This practice is either way too busy to listen properly to their patients and document their care, or they just don't respect their patients enough to do so.
I was referred by another surgeon who did not do his insurance homework and found out the day before my surgery that he was out of network on my plan for a normally bariatric procedure to correct GERD. I had done all but two of the nutrition visits for the procedure and needed to finish up and get in for surgery before my insurance changed in the new year.
This was discussed at length with Dr. Cobean's assistant. I had sent her all of my paperwork in advance. I met with the doctor once. We discussed how he'd approach the procedure and reviewed my situation. At that point, I was reassured that a December surgery date was possible. Throughout my dealings with his assistant and Dr. Cobean I was very adamant in stating my need to have this done under this insurance this year.
When I went to my first of the last 2 nutritionist appointments, it was completely obvious this chick was starting me from step one: psych eval, nurse visit, etc. I was pretty rude to her because I was in shock and panicking. I spent a lot of time setting this backup plan in place.
I called Dr. Cobean's assistant to say there had been a mistake, that this wasn't what we discussed. She allegedly had her notes in front of her and recalled none of our past conversations. Apparently, the mountain of medical records that had been scanned into their system didn't help, either.
She did have Dr. Cobean call me. He also claimed zero recall and said December was quite impossible. He implied he never said it was. This surgery date, the previous Anthem fiasco were the entire focus of 75% of my interactions with this practice.
Maybe they just wanted more dolla dollas for their Wellness Center. Maybe they are galactically incompetent. I do not know, but I advise steering clear. read more
