This store is more of a reseller than a thrift store, it has a wide variety of things - stuff from SHIEN to amazing Wilfred Free Jeans. I feel like if you can find a nice designer item here for $20-35, however the fast fashion SHIEN stuff is also price like that - which it might just be cheaper to order directly from SHIEN, Gotta pick and choose wisely! read more

Clothes Mentor Rochester Hills, MI - Wilfred Free Jeans - Women's Clothing Near Me - Rochester Hills, Michigan

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this store has always been super selective so that alone would not warrant a bad review, but today there was not ONE PERSON in the store with a decent attitude. everyone was rude and very short. I will not be returning. worst experience I've ever had. read more

I went here to sell a lot of clothes as I've recently dropped some pounds. I got a really decent offer for the items I sold. The staff were really nice as well. I'll be back in the near future. read more

Service is tops, selection is huge and priced well. They have so much inventory. The owner is the kindest woman you'll ever meet. She buys my items when I bring in quality. She always gives a fair amount of money even though she has to make money for rent and employees, etc. as well as her own income. I don't know how she does it. Amazing ! Nice place to shop. Always a deal or sale going on too. read more

Brought in long dresses was advised they dont take long dresses. I had one dress that went to the knee with tags never worn by Michael Kors they said I would have to wait an hour they were busy. I was in store 45 mins after they opened. Seriously wait 1 hour to look at one item. I was texted at hour mark and they handed me the dress back. Dont get it. read more

Happened upon this store not knowing it was going to be full of such great second hand clothing. It's all gently used and many new with tag items. There are high end designer, LV, Chanel, Tom Ford. There is en entire rack of Lululemon and Lily Pulitzer. Clothes, shoes, purses, sunglasses, they're have it all. I love shopping here! read more

Dropping off clothes for my wife initially they were fine. They asked if my wife was deceased I said no. Then asked if she had been there before , I said no. She said she couldn't accept it because of a city ordinance. I don't quite get that but but this older lady with curly gray hair jumped in and was so rude to me. Ok I get if there is a stupid ordinance but just be nice or at least cordial.. I will never go back there and we had nice stuff. I would rather donate to Goodwill than walk in there again. RS read more

I had taken a huge selection of brand name clothing, all nicely folded and freshly cleaned. And most of them brand new. A lot of the clothing was White House Black Market (which they sell a lot of) and they didn't take one piece. Employee was also very rude and snobby. I would never waste my time taking anything there to sell again. read more

I will never go here again. Soon as I walked in they looked at me up and down as if I didn't belong. Then I proceed to take out my items that I decided to sell and the manager tells me I need to leave my items for 48 hours to verify if they are Authentic. *Now remind you that I normally go to the Novi location. So I proceeded to say well the Novi location doesn't need 48 hours. So the Manager told me to go to Novi She was VERY RUDE! Will never go back there again read more

This is a professional resale shop that has clothes for women that are not teeny-boppers/juniors (like Plato's Closet resale = juniors). Make sure you pay attention to the "Buying Times"! They only buy your clothes BEFORE 5:00 PM daily. It is a smaller staff and the owner does all the selection herself to ensure quality products. They do drop off and text you when they are processed, usually by the end of the day or by the next day. I would say their selection is comparable to Nordstrom Rack and Marshalls. You can definitely find some goodies for great prices in this store. read more

This afternoon I took in some items in to sell. I didn't realize they had a 5 p.m. deadline for selling items on Saturdays and I arrived at 5:10. I told the two employees that I had just driven an hour to get there, but they wouldn't even look at my things. I had some nice plus-sized items, some still with tags but nope, they wouldn't cut me a break for showing up 10 minutes after their deadline. I brought a friend with me who had never been there before and was interested in buying some things, but after she saw how I was treated, she didn't even want to look. So, Clothes Mentor, you just lost two customers because of your rude, inflexible employees. read more

Took a visit out there today with clothes that were in great condition and taken to cleaners, some with tags, they claimed that they were outdated, did they see the ugly clothes they have on mannequins? Dozens of shoes some slightly worn and some new, and said those were outdated, what about the old shoes and purses they have on racks? Never will go there again, rather take my clothes to Salvation Army or St. Vincent for the poor, they would appreciate better. Poor customer relationship, don't even deserve a one star. read more

Will never go back again.. waste it my time. I had brand new items with tags. My clothes are in excellent condition barely worn.

Love the Rochester Hills Clothes Mentor! Always a great selection of gently used clothing and accessories at great prices. Great value!

