What started off as a pleasant and efficient process turned into an absolute mess. Scheduled as the second job on Friday and was told they would be at my home at 11 they did not show up until 1:30 to install a vanity top only to find that the measurement was incorrect by 3/4 of an inch. Installed only one piece and did not properly ensure corner support resulting in a lift of the top. In addition, they damaged the wall and chipped/broke the corner of the mirror and no one offered to fix it. When I showed them they chipped the cabinets the reply was, you should have a touch up paint kit. They came back on Monday to install the corrected second piece and backsplash. They never measured the reveal to ensure proper and square install, used a grinder on the backsplash resulting in a wavy surface when installed on top of the granite. Came back on Tuesday and with the assistance of my husband and two hours of work they were able to square the countertop. Backsplash was removed and measured for a new piece. Wednesday came to install the backsplash, it was too long. At this point, with 6 days of patience and no working sinks, I called the office to share my dissatisfaction. Rather than being understanding that they screwed up this job from the very beginning the owner blamed me--"they always seem to have a problem when you are there". Really! I am not the one who measured incorrectly nor installed incorrectly. I am a paying customer. The owner then told me that I was not allowing the guys in the do their work. I was sitting in my living room while they came and went so that was not true. The owner then threatened to pull them off the job completely! Really?! I am a paying customer taking time off from my work for days, did not have sinks for days for what should have been a simple job. Lousy customer service, poor workmanship, and to have the owner threaten a customer is inexcusable! Pay a little more and go with a more reputable company that knows how to treat their customers correctly, do the job right the first time and make good on any issues. read more