Was hoping this vet service would be my new go to place for complete care of my horses. Spent over…read more$2,300 on initial visit and got a bad diagnosis for wellness and lameness issues. Total waste of time and money.

Dr. Massie was very kind to see my too anxious to go in to the vet elder dog. Some time later, I…read moreemailed on a Friday to ask if this same dog could get an NSAID for his arthritis. I got a fast response, filled the Rx via their email website link and, though it was on a Saturday, a few hours later I got a notification that the Rx had been mailed. THAT is some excellent and remarkably convenient service. I appreciate so much that I didn't have to put my anxious senior dog through the trauma of going in to see a vet just to get an NSAID for his hip pain.

Dr Gurney is simply the best vet we have ever had. My wife and I have been married 44 years and we…read morehave always had dogs. So we have had different vets through the years. We have never had a kinder, nicer more sympathetic vet than Beth. She really does care and it shows. She, and her staff, take the time to find what needs to be done. She literally saved our miniature Schnauzers life. Last Thanksgiving our little guy got horribly sick. Beth's partner Jennifer helped us through the holiday with emailed info. Then on Monday Beth took over. After month's of medicines, Arlo is now back to his barking, happy self. You know a vet is kind when your dog runs to the vets front door and can't wait to get inside! We are forever grateful to Beth, Jennifer and her crew. As long as we live in the Rogue Valley, she will be our vet.

Tried to make appointment bc my puppy is suffering urinating. We suspect she has uti. This is our…read morevet, they can't even fit us in until a week later. Not helpful. You guys service sucks. I called near by clinic they both are able to fit me in their next available business day ( one one Monday, the other Saturday) though they are all also booked full. But they listened to our concern and accommodated the best they can. This clinic showed no concern I won't take my dog back.

My pet passed away last night and we attempted to contact them after he went. We were told…read more"Stephanie will call you back," this was at 10:30PM. Fast forward to 5:00PM Still no call back from Stephanie or anyone else. So we call them back and get the same response. It's crazy that they can't even have the decency for a simple call back. I would give zero stars if it let me

They're not really open 24-7 as the website says. Call ahead to make sure. I arrived on Saturday…read moremorning and finding the business closed, called and was told it would be another 4 hours before someone could help me. The person I spoke to sounded bored. I ended up taking my pet to another facility in Grants Pass and paid $40 less.

We have been using Steve Poet since we originally moved to Medford in 2000 from Williams, OR where…read morewe owned a ranch. He has treated all of our dogs for regular and difficult symptoms and has always gone above and beyond in his information and quality care. He Just operated on our doxie yesterday when another vet said she couldn't do the major surgery as it was above her skill level. He got our boy in the same day we called and operated on him within 3 days. His caring and compassion comes through with him and his qualified staff. He and his wife are truly like family and our four dogs are very comfortable there and he gets down with them and actually is on their level. He is by far the best vet we have ever used! Thank you Dr Poet!

Steve Powt is the BEST vet in the world. He loves animals, and is a very compassionate practitioner…read moreand human. He's been my vet thru two dogs and 23 years! I'll be devastated if he retires before my beloved pup passes!

The care and service we received at the Urgent Care Center was so caring and wonderful. We had to…read morebring in our 15 year old dog whose health had very suddenly gone downhill. Dr. Hoyt was so compassionate with our dog and with us. She made a difficult situation much more bearable. The entire office staff treated us with respect and compassion. They brough us in immediately to a private room and explained everything to us up front. I found the price for euthanasia to be very fair. While we were understandably very upset and emotional, everyone there treated us with so much empathy and caring. They also were able to connect us with an aftercare service that was also very caring and prompt with sending us the urn with our dog's remains. I recommend this urgent care for anyone that is dealing with this same situation.

BEWARE! SCAM ALERT!! Where do I start…read more3 others in the lobby, took over 5 hrs and my cat didn't need surgery, just a wound cleaning. The absolute worst was, I was asked when I checked him in at the first building if I would accept CPR if needed, and of course I said yes, but was not informed about the price and success rate of CPR, gee I wonder why? When I finally was called into a room for the doctor, a nice lady informed me about a tiny little fact they left out at the first building they left out about the CPR bc she obviously knows about customers freaking out if their pet actually did need the CPR and knew it was terribly wrong. IF needed, not only is it a 5% success rate, but it would cost 30,000.00!!! That's not a typo!! THIRTY THOUSAND DOLLARS!! WHITH A FIVE % SUCCESS RATE!! to save your pets life!! There was also a few more scummy tricks they did, such as when I originally called to ask for pricing they failed to mention it costs more past later in the day, so perhaps that's why they make you WAIT SO DAMN LONG?! to CHARGE YOU MORE!! . I was informed of that after my bill was higher than I was quoted on the phone, luckily it was only a wound cleaning and antibiotics which cost just over 300.00 even that's way too high. I never write reviews but I am so steaming mad and wanting to warn everyone because this experience was SO extremely maddening.

Our first visit here and it was great…read more We are relatively new to the area. From my first call I was very impressed with their responsiveness and communication. We took our large English Mastiff in for deep abscess/possible brown recluse spider bite on his foot. My husband is trained as EMT, so he can be oddly picky about all doctor and vets. Loved our vet. Recommended reasonable plan that was also reasonably priced. They were able to X-ray our dogs foot without using sedative. I know that seems normal but often vets want to automatically sedate a dog over 150lbs - very glad they recognized the calm nature of our big guy.

West Main Animal Hospital has been my go-to for pet care since 2011. In the time since, every one…read moreof the seven pets (dogs and cats) I've had has received exceptional care. I can't say enough about the veterinary doctors and the staff. They all are like family to me. The clinic is well-run, efficient, and thorough. It also provides a very compassionate end-of-life space which eventually is the inevitable in every pet family. Bottom line, West Main provides the information, choices, and resources for making informed decisions on pet care.

