Lazy employees. "BRB" sign on the door during normal business hours is a regular occurrence. Don't…read morewaste your time stopping here.

Don't buy disposable here!!!…read more I purchased a pack of faded monkey disposables today. One of the disposables was damaged (the button was sticky and I had to push with excessive force for it to work). It took me over 5 minutes of mashing the button to finally turn it on. I returned to the store and asked for an exchange (have done this in the past multiple times and the vape still was full). The guy working takes my vape and covers the mouthpiece with his shirt and takes a hit of my vape without my permission . He then replies if it works I can't refund it. 1- it was not ok for him to put his mouth on my vape 2- I have always been told if the vape is defective that it could be exchanged within 24hours To anyone planning on purchasing disposables take them out of the box in the store and test them before you leave.

Always a great time and a great smoke! The largest humidor around town and the staff is very…read morefriendly and knowledgeable! Stop on by!

Great selection, lounge and staff. I visit at least once a week and always enjoy the experience. I…read morehave definitely expanded my cigar knowledge and enjoyment through conversations with the owners and trying new styles.

Nice atmosphere and Humidor is Fantastic - Great Cigar selections and a perfect place to whine…read moredown after work or weekends

Always great service and delicious cigars. Thank you for providing great customer service.read more

On our first visit to Hiram my cousin Nelson brings us to his favourite humidor…read more It's in an old rustic building with plenty of history and character. It looks like the owner is here overseeing quite a bit. Gives the place that personal touch. I'm no expert, but they have what I consider to be a huge cigar selection. What's more, there's a variety of loose tobacco for pipes or rolling your own cigarettes, as Nelson does. Cozy little rooms to enjoy your purchase makes it a sort of cigar cafe! They even feature cigar events. They have more than enough parking and it's a joy to visit. Southern hospitality, you might say. I know where to shop for Nelson's holiday gifts! 10/24

5 Star Service. Our…read morehusbands asked for cigars last minute while we were out picking up food. They gave us zero instructions on type, length or brand. The owner's dad was the man be hind the counter today. He walked us through the basics of cigars. We picked the three that sounded like crowd pleasers. Couldn't have asked for a more enjoyable experience. Will happily run this errand again.

My girlfriend & I went to Galaxy tonight, looking for a specific item & although we knew what we…read morewanted in general, we were definitely open to advice from Galaxy's sales specialist. **Disclaimer: I went there ARMED with an ARSENAL of questions regarding very specific things we were looking for in this item**. Max greeted us immediately & Raven was right there with us to answer e.v.e.r.y. question I had, make helpful (& cost efficient) suggestions & was truly interested & persistent (but w/o any pressure!), in helping us find EXACTLY what we came in for! Their sales team does a great job at knowing the "in's & outs" of all their products & made us feel comfortable from the start regarding ANY type of question we had. Couldn't have had a better experience anywhere else!!! We will be back! Thanks so much, Raven (& Max!!!) Sidenote: 5 stars for following & enforcing mask wearing, gloves & social distancing!!!

I entered the store and was greeted by the guy with the ponytail. His name is Malachi and I showed…read morehim the product. I bought two days prior that I did not open, but a part of it was open and damaged and scratched then a female walked up and said what are we have here? What's going on? Her name is Raven She immediately scripted all this product comes this way went from manufacture. So I explained while I would just like either my money back or store credit, they looked at me with a smile on their face and said oh I'm sorry all we can do is give you a coupon And of course I refused, why would I ever come back to a place that treats their customers like idiots. Malachi then pointed out see all these signs. No return policy. Well, let's just look at the receipt. Nope you cannot sell a product. It's unopened or used and not return. So I had them call the district manager, so Raven went to the back and acted like she made a phone call when she came back said sorry but no I. Ant return a unused broken tobacco tray, I asked her who she spoke to so I want to see if the name is correct. If you need anything and want customer service don't come to this location. The way I was treated by both Malachi and Raven is wrong. When a customer walks in and it's graded very nicely, then asked politely I need to return this and another coworker immediately bulrushes you to make you say the exact same thing you said and then open it clearly can tell it's damaged still has the plastic on it and told this is how it arise by the manufacture sorry we can't help you. The only thing I can do is call the district manager in the way she said it I said yes please. Normally I don't care if there is something you can't do but I was completely lied to because one looked at the other to make sure all we can't help this gentleman and I was being as nice as a friend and don't get me wrong I understand there's rules, but this was up to Raven, who went into the back to make a call to see if she could help me out, knowing she was not gonna make that call Malachi said during her back room call to the on call district manager, Malachi said prepare yourself they will say no. So I went back to the display of tobacco trays and saw one that I would like to exchange or use money from an exchange. So another employee took it down and handed me and I asked about exchanges return policy and heard a difference story of return policy, but it's up to Malachi. So as soon as Raven came out of the back room, she shook her head no so politely I said I understand. Turn to Malachi and said hey can we do an exchange for this one and I'll cover the rest with cash. He said no there's no way I can do that. This is an unused tray that has malfunction or damage to be the correct word. The night I purchased the tray there were other things going on in this store that others would be appalled. I'll hold that story for another time. I just want to not not be treated ignorant like that's the first time I've walked through those doors and the biggest thing is lied to on top of bullied up on. I'm very disappointed.

First time stopping at this location, and Benjamin was the one who took care of me. Literally one…read moreof the most laid back guys I've met at a vape store. Very well-knowledged on equipment is the store. This is my new favorite vape shop.

Customer service was outstanding. This team is doing a great job. I've never had a bad experience…read more Would absolutely recommend.

I've been going here pretty much since they opened. I've always had a great experience. The staff…read moreis friendly, helpful and knowledgeable. I like that they know me despite going there maybe once or twice a month. I usually submit a reservation online and they have it ready to go as soon as I walk in. So happy that they're here in Smyrna!!

Austell location has really done gone down hill with customer service and knowledge of the devices…read morein store. Had a very rude experience yesterday when going in to purchase new coils and juice for our vapes. Another guest was asking about different devices and the gentleman that was there didn't know much if not close to anything about the devices she was asking about but my husband did. So my husband answered as many questions as he could to point her in the right direction of making a great purchase, once all was said, the guy behind the counter asked my husband to leave the store. I guess we will be taking our business else where. Prices are too high and staff has become really rude.

When you own a retail store you should be able to handle more than one customer at a time. If I am…read morestanding in a retail location with the owner not acknowledging my existence it makes me what to take my money elsewhere. If you want someone who can take the time to show you what they are selling don't go here until they hire help. There are at least 10 other shops close to this one, all with better service. I will not be returning.