I have visited the Novi location and thought I would give this store a try. I was pleasantly surprised by the great selection they have and for very cheap prices! The clothing was all in good condition, even the clearance clothing. The staff were friendly and helpful. The fitting rooms are closed right now but they offer some options for returns and I was able to find some really good pieces in my size. I will be back! read more

I have been to this store 3 or 4 times and made 2 purchases, and until this week planned to stop in frequently because I am trying to reuse rather than buy new when possible. My 2nd purchase on a weekend included a scarf which I loved. But when I got home and pulled the scarf out of my Trader Joe's reusable bag, I saw that the end of the scarf where it was sewn together had an opening where the thread had become frayed and loose with a hole in it. It was so fragile that when I went to look at it more closely the hole ripped even bigger. This past Tuesday, I stopped in to show the staff that I had purchased the scarf with a hole in it and wanted to see what they could do for me. As soon as I came in, the woman helping me said, I remember you, and proceeded to tell me that when she sold me the scarf it did not have a hole in it. Then another woman working there, yelled across the floor "We don't take scarves back" Then the other woman said, We don't sell items with holes in them." I then replied "...But you did...sell me an item with a hole in it." I understand if your store policy is that you don't take used items back - I would have been ok with that, buyer beware. But don't insist that you never sell defective items. I know that retail and restaurants are having a tough time. Not once have I left a bad review in the last 18 -20 months, and I have consistently given tips. I was very disappointed in the service and attitude of the folks working at Clothes Mentor and will take my business elsewhere. read more

Shopped here for 3 years recently bought a purse for $$$$ was very upfront with the sales lady that there were two issues I was concerned about. She encouraged me to consider the value of it's condition and how much she herself would like to get it. Thought it could be returned within 7 days. When I returned 6 days later I was told only clothes could be returned! I even asked if they would accept it back if I made an even more expensive purse purchase. I was told it was against company and store policy, I could sell it back for half what I paid because that is what they paid. No longer a patron. read more

I will never go back to this location. The worker named "Monica", unsure if this is her actual name, was appalling. When I first walked in she looked at my bins and made me sort through myself and take out what she didn't think will sell. She then told me to not waste her time and said they probably wont take any of my stuff. I know for a fact that she did not look through any of my clothes because they were folded and put back in the same order as I gave them. She returned my bin with A CRACK IN IT. Finally when I said thank you and took my bin, she snarked and said she told me that they wouldn't take my items. Safe to say I will never be returning. read more

THANK YOU!!! Clothes Mentor, you are providing a service to pay people for unwanted clothes & accessories UPFRONT! Also, if these goods do not sell, you are stuck holding the bag, so people if you don't want your (2 yr old) Michael Kors bag any longer, maybe they know the market doesn't want it either and therefore, it won't sell, we need to respect business owners!!! Also, feel free to donate it to a charity and take the tax write-up, don't be insulted!!!! I saw reviews of rude employees...I have bought and sold a couple of times and I did not have that experience at all. read more

Best resale shop ever!!! Always find great designer prices from this location, I've bought a LV crossbody, wallet, and Hermès scarf, all at amazing prices (under $500 for each piece) definitely check them out! read more

I have tried to bring clothes in to sell twice now and I give up. I brought in new clothes and some still had tags! They were offering me $8 for 5 of my items. No thanks! I was recently just in with some brand new shoes never worn as well! They claim they were too used! Look at the tread ladies! Never worn Michael Kors shoes. I took them to Plato's closet and they took them. I won't be coming back! read more

These are barely discount prices considering how other local consignment stores price. Drop off process is long and the staff is uninviting. Regeneration in clawson or Plato's closet, I much prefer read more

Very rude employees. I brought stuff into mind you being younger and never being in the store before. Before I evwn set my bags down I was asked if I had younger teen sizes/brands and I said yea some..& rudely got told that they dont take those brands as they do not fit their customers...well I was going to be one but thats the size that fits me so I guess I wont. Door says sizes 0-I forget but told that my sizes were too small..although they are bugger than a zero. She rattled off brands that they take to which I replied I will just go home thank you. Wont be shopping there read more

I love how they snub me and greet everyone else. I usually am coming off the job site and am probably not the most put together person they saw that day, but guess what? I might have dirt on my jeans, but I make twice as much as you do. So go ahead and judge. read more

I gave this place another try and it disappointed me again. I brought in a few purses, bags and a few dresses and then was told I cannot sell if it's not in a bin so I was obligated to buy a bin for $2 or else I just dragged all my stuff in there for no reason. (I'm not hating their regulations just wish there was more of a notice, a sign or something). I was also told the few items I had brought in had to stay overnight and I didn't question it or whatever but just thought it was strange. I get a phone call at around 1 saying I have to pick up my items by 6 or they will be donated because they are not open sunday's. So I rush home from work and get them and they ended up buying nothing. They said once again they weren't in style and too loved and all that type of stuff. I very much brought in clothes that were in style but for younger people. I overall think the store is great but the "Buy list" is throwing people off, because what a 60 year old women might wear is different from what a 20 year old women might wear. If they were planning on targeting all customers of all ages they should have workers of all ages because in the nicest way it's just not logical to have different age groups telling what's in style for an age group 30+ years older/younger. I would come here again to buy just not sell. read more

