I have brought my daughter to this Pediatric Dentist center and they found that she had cavities. she had been scared of a previous visit since she was only 3 years old. When we arrived there, the administration was rude and unfriendly, the dental hygienist were wonderful and the dentist did their job however the whole culture is not promoting trust with kids. Its about making money, as fast as you can as soon as you can. My daughter was crying and the dentist basically told her to deal with it. She had a cavity and I accept my responsability however, she was sent back with some black product on her tooth and when we called back saying she is stillin pain, they dragged their feet and added more product and finally the cavity has migrated to other teeth that ended us having to give her 8 crowns. When mentioning to the dental place they told us we would be on a list and thats it, no rush no follow-up. My daughter was on advil and tylenol three times a day and yet nothing was done. We went to another location which I will not disclose , they managed to get within a month the meeting and perform the action themselves. Not only this, our new pediatric dentist is also trained in childhood psychology which meant that my kids now feel confident to follow her into her office and let her check their teeth. This is the difference between a culture that promotes trust versus to Dentistry Saint-Charles which promotes quick profit and loss of customers. I will never trust this center with my kids again. read more

I am do sad to write this review as the professionals did a great job on my teeth. I had an emergency toothache and needed to be treated rapidly. I meet this dentist on Sunday (yes, Sunday), and l have an exam, and prepares three other appointments for the repairs of my upper right teeth. Goes to the welcome desk, pay for the visit, get a dental estimate for the work, submit everything to my insurances. Next appointment next Sunday. Second visit, starts the work. No pain whatsoever. Goes really well. Truly happy and satisfied. They submit paperwork to the insurances, all goes through, does not pay anything. Truly happy when leaving. Third visit, dentist decides to do both remaining treatments in one shot. Work is done. No pain. All good. Back at the welcome desk, here is where the trouble starts. Clinic is also about to close. Insurances does not go through. Have to find a way to pay $1300 in one shot. Limit is $1000 per day on my card. No credits on me. Kid behind the plexiglass is obviously annoyed. I am annoyed because this will cause issues on my bill/rent payments. Manage to pay, with the difference the next day. They at least submitted the paperwork. Surprise! When they submitted the paperwork, he checked the box where the insurance company pays directly to the provider. So not only did l pay them for the work, my insurance company (and my employer) paid then too. Now l am out of $1000. This caused a HUGE financial stress on us! Call the clinic and they tell me that they have to receive payment from the insurance company (understandable) before paying me back, and that it can take up to a month's time before they can pay me back! A month?!? I gave proof on my mobile app that YOU will receive the money. Can't you reimburse me now? Two weeks go by and l finally manage to get my money back (they receive the check from the company). This place would have been terrific if they did not screw up the insurance part. The kid who entered the insurance stuff not only check the box " Pay directly to the provider " (and still made me pay by debit, and caused so many problems for me, and looked annoyed as...), but also entered the dental codes wrong, which my insurance company had to adjust and put in the right codes. A proper training of all the staff on insurance submissions would definitely help the place. My trust is broken and l am unsure if l will return there. read more

First visit there went without a problem, staff was very friendly and Dr Khan was patient and walked me through the process. It wasn't fun because its the dentist but the experience makes sure I will definitely go back again for my dental health. read more

The best service I have known. I had braces Invisalign and a Cerec crown. The whole team is very professional, courteous, and explains all treatments carefully. The price very reasonable. Very recommended. read more