AZ Movers - Disgraceful Service, Broken Promises, and Ongoing Stress…read more
Avoid this company at all costs.
What should have been a simple, professional home move turned into one of the most frustrating, expensive, and mishandled experiences we've ever had. AZ Movers failed us at every turn -- from logistics and communication to care and accountability.
Despite providing full inventory details and videos in advance, the van sent was far too small. To make matters worse, the team that arrived had already been working for over 15 hours before reaching us -- fatigued, rushed, and clearly not in a position to manage the job properly.
We weren't consulted about what would be moved versus stored, and initially AZ Movers tried to charge us storage fees for the items they couldn't fit -- a completely unreasonable demand. They later waived the fees, but only after causing considerable stress.
On top of this, we were forced to completely alter our move schedule, arriving in London at 9 AM instead of the agreed 3 PM, which meant driving through the night. No apology. No flexibility. Just more pressure on us to accommodate them.
The situation only worsened from there:
A lamp worth £225 was broken -- no resolution to date.
A table arrived missing legs and fixings -- £499 replacement cost.
A second lamp smashed -- £150-200.
A large plant and pot went missing -- approx. £100.
Additional furniture was damaged.
Final delivery was delayed.
Due to AZ Movers' failure to move everything as agreed, we had to hire a private courier at our own expense (£587) to bring down the remaining items two weeks later. Even then, not all items were handed over -- dashcam footage and photographs confirm that items were missing from what AZ had stored.
We have been more than reasonable. Despite the multiple issues, we agreed to cease any further claims if AZ Movers simply reimbursed us the £225 for the broken lamp. Even with this incredibly fair offer, we are still receiving delayed, evasive emails -- and no payment has been made. We've now informed them that if funds are not transferred by Friday, we will be initiating a Section 75 chargeback through our credit card provider.
AZ Movers advertise professionalism and a stress-free experience. What we received was chaos, carelessness, broken belongings, additional costs, and still no resolution -- weeks later.
Think very carefully before using this company. If we could go back, we would have hired a van and done it ourselves. It would've saved money, stress, and most importantly, our belongings.