It is a good place,but more dressy stuff but awesome sunglasses. Doesn't have vintage stuff but it's for adults. It is also a resale store not a thrift store read more

I really do love this store. I am a former employee, (due to personal reasons) and I can honestly the owner and staff take such good care of everything brought into inventory with a very exact selection process to ensure the highest quality product for their shoppers. In the same breath they work hard to authenticate and research to make sure all pay outs are fair based on the i teams and in many cases pay out higher then other resale shops I personally frequent both as a shopper and a seller. Regardless to if you're new to resale or a savy Salvation Army huntress this is a wonderful Spot to keep in mind. They have great deals on AMAZING brands and designers. Everyone is always happy to help and get you to what you're looking for fast! It's a clean environment with gorgeous product and FANTASTIC management. Yes this is a franchise but this beautifully run family owned store really sets its self apart from the typical franchise chain. Set up to bring success and happiness to everyone who walks in the door. read more

A lovely selection of items in a very nice (and clean) setting. But most importantly the owner and Team are friendly and helpful.

Love this place. I buy most of my outfit from this place. Not only do I get compliments from people, the clothes fit me as well. I also get to save tons of money. Therefore I could buy more.!! If you need some specific outfit, check out this place before going to the mall. You'll never know you might just find the right kind of outfit at a fraction of a cost. If you need to update your closet, bring them to this place and you'll get to earn some money. The store maintains a variety of styles and makes. The clothes are in good shape almost new . This is now my go to place!!! read more

New to the neighborhood, great store find! Nice clean selection of clothes, shoes and purses. Excited to bring some of my items in too!

I went here a few times before the shutdown-just didn't have time to write a review on yelp until now, when I was on here looking for a review on something else. I HAVE agree with most of the comments on here. Employees were not inviting, and I actually heard one of them arguing with a customer accusing her of ruining an item she had just tried on!! HUH? Anyway I hung around for a few and then left. That was my last time there because that was the last straw. I gotta say, HIGH prices (for what they are selling), rude employees, and never want to buy your things even though half of the stuff on the floor (except the designer purses) is not all that hot. I think whoever is buying buys what they like, rather than what's best! read more

Well don't bother bringing items in. They're too "overstocked", even for two bags full of brand name items. I was excited to shop here but nope no longer. Good luck. You'll need it. read more

This store is awesome! Resale shops are a dime a dozen these days, but this location sets itself apart because they only cater to WOMEN, no bratty sixteen year old's acting like they run the place. Very refreshing. The clothes, impeccable - great selection and very neat, not at all like some of the other places around that are messy and carry visibly worn used-and-abused clothing; the store's vibe is very welcoming and staff is super helpful. I scored a $148 dress WITH TAGS for $24. Such a great deal, I highly recommend every lady in and around Rochester come check it out. Did I mention they have quite the HIGH END DESIGNER handbag selection? Never paying full price for a designer bag (or anything else for that matter) again!!! Keep up the good work, ladies! read more

Tried to give me $5 for a brand new lily Pulitzer dress and would not take anything else I brought in all designer all in great condition. Waste of time read more

Employees were not very welcoming. I brought in tons of high end gently used clothing and they only item they wanted was a brand new pair of naturalizer flats. They offered me $3! I'd rather donate my items then take a couple dollars. They also are currently only looking for "certain items" because they're at capacity. Waste of time. I'd rather go through the hassle of selling online. read more

A great place to find high end products at a reasonable price. The staff is so helpful and knowledgeable as well as friendly. I live in Redford so my trips are well worth it!! read more

Rude employees. Will not help a customer if they need to use rest room. Over priced. Smaller consignment stores have better service, friendlier employees and will let you use the rest room if needed. Went there before they actually opened up to sell. Was allowed in starting looking at the clothes and told that they were not open to sell only taking clothes to sell. Should of made it clear on the doors or a sign outside of the store. Will not go back and will recommend to everyone I know not to go. Everyone that I associate with will listen to my review as they know I extremely good about consignment stores around Oakland County. Beware. Hopefully others have a better experience than I have. One of the WORST STORES EVER!!!! read more

Was really excited to check this store out and brought some really nice never worn shoes and designer purses to try and sell. I packed up both kids and got to the store by noon to find a sign on the door that they were not buying anymore items for the day. It was only noon and they open at 10:00am! I went in to ask the manager if she could look at my items and she was very rude and said no and next time I should call. I don't suggest visiting this store. read more

Would NOT go here very very poor customer service . I'm sooooo not a complainer and I have never in 52 years written a bad review. I always find the good in a bad situation . That being said I needed to worn you DON'T BOTHER owner doesn't have a clue on how to run a business . I predict it will eventually go out of business if they continue to treat their customers the way they do . I have chosen to spend my money next door at Marshall's they have much better deals . read more

Love this place. Able to get very nice items at a fraction of cost. Always gets compliments from people whenever I wear the items I got from store. Truly a gem! Items are either slightly used or brand new. It is worth your visit. read more