I learned and ran payroll in the 1980's, and continued and have also used payroll companies for my clients. Mistakes happen, to everyone, but this company has made too many and charges more than twice what other payroll companies charge. Find another. read more

We switched to Coastal Payroll during Covid. Originally, we had fantastic service. The last 6 months we have had an issue with somebody answering the phone. When having a payroll issue while processing payroll, nobody is available. You will simply get a voicemail. I would never recommend this company to anyone until they get their staffing issue under control. read more

This website is difficult to navigate you can't easily go from one page to another it will tell you it's taking several minutes to load. When you login sometimes the pages are completely covered except for a small portion of the corners. Trying to do something simple like see your payroll history from direct deposit is not an easy task. I do not recommend this company. read more

I have been a Coastal Payroll client for 2 years now. Before Coastal, I was with "the other guys" and it was poor service, not cost, that prompted my switch, so I believe I have more than sufficient experience to judge Coastal Payroll, a superior organization for running payroll for an LLC or S-corp. What sets Coastal apart is their concern for their clients. Coastal payroll specialists are always willing to take a call and straighten out an issue or talk through a payroll change and are willing to communicate so that the inevitable changes are made with both the specialist and the client in perfect agreement. For me, two years in, the service I have received has been flawless. If they can do such a good job for a single employee corporation, just think what they would be able to do for a larger organization. read more

Very bad web deseign with the "new look" update. Nothing works as it should. Very frustrating for all employees that have had to start using this software at our office (including the administrators, they talk more shit about it than the regular emplyees do.) Overall, bad system and bad customer service. 1 out of 10, do not recommend. read more

Shirin Golpour is a true angel! I'm not the most technologically savvy and Shirin saved me! She helped me get the correct paperwork together for my small business PPP application. Obviously, I a bit stressed about getting it done - but she was calm and reassuring. She guided me through it with a GoToMeeting and helped decipher exactly what my bank needed. I can't say enough about her kindness, professionalism and heart-felt sincerity during this process. Crazy times we are living in - and it's so nice to know that there are still people who truly care! read more

We have been using Coastal Payroll for quite some time and we just cant say enough good things about their staff and services provided. If you are in need of a great payroll company do yourself a favor and give these guys a try, they are 5 plus stars in our book. read more

Nothing they promise comes about. Beware of the used car salesman that promises they can deliver but when you're stuck with them, they don't. They are rude and continue to provide substandard service. read more

They're terrible. They have a mobile app that's substandard and they won't respond to any kind of IT help, do not use this company.

I've been working with Coastal Payroll for 11 years and have moved as many of my clients as possible to this company. I appreciate that so many of their employees have been there for many years. They are responsive and there is always someone available to answer questions. I highly recommend adding the HR access to your services. The people in that department are extremely knowledgeable and helpful giving concise explanation and guidance. This is truly one of the best local San Diego companies anyone could hire! Thank you Jonathan and Craig. read more

Pathetic excuse of a payroll provider. So many errors and mistakes on physical module, online/mobile software is a joke so limited and useless. If you want a REAL Provider i suggest PAYCHEX or EVEN ADP over this trash. to end the note the "trainer" that we got assigned to go over the aspects and functionalities of the new provider was very aggressive and seemed to know nothing, also they hide information so ask as many questions as you may need or they will not give you the information. overall she was very unprofessional and you know they are when they don't offer the opportunity for us to give feedback based in the performance and satisfaction of the pathetic presentation. shady business when it comes to "don't ask they wont tell" with these guys. stay away and report malpractices. read more

We have been with Coastal Payroll since 2014, I normally dont like to write bad reviews but they have done nothing but mess up my payroll over and over again! They have either over paid employees and had to ask the employee to pay the company back or over charge my payroll of $100,000 and caused my bank account to be over $60,000 negative causing my business to be severely affected by it. Their way of making it right is to reverse it which would take 4 days or for me to call my bank to see if they can cancel it. I spent over 2 hours on the phone with my bank trying to get it cancelled and they could only help me as much as they could. I have never had so many problems with a payroll company in all the years I have been running a business! read more

