Their price was a bit lower than others for move in/out cleaning but they only sent 1 person. Crystal didn't show up and they had to scramble to find a replacement. My appointment was for 10 am and the substitute showed up at 12:30! And the manager didn't know my cleaner wasn't coming until I texted after waiting for an hour after my appt time--they need a better system to ensure staff show up. I guess they don't have a quick backup plan. I was clear and repeated multiple times the areas I needed cleaned and she did an ok job upstairs but clearly was rushing downstairs and didn't even do the bathroom or some of the areas in my original request. She left a note that said she finished but ran out of time to vacuum. However I was never made aware of a time limit. I knew it would be a big job and was up front about how dirty the window sills, lower walls, cupboards and baseboards were and I was expecting them to be cleaned regardless of the time.
On the positive side, the gal was super sweet and got right to work. I really liked her and she was definitely doing them a favor coming in in her day off to cover for the no-show. The first couple hours of her work was great. And I know it was very dirty but I told them that when I booked it so they would expect a tough job. read more