If you've never had a custom closet this may be a company you'll be happy with, but if you've had a legit cabinet maker in the past - steer clear!
They build standard size "boxes" that are "designed" to fit your space using a wall mounted "system". You don't get true custom depths or custom corner units & they use "fillers" to fill-in gaps BUT you are not told this during the design and it obviously wastes space.
We were assigned a "designer" Kim from Columbia, SC. The warehouse and office staff are 2+ hours north in Spartanburg where owner has a shared-space & local cabinet company
They scheduled & came quickly. Spent SEVERAL hours at the house drawing 3 small closet designs. There were 2 CloserByDesign (CBD) catalogs to see options, however this particular franchise "chose" not to offer many selections.
Kim was personable and mindful of not running up unnecessary costs. To receive and additional small discount we paid 1/2 deposit (check) and agreed to pay balance on install by check. Initially told 10-12 weeks for install.
Scheduler called the following day - actual install 14-16 weeks. BIG difference!
4 months later. 2 man team came on time. Saw right away a big design flaw. They do a "partial build" on site to "fix" these issues. We agreed on a filler to fix the flaw but we can no longer can fully access the light switch. If design simply switch shelves with hanging clothes unit it would not have been a problem. Shocking the designer made this error.
The install crew were great but there were other problems with the drawing and we were left with a bitnof a mess in this tiny utility closet. I mentioned I wasn't pleased with it and they mist have told the manager because the next day the scheduler called and said they would come back and fix the problems resulting from poor design/error in drawing) and also failed to install moulding on a cabinet and didn't leave all the add-on hooks.
Anyway we went back and forth and came to an agreement on fixes. I was passed around and had to re-explain the issues - once to a manager who wanted to charge me for items another manager told me I could have for free in exchange for not having them "re-do" the small closet. That was frustrating and I was losing patience at that point. We worked it out.
This all concluded a few weeks later when they came out to tweak the initial install and gave us the missing items. it was SIX months from deposit to completion. The closets are better than they were, but this is really equivalent to what Hime Depot or Lowes offers. Cost $7500 (cash discounts) for 3 small closets and 1 cabinet in a water room. I probably should have gotten a quote from Lowes or HomeDepot to compare prices. I encourage you to so that! read more