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    Coach

    4.0 (9 reviews)
    ModerateLeather Goods

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    2 months ago

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    4 years ago

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    9 months ago

    The manager makes the experience at this location unpleastant. She openly lied about inventory and was not helpful.

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    CrossRoads Shoe Repair - Terrible Boot Repair cracked the heel

    CrossRoads Shoe Repair

    (4 reviews)

    This shoe repair shop deserves zero stars. And I wish I could get a refund for wasted time,…read moreenergy, gasoline and destruction of my boots. First off, the person attending the shop took almost 6 months to complete a simple repair on the boots. This proprietor likes to chat it up with every customer that he can entangle into long useless conversation On one of the many times, I went into the shop, (that by the way is ridiculously FILTHY) to ask about my boots. He forced me to wait upwards of 15 minutes or until the client trapped in wasting time woke up and ran away. This occurred on several occasions and every time he had some empty excuse as to why the boots where not ready. For instance, he said the boots where not ready because the cold weather did not allow the glue to dry. The boots had already been in his shop January and February 2025 I am a patient person. I taught high school kiddos. I understand the power of patience, understanding and being polite. However, at this point I just wanted the job done so that I never ever have to return to that rachet establishment. Finally, the job is done, and my boots are awful. The hill is cracked terrible shoddy job. This exemplifies this person's ineptitude who basically does not give a filth about their job. He ruined a good pair of boots. Whatever you do not get shoe repair at Cross Road Shoe Repair at 8036 N Mesa El Paso TX 79932 #915-540-0550 (they never answer the phone)

    Took a purse to have it repair.The man who works there told me he could do it but he had to take it…read moreto another location where he also works. told me to return in 4 days to pick up the purse. When I returned , he apologized and told me he had forgotten to bring the purse. To come back in 2 more days to pick it up. 2 days later I returned to pick up the purse but he had forgotten to bring it again. I was able to pick it up a week later, after I called the place and make sure he had the purse. I wasted so much time! The place is very small, very dirty and disorganized. I will never go back

    Coach - leather - Updated May 2026

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