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    Cloud City Vape Shop

    5.0 (1 review)
    Closed • 10:00 am - 8:00 pm

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    7 years ago

    Want personal service for all your vaping needs??? Look no further then Cloud City! Kyle is the man and will get you exactly what you need!

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    Tobacco Junction - Tyler

    Tobacco Junction - Tyler

    3.2(14 reviews)
    3.5 mi

    Very disappointed in this place. I've been a loyal customer here for some time because they have a…read moregreat variety of cigars. I would say I spend on avg $1200 - $1400 per year here. On 8/25 I went in there to purchase some cigars and noticed a box of cigars that had been discounted to 50% off. When I took it the register it rang up $125.00. I asked the clerk, how many cigars are in there because the box did not say. She responded by telling me there were 20 cigars in the box. For reference, I usually buy a box of Gallo Pinto's by Rojas (20 total) for $115 at Rigsby's in Paris Tx. When I got home and opened the box, there were only 10 cigars in there! When I tried to return it, they wouldn't give me my money back because it was a 'sale item'. Even when I tried to explain that it was a mistake on their part, they refused to give me money back. Fair enough, if you want to cheat me over $100 because your clerk made an honest mistake, then I'll stop doing business with you. Just an FYI, if you had given me a refund it would have been no problem to just go in there and get something else. Instead, you wanted to give me a credit. BAD Business decision by someone who doesn't value their customers!

    This shop has a good selection. I've spent lots of money there. now in order to receive my points…read morethey want me to have an app which requires not only my phone number but also my license number. And they have no other options. That's just a little too much for me. To be fair, they said they already have my license number. Which I don't know how they got it. If they were carding me and stored it, they store it without my knowledge. Rule number one for business, don't add unnecessary complications to the customer. But I'm sure most won't care. But I do. and there are plenty of other options online and local that don't need private data.

    Cloud City Vape Shop - vapeshops - Updated October 2026

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