My (sort of) regular vet is Jessica Voellm at A Street Animal Clinic in Ashland, but, since I do…read morenot live in Ashland anymore and also had a bigger emergency, I came here... Also because they take the Care Credit card. I have a two year old Siberian Husky who was vomiting very consistently, wouldn't eat, and couldn't even keep water down. I was truly convinced he was dying. I went on their website, and made an appointment around 6:30 AM, for their next available vet at 9:45 which was Alexander Hendricks. They called right when they opened at 8 to confirm my appointment, and asked me some questions about what was happening with the dog. She told me I could go in around 9 or so to fill out the paperwork, and then they could see if he could see us a few minutes early (I think she offered because she could probably hear that I had been crying for the last 2 hours). So we showed up early, filled out the sheet and waited a while to have our name called. We did, the dog got weighed and everything, and we sat in the room for the guy. When he came in we both explained everything, what his vomit and his poop was like, his energy level, everything. He got very worried when I said he wouldn't keep water down. He said there could be a blockage in his intestines, and if that were the case, he would need surgery. That drove me and my man's anxiety through the roof. Not just because of the money, but we just don't want to have to put Shadow through that. He took some X-rays, and pulled them up on the computer and let us come up to see and he explained what organs were what, and what the shadowy spots could mean, etc. He said it looked like there was some air in his stomach, so it might just be as simple as some gastric upset and that he just needs to toot. He sent the pictures to a radiologist to see what the spots could mean, because he couldn't tell for himself and wanted to be sure. He had us wait and wait, until he comes out and says "Ok. No blockage." That was a HUGE relief, and we could tell he was relieved too. One thing about Hendricks, he looks and sounds like he has that monotone personality like maybe he doesn't really care about the animals, and he's just... there. But I think he really does. We like how to-the-point he was with us. Like, 'well, it could be this really awful thing, or it could be this smaller thing, but I really can't tell you which is more likely right now. We'll start off by exhausting these possibilities to save you some peace of mind and money. And if it's worse, we will cross that bridge later.' So, he needed to have an IV fluid drip, and get a catheter of his anti-nausea medication. We left him there from about noon until 5:30. He was still exhausted, but tried to get excited to see us! He ate food when we got home and we were so happy to see that. He hasn't vomited at all since we brought him home (took him in 7/18, today is 7/21) and now he's eating more regularly. Not quite as much as he usually gets, but enough to really keep him going, and he's drinking fluids now, too. He is very good about taking his pills, so that's a relief. I don't believe that animals should be medicated, but I know it has helped keep him from vomiting. I really like Hendricks, he's a good guy, was very good to us, and nice to my dog. Will definitely be back here (hopefully not soon)! PS: The one minus star is that they sell Royal Canin and Science Diet. I can't believe that even in this day and age where raw food for pets is on the rise, they would sell that garbage, haha.

I brought my cat in due to a swallowing issue. I waited at least 6 hours to be seen…read more Finally a vet tech looked at my cats mouth and said she needs her teeth cleaned. I said it's not her teeth . She can't swallow. And acted like the food was hurting her mouth. I go back to my Primary. Cheerful Vet. She cleaned her teeth. Cat still can't swallow. I tried showing her a video of the cat trying to swallow. I told her another retired vet had said the issue is further down. She would not listen. Finally has the traveling ultrasound come to her office. They put my 17 year old cat under again. Shave her. She had a mass by her heart pushing on her esophagus.!! Inept veterinary care by emergency vet and Anette at Cheerful vet. I had my cat euthanized. Cheerful vet paid $100.00 for cremation because she was wrong and put my cat and my wallet through unnecessary pain. Sad that these people are taking advantage of pet lovers at a very critical point in their lives.

Everyone has always been kind and pleasant to work with. I've yet to have an issue getting and…read moreappointment at convenient days and times. The techs and vets I've worked with have been professional and great with my dogs. They are all hands on with pet examinations- which is a huge plus! I've been to clinics and hospitals where they take your dog make you wait then pit you in a room and all the vet does and look at your dog and base diagnoses on what you're saying. Not once touched my dog. Here! Each vet has gotten down on the floor and physically examined every inch and didn't mind dog hair or kisses at all! A plus for me! They give you options (if there are any) for possible care and have always been conscious of the price instead of just pushing treatments no one but the 1% can afford. It's an hour drive for me BUT if you care for your pets and want quality care try this place out! Next- wish they had 24hr or late hr emergency services- then they would be top tier! One can only wish

we're new to rogue valley and need a veterinarian for our dog. Upon first phone call they want…read morepayment for the office visit up front, by phone before you even show up to the facility. She explained that they have had a lot of no-shows for first time clients. OK! I paid in advance and saw the doctor and was relatively pleased with our experience. A few weeks later i want to get a fecal test for Beau as he seemed to be have digestive issues, when I called and asked if I can drop off a stool sample for test I was told they have to do an exam and the regular exam fee is required. MONEY GRAB. Theirs no need to see the pet for a fecal test. I went to Medford animal hospital once- will never go back. Its all about the money not the health of your pet

Dr. Wicklund is great! She doesn't rush you in and out. She spent a great deal of time with us when…read morewe were there for our dogs annual exam. We had a great experience and the staff were really nice.

From the owner: Dr. Jennifer Wicklund has been providing compassionate, dependable, and trusted care to dogs and…read morecats for over 8 years. Previously an associate veterinarian at Best Friends Animal Hospital, Dr. Wicklund established Wicklund Veterinary Care in 2013 to continue to provide the high standard of care clients from their family veterinarian. Call us today for more information.