Flat out refused to repair my macbook pro. I went there…read morecause my macbook died and didn't reboot. I talked to a person at the door but they said they don't have any appointments available. Didn't give me any solutions. They simply said, we cannot help you. It's an official apple store. The lack of professionalism was astounding. They basically kicked me out.

Solid 1 star- horrible customer service, as of know hundreds of hopeless people staring at each…read moreother... I strongly suggest avoiding the support at all costs..I came to store at 2 pm, after waiting for 1 and a half hours, I got an text message for 15:45-16:05 window availability...as of 16:30 no one is around - the genius team tells me that this is out of their control- I guess Apple has a 3rd world service quality .. I do not see a smiling face across hundreds of people waiting - or working

I was really stuck overseas on my Apple phone quit charging. I found these folks and they were…read moreamazing. Helpful and competent. I can't recommend them strongly enough

Having your Mac Book stop working in a foreign country when it is your key to all your finances is…read morenot an enjoyable situation to be in, so I took a cab to the Mac store in a upscale mall on the Asian side of Istanbul. They had just stoped doing repairs that day(!) due to COVID, so I took the Metro to HKN Apple Servis because I thought an independent repair shop would be more likely to be open and cheaper. It is conveniently located in the shopping district in Taksim. Bilisim was very calming and professional. He understood that is hard to trust some with an object so crucial to your life. They had already fixed it by the time I got back to my hotel! I thought the work charge was too little and offered them more. They refused so I bought an unnecessarily large back up drive.