customer service is five star, extremely helpful: goes above and beyond average smoke shop customer…read moreservice, knowledgeable; granted the average age of the customer service staff lol. Best selection In Roanoke, in my humble opinion. Wraps and candles and Keaton oh my.There's a lot of great stuff crammed in that store! Everything from cheap smokes - to a selection of cigars in humidors, every type of old-school dugout to "plug and play" smoking devices you've only seen on the Internet. must go to if you're a smoker, player or pare taker

Great store & service clerks are very nice to deal with,Very good store layouts…read more Price's are on spot,Great selections &prices and costumer service

This shop is really great! Every time I walk in, there is something new being offered. They are…read morealso always giving away great stuff from scratch tickets, no cost raffles and loyalty cards!

Don't usually review but I am confident this is the #1 shop in Vinton and the sweetheart young lady…read moreis very excited to see you coming through the door and I am so glad she had recommended a new vape to me now it's only one I purchase. So keep up the good work!!

Still the only original idea for a vape shop in VA with any know how and heart! OG's from the start…read moreto finish...

Aside from selling house juice at premium juice prices, the owner here has a superiority complex…read morefor the ages. In four shopping experiences at this store, each visit was dominated by sideways comments about other Vape shops in town, specifically WC and Avail. He quick tell you what they will not do for you, like exchanges, which I know from personal experience at WC is false. As someone who works in sales, I carry a personal disdain for any business who puts more effort into downing other providers in the area than focusing on their own customer experiences. In purchasing a eLeaf box, it had some loose magnets in it. Not his fault, understandable, but in asking for help, I was simply told I can wait 10 days to fix a device that's 5 days old, and when I asked for an exchange on a faulty product, he laughed at me, told me it was my own fault, and said he didn't give a shit about my business and pointed to the door. Literally told me he'd rather lose my business forever than offer me any kind of reasonable help. Now what REALLY pissed me off is not only did he not offer ANY help, he SLAPPED ME ON THE BACK AND POINTED TO THE DOOR! He told me verbatim he'd rather lose my business than offer me any kind of help whatsoever. Then created a story on google reviews about how there were 15 people (there were 3) in the store and they "almost had to call the police." Shop ANYWHERE but here. Most shops offer better juice at lower prices anyway, and juice that has been properly steeped for a month or two prior to sale. Comparatively, WC and Avail both offer the box I just purchased for $10 les than I paid RokkStar for it, and I know first hand if they sell you a faulty product - they'll at least offer help before accusing you of wrongdoing and laughing you out the door. Take any "facts" he gives you about his competition with a grain of salt, I watch him lie twice in one minute about WC and Avail's customer service and exchange options just make himself look better.

Fun place to hang out. They are knowledgeable, helpful if you're a beginner or a cloud chaser…read more They have the best selection of equipment in the valley, wether your looking for your first good quality setup or you want to blow CLOUDS. They have a huge selection of premium liquid to choose from! They have been in business longer than most starting out in the Vape Cave. Wether it's an Orchid or a brand new RTA that you're having trouble with it leaking. They can help! They have a huge selection of juice! They helped me be a better builder. Billy Matt and Joe are awesome to deal with. Check them out for yourself! Yes, you should go.

Employee sold me wrong product and then I tried to exchange it the next day. The very same employee…read morewho sold me the wrong product refused to do a simple exchange without the manager being "physically present" which he wasn't there of course. Employee was also not wearing a mask within a indoor retail building. Wouldn't recommend based on horrid customer service.

I stopped in for some kratom and met the owner. He was a cool guy. I've been to some of the other…read moresmoke shops around town, and what a horrible experience. None of the smoke shops around town have same level of customer service. He really knows his stuff. I picked up a shot called EDP 7OH. Hand and this is the best shot I've ever done in my life. If you're looking for a really good kshot this is the only place that carries EDP. it really does contain six servings per bottle so watch out. This thing blew away every kratom I've ever done. Thank you.

SCAMMED! I have brought 3 great, honest products from them, however 1 product was clearly tampered…read morewith and when I asked for a refund, I was told "I've only been here 2 months" and was denied my money back. Maybe you will get lucky as I did the first few times, maybe you will get a tampered product and scammed out of $50. Terrible service, terrible experience, do better guys.

I was looking for an open shop amongst the coronavirus pandemic! I stopped in here at southern vape…read moreescape and was immediately greater and given excellent service! All my questions where answered and I was able to get what I needed. Excellent little shop!

Very nice and friendly and a decent selection but the house juice does taste good at low wattage…read morebut low cloud production and if you bump up the watts it still leaves me with little clouds and a bad after taste not burnt but metallic so it's not for cloud chasers but flavor junkies will love it it's just not for me.

I'm here at this shop at 1:10pm. open sign on the door but lights are off and door is locked…read more several ppl came by but no one to answer the door. My neighbor loves this place. she gets Kratom and it takes 80% of her pain away. it's now 1:35, still no one here to open the store. poor business practice, isn't there a manager?

I was there with my daughter and boyfriend and we were browsing and my boyfriend went out to car to…read moreget wallet that had fallen out in car and my daughter and I continued to look then the guy accused my daughter of stealing she emptied out her pockets to prove she hadn't my boyfriend bought over $60.00 worth of stuff but he said if he would have known what the guy has done he wouldn't have bought the stuff needless to say I'll never go back in there again along with my boyfriend we will take our money else where