I have had the pleasure of using Coastal for my payroll for over a year now. They are nothing but the most professional folks, and things couldn't be much easier. I have put a block on ADP a few times just as this group is so great to work with. I lock myself out more than anyone should, and Sarah is always so quick to reply and take care of my needs. I am very sad that we are not going to be doing business in San Diego, but would strongly recommend Coastal to anyone looking for payroll and HR needs! Thanks! read more

Excellent service. Payroll on time, every time. Very good pricing. read more

Horrible....Could not get information from their employees on records needed for an accounting audit. After getting the run around left messages with both owners. No return phone call. If you are running a serious business beware of these people. When I did get the payroll records the presentation was a disaster. Completely unprofessional. On other side of the coin "What is cheap is cheap" read more

We worked with Coastal Payroll for a few months before we made the switch, and have been with them for a few years now. The change over from one of the big national companies was painless, and the improvement in our total payroll experience was great. Although we do not need to be reminded to do our payroll, when we do have situations that come up, Jonathan and the entire staff have been there for us. We are a company of less than 20 people, and do not have a HR department or a payroll specialist and the advice and assistance is useful and needed. Our 401K, benefits, vacation and wellness pay programs are all included in our payroll, making life easier and simpler. Our people appriciate the added detail they recieve each paycheck. I also tell you that our payroll service cost went down, and service went up when we went with Coastal. This is the first time I've wanted to have a 6th star. These folks are that good. Call or email and I'll share more how they save us money in more than just our payroll. -Glenn read more

I've only recently begun working with my company, and we utilize Coastal Payroll. This isn't my first rodeo working with payroll companies, but I must say it was a first GOOD experience. If ever I had a question, without wanting to buy my boss, I'd call and always receive excellent customer service. They're accurate, knowledgeable, and pleasant. Most importantly, we always get paid on time [: read more

We were with Paychex for over 20 years, but two years ago we switched to Coastal Payroll. The quality of service and personal care is significantly better. They even beat the costs that from not on Paychex but the bids we had from ADP. Using a local-based payroll company certainly has benefits and we are very happy with Coastal Payroll. read more

I have been working with Coastal Payroll for over a year now with my nonprofit music school, Recreational Music Center, and they have transformed the way my payroll is handled. I was so frustrated with my previous payroll company and as a growing business I needed not only a company who could accurately process my payroll but also be our liaison between us and IRS. Coastal Payroll has been just this and so much more. They have the best customer services reps and everyone there is extremely friendly, helpful and take care of all of my company's needs fast and accurately. The are the best and I recommend them to every business whether they are looking for a payroll company or not because if they are not using Coastal Payroll they are missing out. read more

Coastal is a great company, I've been working with them for 3 months and have been very impressed with the work of Brian Fleming and the overall team at Coastal. They are a real leader in this space and their commitement to customer service is real. Highly recommend them to anyone. read more

We have used Coastal Payroll for over 10 years. They have always been a great company to work - they make processing payroll effortless. The main reason why I write a review today is because of the COVID-19 situation. Having our non-essential business shut down and all the changes with employees, loans (PPP) and unemployment they have really stepped up to keep us informed and answer all the tricky questions. They have quickly replied to our need for documents which helped in us getting our PPP loan! Their webinars are so informative and I appreciate having a small, local company help us out in this difficult time! read more

In my 20 years of being in business we have utilized a handful of payroll providers. We have been with Coastal for a couple years now and have found them to be fantastic. Their ongoing support for integration with our scheduling software has been strong and their responsiveness to both our payroll and HR questions has been swift and accurate. read more

Wow, this company is amazing. Whenever we have a question or a concern they are always available. I can call in and they pick up the phone! Best payroll company we have ever used at our company. So glad we found them and they are here to make our business run smooth. Thanks Coastal, you guys rock! read more

Jonathan and team have been great partners for our payroll. We are a small company with relatively simplistic needs and Coastal has been all we need. Love their service and love the fact that our rep is also the CEO! Keep up the great work gang! read more

