. He is a very…read morecompassionate doctor and a pleasure to work with. We recommend his services to everyone.

Dr. Wiekhorst and associates have done exceptionally well for me and my precious animals. He came…read morein on Thanksgiving day to get me an emergency prescription. When I'm there he makes me feel like I'm a personal friend of his and I know he really cares about my animals. I know he'll do the same for you.

We've been bringing our dog to Desert Hills Animal Clinic for years now, and they've been…read moreconsistently amazing. Our pup has Valley Fever and has been on medication for a couple of years, and the team here has made the whole process so much easier. They're always on top of her care--whether it's a reminder about upcoming vaccinations or when it's time for a blood check, they make sure nothing slips through the cracks. Dr. Green is especially wonderful--so knowledgeable and kind. She really takes the time to explain things and answer all our questions, which we really appreciate. You can tell she genuinely cares about her patients. We trust the entire team here and are grateful to have such a reliable and compassionate place for our dog's care.

They have been my vet for many many years, due to personal issues going in my life. I have not had…read moremy pets to them for a few years and I'm in the process of trying to reset up catch up visits for all of my pets. I trust Dr. Kaufman 100%

I had gone weeks before to check this place out because my senior pup was in the last stages of his…read morelife. They gave me great info and a vet that was 24/7 care. Not long after checking them out my pup told me it was time and we went immediately to them on a Friday morning when they opened. They had the perfect room for him. It was the corner one with the big window. My pup loved being outside and it was the perfect spot for him, he stared outside the window into nature. They gave us a whole cart of treats to give to him and the doctor and staff was so kind and compassionate. The staff from the very first time we walked in to the time I was called to pick his ashes up was absolutely amazing. It was the only time they truly saw him and it felt like they had cared for him so many times before. I couldn't of ask for a better place and staff to have my dog cared for. They were so kind to us and even complimented on how good he was but that was his demeanor, he was always kind and sweet. Thank you Scottsdale animal Hospital! You made a tough experience easy and smooth and made us feel welcomed.

Do not bring your pet here. Dr Casuccio emailed me saying that my dog's biopsy results were…read morecancerous after being told during the visit that it was most likely a cyst. They did not even attempt to reach me by phone to deliver those results. There is no excuse for results like that to have been delivered that way. It was insensitive, unprofessional, and lacked basic empathy and compassion. After this experience, I stopped bringing my dog here. She had her surgery at Thrive Pet Healthcare in North Scottsdale, where I had an incredible experience with every individual who worked there. Dr Radlinsky took her time with my dog, even sitting on the ground with her during her consultation. The difference in compassion and care was striking. I would never trust my dog with this practice again. I strongly recommend bringing your dog elsewhere.