I had to take my Mom here. I have to say based on this visit everything went great…read more Staff was friendly. We didn't have to wait too long at all before they brought her in the back. I was able to go with her untill the one came in to take her to get x-rays. The PA my Mom seen was very nice and concerned for a few issues and referred us to go to the ER where they could do more tests that they do not do. Once she had the results of blood work and x-rays we were able to leave. Over all it was surprisingly not bad of a process. My Mom seemed happy too she had a lady and not a man who checked in her. When we left the waiting room looked busy so I was glad we got in and left.

if I could rate 0 I would. I come in (because their website says they take walking until close of…read moreBUSINESS 8pm). I'm a working mother of 3. anyways, they REFUSE to see my daughter with a swollen ear and jaw because they met their "quota for the day". So I guess you can say they get to pick and chose how many and who they help. I work in the medical field and have NEVER been treated the way they treated my daughter. ridiculous. all they could say was "Sorry we met our quota. I posted on our website at 6:43 that we were not taking any more walk ins." Mind you at 7:15 their website said no such thing. I had proof. "Sorry." PATHETIC. WILL NEVER BE BACK AND I HOPE NO ONE ELSE DOES EITHER.

Great experience! Made a same day appointment on Immediate Care Center and got in right away. The…read morefront desk staff and the medical assistant were very nice and helpful. I will definitely be back and would recommend the practice!

From the owner: From aches and pains to sniffles and sprains, treating your illnesses and injuries on short notice…read moreis our specialty, and getting you back to normal faster is our top priority. Urgent Care - Reidville Road (formerly Immediate Care Center - Reidville Road) provides convenient, same-day care for the whole family, with the ability to treat a wide range of everyday health concerns.

Care and quality was fine, but the billing experience is the worst thing I have ever encountered. I…read morereceived a notice of the bill I owed and paid it right there. Then I kept receiving notices that I owe money. After several calls with the billing department, uploading my receipt of payment, and going back and forth, it is still unresolved. I have spent several hours trying to get this issue resolved and it is still open-ended. I would never go back to this urgent care based on this experience alone. Like how hard it is to apply the payment I made through my account, to my outstanding balance on my account? This is so frustrating.

Shannan and Rett are awesome. Quality care and very honest. God bless them very kind peopleread more

Waited here for 3 hours (because they forgot about me) just for them to tell me they couldn't check…read moreif I had a concussion or not. Couldn't have told me and saved me the time when I told them that at the receptionist desk?

I went in for an ear infection and was prescribed antibiotic steroid ear drops that had a copay of…read more$80. Yes, $80 for EAR DROPS!! I called back asking them to send the prescription to another pharmacy where it was cheaper (Walmart right down the street) This is where the cluster--- began. They called the prescription into a pharmacy in Maryland!! Three phone calls to Walgreens to check the status and STILL no prescription. I have had earache pain for the last twelve hours and the staff at Immediate Care still can't get it right. DON'T GO TO IMMEDIATE CARE....find somewhere else because they are SO INEPT!!!

I went yo clinic not feeling great but symptoms were discounted snd pain level ignored. Told to…read moretake a Tylenol snd have a good day. I got poor level of service snd will not be using this facility in the future. I strongly do not recommend this as a medical facility.

i woke up sick...feeling pretty bad, tough to talk, had a little trouble breathing from a congested…read moretest...needed to see a doctor. most people need to see a doctor to get a diagnosis, to know what is wrong. this unique clinic demands you tell them what is wrong, ie diagnos it first, then they will see you. so, in order to get in here, you first have to go to a doctor, get a diagnosis so they can approve your reason for seeing them. it just kind of defeats the reason for going to a doctor. the person i talked to really lacked patience, and had exceptionally poor communication skills.