I've been with Coastal Payroll for over a year now, and am extremely happy with their services. Prior to switching over, I was with a large payroll company and felt like a small fish in a big pond. With Coastal Payroll, I know exactly who to contact with any need I might have, as everybody's contact info is displayed right on their website. Everyone at Coastal Payroll responds promptly, and is friendly and helpful. I have referred other businesses to Coastal Payroll, and would highly recommend their services to anyone looking for an outstanding payroll company. read more

I'm a CPA and have worked with Coastal for my own company and with numerous clients. They are the best payroll service I've ever worked with - and they're local! read more

We have been so impressed by the services and expertise provided by Coastal Payroll, that we presented them with our OOZE Award for doing a job above and beyond. Congratulations to Jonathan and his team for the great service they provide. read more

I recently switched payroll services. I am so impressed with the efficientcy and simplicity of Coastal Payroll. Ryan made our transition easy and seamless. I easily process payroll on line from my home office after hours or early mornings before heading into the office. Payroll is accurate and ontime. Working with a local company that is well priced is a win for our business and I highly recommend their service. read more

Our business has been with Coastal and using their payroll services since 2012. Initially I was given a very rookie payroll specialist and after many mistakes, they switched me over to a senior specialist and we had been very happy. The owner sat at our office and wanted to make sure we were happy and implemented the change. I had even deleted my 2012 yelp review. Now 5 year later and they are no longer a new company the customer service has declined. They just took away the specialist that I have been working directly with for over 5 years and gave us a new member of their staff. I emailed the owner who could not be bothered to write me back directly and had forwarded my email to someone else to handle. I am very unhappy with the current lack of personal touch that he showed me initially and will be looking to change payroll companies. read more

We've been using Coastal Payroll Services for four years now and is extremely happy with our service. There were some bumpy roads in the beginning but all is well! Their payroll system is super user friendly and anytime I have a question, their team is always available. I would recommend their service. read more

Update. Been using these guys for a year now and without a hitch. The website they have me use to enter in my payroll info doesn't work overseas, it is annoying but they've always processed my payrolls as expected after I email them. So no worries. I am glad I didn't use a big box payroll company who treats you as a number not a customer. Good day. read more

Amanda Rodriguez from Coastal Payroll has been such a tremendous help to our team at Blazonco. Whether we have a question about an employee deduction, how to navigate through the coastal payroll system, or review the payroll reports, we find her to be helpful and friendly. More importantly, she is prompt with her responses which have relieved us of stress especially when we're up against a deadline. Further, if we have a question that she's unable to answer immediately she is prompt to respond the following day. If it wasn't for her support we wouldn't have learned as much as we have so far. Ultimately, we know that we can count and rely on Amanda regarding any payroll needs and that is a good feeling. read more

These people are great! I love the assigned account manager and response times. You won't regret this decision! Makes processing payroll so easy! read more

Couldn't be happier with their services! We've used them for 4 years and they are always very quick in their response time to emails, and the payroll specialists I've had the pleasure of working with have been nothing but pleasant, helpful and knowledgeable. They have patiently walked me through, step-by-step to resolve a few problems we've had(our end, not theirs!). Highly recommend! read more

Coastal payroll is so great! Many of our clients use them and are so happy with the service. You always get a live person and always feel like you are taken care of. read more

I have had excellent customer service from Coastal Payroll. Bethany in particular has been very personable and helpful.

Great service. Have been with them since 2008 and the sales rep still checks in on us to see how everything is going. If I need help or have misc questions I get great service from the office staff too! The staff have positive attitudes and are always professional. I recommend them to all my friends. read more

Payroll Schmayroll - you may think that all payroll companies are the same. Let me tell you, as a client of Coastal for over four years, I would never use any other company again to process my payroll - and I've worked with all the national payroll companies. The system Coastal Payroll uses is great (very user friendly and flexible) and the people working there are even better. Jonathan and Craig are not only extremely nice and responsive, they and their whole team know what they are doing and do it extremely well. read more

Coastal Payroll was a breath of fresh air! We'd tried two national payroll companies and found the experience to be beyond frustrating. With Coastal Payroll, our company was set up and running within a day, response times have always been great and I've enjoyed working with their employees. We pay cheaper rates with Coastal Payroll and receive ten times the service. We've been with them for 5+ years and have no complaints -- couldn't be happier! read more