A genuine old style cobblers, that can still hand stich shoes, they stick them to, but where…read morenecessary they will stich. I think thats great in this day and age. Family owned and run, a tiny shop nestled between two slihtly bigger shops, easily missed if your not careful. They dont just repair shoes, they will do belts purses, anything leather that need a repair they will look at and tell you if it is possible. They cut keys and engrave, dog tags, trophys, anything you take they will look at. The guys are great and really do try to help you with anything, and there is a distinct smell inside of leater and glue that is somehow reassuring.

Timpson is an extremely handy shop if you are looking to have a new set of keys cut, a pair of new…read moresoles for your shoes or getting a name engraved on a trophy for example. They offer a wide range of excellent and professional services at affordable prices plus an efficient service to top that. It is not often one needs these services regularly but when you do, Timpson is a quality place you can rely on because they have been used to delivering the best in the business since they were established in 1903. I have been to this particular branch in Maghull a couple of times before and experienced no problems whatsoever. I had a new pair of hard rubber soles attached and they have lasted me for years, which has increased the lifespan of my favourite shoes! The service is second to none.

Timpson's has been here as long as I can remember and I have visited her many times for many…read moredifferent reasons. They have resoled, re-heeled and repaired many of my shoes and boots from the past and have always done an excellent job. The staff here are very friendly and helpful, They have real tradesmen working here who produce excellent work and take pride in what they do. The shoe repairs I have had done here have always been done quickly and have been inexpensive, especially considering the quality and time frame. They also have a large range of luggage, bags, purses, travel items, shoe related items and much more. This is a very useful shop and you can rely on them.

I wore out my favourite pair of boots, (I know, the world's tiniest violin is playing for me)…read morebasically because I never took them off. According to Forrest Gump, you can tell a lot about a person from their shoes (got to get your wear out of a good bit of footwear!) , I thought I'd rather get my faves repaired than have to go through the effort of breaking in a whole new pair. What you need is a good old cobblers. And so, finding myself infront of Keys N Heels, I ventured inward. With starting prices of £4.75 for flats depending on the scale of the repair, it's darn cheap! And between £4.95 and £6.95 for stilettos depending on the type of heel, rubber or metal repairs available. (Great for salvaging those post-night out accidents!) Much better for your bank balance than a whole new pair of shoes and the guy at the counter was exceptionally helpful. All done while you wait.

Keys 'N' Heels is located on the corner of Moor and Fenwick Street. They cut every sort of key…read morefor your home and vehicles including keys for Sterling security locks and brand names such as Abus, Abloy, Chubb, Era and Belfry.They sell the transponder car keys for most makes of car but list Vauhall, Mercedes, BMW and Jaguar on their signage. Most modern car keys are in fact three keys in one, a mechanical key, an electronic coded chip (transponder) and a remote control. Their Yale Laser machine scans your keys with a laser to measure its precise dimensions. The key is then cut with guaranteed accuracy, meaning the end to ill-fitting duplicate keys. As the name suggests heel repairs are carried out whilst you wait and they sell a range of shoe care products. The chap who normally cuts my keys will soon be leaving :o(

Very poor service, left bag to be repaired on the Monday they told me it would be done by Wednesday…read moreat the latest. I went to pick up on Friday and it hasn't been done. No valid reason just a shrug and a half hearted apology. Took my bag and left. I'll never go back.

Helped me and fixed my bag within 2 minutes after calling in with a broken handle on a bag. Amazing…read morecustomer Service.

Great guy and great work. Knows what he is doing and extremely nice and helpful. I had a small 5…read moresecond repair that needed doing. Offered to do it for free. What a guy.

Handy dinky shop you can drop your shoes/keys off and do your shopping! Very reasonable prices and…read moregreat, friendly service. Engraving is also done here, pets' tags for sale, keyrings, wallets, shoe laces and shoe care (such as waxes, polish etc). The shop also cuts keys onto customised keys including multicoloured, flags, and many more.

have used this shop for years get all my keys cut here friendly helpful staff also got some lovely…read moreengraved gifts highly recomend

Efficient with quoting and provided good detail on process and timelines. Work was completed to a…read morevery high standard.

