I'll start by saying that I've been going to Kuttz Barber College for years. Never once had a bad…read moreexperience there. You are able to book an appointment either with a student or a master barber. Throughout the years, I have done both, and was always impressed and absolutely happy with the results. Well, I decided to grow my hair out a bit, and wanted more of a woman's haircut with layers and texture. When I went to the barbers side and showed them a picture of the haircut I wanted, they did the responsible thing and told me they were not skilled in that type of cut, and that I would be better off going to more of a woman hair stylist. Since I had years of amazing haircuts in the barbers side, I decided to go to the beauty side. What a mistake. I made an appointment, and showed up with the same picture of the style I wanted, I asked to book with an instructor because this haircut was for a job interview and I didn't want to risk it. I was told there are no instructors to book with (red flag #1), but that the students were very skilled and they had a manager overseeing their work to make sure everything was done right. Ok...I asked to be booked with someone who had experience with thick wavy Hispanic hair, which behaves and cuts differently from finer hair. They assured me the person they booked me with would do great. So I showed up to my appointment a few minutes early, and sat on the salon chair. First thing was slapped with was a release form that there were no refunds for the haircuts (red flag #2)...I thought, jeez, what awful client would refuse to pay!? How rude! I showed the haircut picture to my stylist (Rune), and asked if she was sure she could make that kind of haircut. She said yes. So I sat back and relaxed. Her people skills were excellent; sweet, polite, her hands gentle during the hair washing and cutting parts. She kept asking me about the bangs, and I kept telling her "just like the picture" and would show her the picture again. I wasn't wearing my glasses so they wouldn't get in the way during the haircut (left them in my car), so when she asked me how my bangs looked, I couldn't really tell. Then finally she hands me a handheld mirror, and I was appalled! The long side sweep bangs I had shown her in the picture were so short they were literally sticking up from the start of my hairline. I panicked and said "what bangs??! this looks nothing like the picture" and frantically started shoving the hair from the back of my head forward to see if there was anything I could do to mask the atrocity she had made. At this point, the salon turned into a cult with the other students and the manager (not sure if it was, in fact, the manager - it was the only adult looking person in the place), with everyone saying how great it looked on me, and telling my stylist what a great job she was doing! (red flag #3) It felt like a twilight zone episode...was anyone else seeing what I was seeing??? Then she starts blow drying my hair....again, showing me she knows nothing about wavy Hispanic hair...it turns into a poof ball if you blow dry it, I mentioned how I apply curl cream when my hair is still wet to create the curls. That information went in one ear and out the other and she just kept blowing drying. The texture and layers are ALL uneven. My 10 yr old daughter could have done a better job. I paid, bought the curl cream (smelled amazing), gave a small tip and left.
TLDR: Their customer service is excellent. Downside is they lie about their skill level, and the girl who cut my hair should not be allowed to hold scissors. Do not go here if you actually need your hair to look good. The difference is NIGHT and DAY from the salon to the barber side. I wish I had a wig to wear for my job interview. I look like an absolute clown, and some parts are cut so short that there's no fixing it. I'm just going to have to grow it out.
Advice to management: your stylists aren't going to learn anything if they constantly get praise for horrendous cuts. How in the world will they learn with no real feedback, not being given pointers, not being given advice, not being given suggestions, not showing them how to do it, from the manager? You are doing these poor girls a horrible disservice. If you release them into the world like this, they're going to get fired from every job.
My hair was already almost like the picture I showed them...it just needed a tiny bit of tidying up and layering...now I have this shapeless mess that will take months to grow out. I cannot believe how horribly my hair was cut...and I kept showing her the picture of what I wanted. Now my hair is completely shapeless, the waves won't even form with curling cream because it was butchered so badly. Nothing is even, nothing makes sense. 1000000% would NOT recommend.
