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Coffee County Bank

1.0 (1 review)

Services - Coffee County Bank

Personal banking

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4 years ago

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Ascend Federal Credit Union - Ascend Federal Credit Union: Manchester Financial Center

Ascend Federal Credit Union

(3 reviews)

The customer service is good no matter what location. And there rates are so much better than…read morethose offered at other institutions. Who could ask for more.

Ascend has the worst customer service policies around. You are not treated as a customer or really…read moreeven as a person. I was in today to open an estate account for my deceased father. I was fresh from the court house with all official paperwork in hand, I had just been sworn in as administrator to the estate having been recognized by Rutherford county and the State of TN as the sole heir as I am an only child and my parents divorced. This, so called bank, had the gall to question as to whether I was the rightful heir to open the estate account, then told me I needed to get any family members related to my father to appear before them in order to open the account. They said my court documents were not sufficient and completely ignored the fact that I had been named and sworn in as administrator. Who do they think they are? I took my business elsewhere and had the account open with the life insurance check deposited within 10 minutes. When I called to complain to the branch manager she intimated that they responded to me in that way because they are not a bank and she then offered some meandering story as to why member owned credit unions do things differently... They will soon have 6 less members to treat badly. I am still in shock at them asking me to gather up distant family members to testify before them that I was the heir. I guess court appointed administration papers are not sufficient for the all mighty credit union.

Coffee County Bank - banks - Updated May 2026

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