Agreed completion date was mid September 2021. Work started end of August. As of 19th Jan 2022…read moreEsquire has still not given a new completion date, work is incomplete and there are substantial defects. Throughout Esquire has been aloof and has at times ghosted us. Poor planning and skill has dogged the work. Wrong windows installed (since replaced by Esquire), damage leaving us without heat for 3 days, damage to lighting circuits and more. Most recently the 2 new radiators installed have been connected to the wrong side of the boiler. Esquire are currently ghosting us again.

John Mason International -- A Masterclass in Broken Promises and Deflection…read moreWhen my mother passed away, John Mason was entrusted with shipping a carefully selected group of her belongings from the UK to Australia -- the pieces I had chosen to keep, sentimental items that mattered. They knew this from the outset. They failed at almost every level. The damage was staggering: - 4 of 7 furniture pieces (nearly 60%) arrived with substantial damage - 23 of 36 framed pictures (64%) were damaged - 20 of 25 boxes (80%) arrived with significant damage and multiple broken items inside This wasn't bad luck. A clothes horse was wrapped with zero structural support -- predictably crushed. A butler's tray was physically forced into a box 20cm too small, splitting the wood and breaking the hinges. There is no way the packers could have failed to hear the wood cracking as they forced it into a box that was plainly too small. Framed pictures were packed together with ornaments and no padding between them. Glassware was wrapped inconsistently -- wrap one, leave one -- even in boxes marked fragile. Even John Mason's own Australian partners were visibly shocked at the state of it. The complaint handling was worse than the damage. - The International Sales Consultant, who sold the service with great promises, vanished the moment the contract was signed -- not a word. - The International Move Manager's response to a detailed damage report was to forward an insurance form and -- I kid you not -- follow up asking me to complete a feedback survey. - Operations fobbed me off. When I finally escalated, their "investigation" consisted of asking the packing crew whether they'd packed well. Unsurprisingly, the crew said yes. That was it. That was the investigation. - I sent a detailed rebuttal with documented evidence, photographs, measurements. The response? Silence for over a month. When the Group Export Manager eventually replied, she simply restated that the crew were "experienced professionals" and they stood by their work. No engagement with the evidence whatsoever. - The CEO then stepped in to say he was satisfied the complaint had been handled "appropriately and professionally" -- and helpfully suggested I contact the British Association of Removers Consumer Affairs team. What he didn't mention? He sits on their board. Draw your own conclusions about the impartiality on offer there. The unexpected costs were a particular sting. I understood I'd paid for a door-to-door service. Instead, I received not one but THREE additional invoices from the Australian partner -- totalling considerably more than advised, including a charge for a "long tramp" for less than 25 metres from truck to door. They refused to deliver until every invoice was paid and threatened storage charges if I disputed. My late mother's belongings were effectively held to ransom. A warning on insurance -- please read this carefully. I asked John Mason directly whether I should list every individual item or group them. I was explicitly advised to group them, particularly for categories like kitchenware. With hindsight, this was disastrous advice. The insurer calculates payouts based on the number of items listed against total declared value. If you under-list, you under-recover. List every single item -- every bowl, every glass, every utensil -- with an individual value. It feels pedantic. Do it anyway. John Mason's guidance cost me significantly in the claims process. The pattern here isn't a run of bad luck. It's systemic. - Feedback is collected at the point of uplift -- before your goods arrive and before you have any idea what condition they'll be in. - Complaints are deflected to the packers themselves. - The CEO rubber-stamps the process. And the suggested independent body isn't independent at all. I paid for expertise, care, and support. I got none of the three. If you are moving sentimental items, irreplaceable belongings, or anything that matters -- please look elsewhere. (Can provided photos and email with redacted names to readers if it helps in your assessment. These are the same as shared with company during my complaint communication with them, that were disregarded)

I used John Mason's to move to Los Angles. I found them online from all the positive reviews they…read morehave been given on various expatriate forums. I have moved over 5 times internationally with the whole family and they have been the most competent movers so far. Their staff were friendly and efficient and my 40ft container arrived on time with no damages. We had a small air shipment too which was slightly delayed as it was held up in customs in LAX, but I believe this is outside of their control. In the past I have all sorts of stuff broken but these guys clearly knew what they were doing. Highly recommended.