Very disappointed and saddened in this business. My wife…read morebought me a high end chronograph as a wedding gift, for several thousand dollars. An Ollech and Wajs diving watch. After a few months I noticed that despite my regular windings, it would run slow. Then I took it into a shallow pool. And remember the face of the watch said "waterproof". The watch stopped working. The face was damaged by droplets of water that leaked in. I reached out to Rick, the owner of this establishment, about fixing this issue. I was told that a simple maintenance and cleaning would get it back to normal. But he ironically said he did not have the time. So not only was the watch faulty from the start, Rick did not take any responsibility for it. What saddens me the most is that the watch used to be a beautiful symbol of my marriage, and at one time I considered it to be the nicest gift I had ever been given. But after my interaction with Rick, it's just a sore reminder that you just can't put your trust in small businesses anymore. Where is the integrity? It's no wonder people end up just going to Amazon now. Further evidence that American businesses are self destructing due to a lack of honor and laziness.

I wanted to just be very transparent here because to be honest I am tired of this placed coming up…read moreas a Watch store for Repair or Service work. They DO NOT perform any Watch Service or Repair work Period! ONLY if you buy a watch directly from the owner will you get any type of Watch Service Work!

Mark not only replaced the Seth Thomas grandfather clock mechanism, he also repaired my Ingraham…read morebanjo clock, and Ingraham gingerbread clock. His service is exceptional and reasonable for the work he did. I highly recommend him.

Needed links removed from a watch band. The job was done quickly and professionally. Owners were…read morevery nice.

The owner is a skilled watchmaker, and charges market rate. I brought my dad's tag to him, and he…read morerepaired it to within my standards for a reasonable price. I have also used him to replace watch crystals over the years. Never had a problem. Why do I go hear over other places? Consistent quality. You go to a jewelry store, and you have no idea who is working on your watches. You go here, the owner is working on them.

I have been going to farmington jewelers for many years , and have to say that the new owner is…read morekeeping up the tradition of it being a fantastic jewelry store. My husband had inherited a beautiful diamond from his uncle and for my retirement , he had it reset into a ring for me. The owner was amazing to work with.She helped design something that I am comfortable wearing every single day.And it is just stunning. This will still be my go to jewelry store.

I had a stone replaced in my wedding band in October. The same exact stone had fallen out in…read moreFebruary. I went back to see if they would do something to fix the ring. Was told that it's under new management and that's the new owner would not honor anything towards the repair. I understand.... And probably would've gone ahead with the repair, but the lady I had spoken to was incredibly rude about it. She told me that if I had gotten the ring there in the first place it would've been a better quality. The original repair cost me $180 with a diamond stone replacement. I was then quoted $252 to replace it with a CZ stone.

I have been shopping at Barberet Jewelers for many years, purchasing watches and jewelry there as…read morewell as having jewelry repaired and resized. They are also very good at clock repairs and have gone above and beyond with repairing my Seth Thomas antique clocks. They have an honest, straight forward approach to how the business is run and make it a true pleasure to shop there. I highly recommend this family owned business!

David Barbarett is an honest jeweler. I've bought jewelry and have had clocks repaired here with no…read morecomplaints. His prices are very competitive. Nice to work with.

A family jeweler that has become part of our family. From my wife's wedding band to a $100 silver…read moreinfinity necklace, Sterling always has what we need with a knowledgeable and friendly staff. We've marked several family occasions at Sterling and consider them a Wethersfield neighbor.

Sorry to say my last experience with Sterling was less than satisfactory. The quality of the…read morerepairs has gone downhill in the last few years. I left a piece to be repaired and got it back in worse condition than I left it. I had to leave it again to be fixed the right way. When I picked it up the second time, the sales person was condescending and made me feel like it did not understand the nature of the repair, however, I knew exactly what I was talking about. She just did not want to admit that the poor quality repair was their mistake. Sterling has always in the past been known for quality repairs, however, this time they missed the mark and I don't know that I will trust them again.

Fast service replacing watch batteries. Nice people to deal with. Used them for many years.read more

I have bought so much jewelry there from the onyx cuff bracelet and house made onyx ring, to white…read morediamond stud earrings. It's the only place I bring g my broken chains too and they always shine it up nice. They are so kind I can't even tell you how nice they are. They're my 1st stop when looking for jewelry and I'm an eclectic person. They have some very unique sterling rings ect. Highly recommend!

Thank you, Pedro, for helping us throughout this wedding journey. Pedro helped my fiancé create the…read moreengagement ring that was absolutely perfect for me. He is friendly, genuine, attentive, and incredibly honest. My fiancé originally came in just for my engagement ring, but we ended up purchasing my two bands, his wedding band, and all of my wedding jewelries here as well. There are so many beautiful options to choose from, and if we couldn't find something specific, Pedro always found a way to make it happen. We truly love doing business with Pedro and have decided this is the store we'll continue trusting for years to come. Any future gifts--from jewelry to watches--will definitely be purchased here. Highly recommended!

I had a wonderful experience. The staff was very attentive to my requests and I would recommend…read moreMalloves Jewelers to everyone.