We stayed at the Great Blue Heron cabin ,we booked for 4 nights but only stayed 2 nights. This…read morecabin is supposed to be handicap accessible but it is not. My Veteran husband is an above the knee amputee and we also have a non-verbal adult child and I am the sole caregiver to both. I booked on the premise that the cabin was fully handicapped accessible given the description , ramp, lowered counters, accessible shower with bench and grab bars. I also rented a golf cart for the stay to accommodate my husbands disability. First when we arrived , we didn't take the golf cart to our cabin the wheelchair was extremely hard to push through the gravel (parking spot) to even get onto the sidewalk , his wheelchair was sinking into and pushing the rocks, once we made it onto the porch ,my husband opened the door but could not get inside because their wasn't enough space between the counter and the futon so he was suck in the doorway so I had to push the futon up to where the arm was pushed up against the loft latter ,thankfully my son didn't want to sleep in the loft. The lowered countertops wasn't accessible because he could not get his wheelchair under the counters to use the sink or eat at the counter table area and my husband has a custom wheelchair that it's sole purpose is to make it even more accessible like lower armrest and back ,slim design for his 130 lb frame at 5ft 6" tall , I mention his size so anyone reading this know it wasn't his size that made things difficult. A standard wheelchair or someone taller or a bit larger would be impossible to maneuver in this space. The bathroom has a bench with grab bars but has a 3"and a 6" shower threshold, I am assuming 6" but I didn't measure so a conservative 3". 3" to 6" inches on a shower threshold is impossible for most people with physical disabilities but might be ok if the shower was larger where someone could use a walker to get inside. So he was 2 nights un-showered because it was useless for him. The cabin area is mostly gravel. The picnic tables, fire pit ,grill and driveway is completely graveled making the use of his wheelchair, and walker useless to a point. My husband tried to make it anyway even though he struggled tremendously with both assisted device ,the walker was the most risky because a fall for an amputee means more surgeries and loss of life in some situation. My husband is an above knee amputee because of fall. He mostly used the wheelchair outside and just fought with it to minimize the risk of injury. He was forced into his walker indoors because he couldn't use any of the accommodations that Austin lake advertised as handicap accessible. We did get the golf cart and he rarely used it because it was very hard for my husband to maneuver inside the cabin and cabin area and he prioritized spending time with his family and any activities would have worn him out since he had to expend so much energy just at the cabin. Just a further note , we did absolutely no activities that were offered ,we stayed at the cabin and only went out to get my son ice cream or wood daily because my husband could only be left alone for a short time because of the not so accommodating accommodations. Like I said we checked out 2 days early ,I didn't ask for a refund but told the front desk that it was because of it not being accessible which I also said it wasn't her fault. My expectation was to have a conversation about handicap accessibility with someone. Here is the kicker!!! The front desk had to call someone I think she said Marcy ,Marsha or someone similar to that name because the computer wanted to issue a full refund ,I figured that's great I was going to get that conversation I wanted and a refund on my 2 days. The front desk called and walked away so I couldn't hear what was being said and she gets off the phone and says your checked out. I still didn't think much about her walking away out of earshot at the time and just figured someone would call, e-mail or something but instead I got an e-mail saying I checked out. I didn't inform my husband about the front desk situation mosty because my husband is a honorable man and it's never been about money for him , it's always about the people/disabled effected by accommodations that wasn't received and he was dismissed as if he didn't matter. If a simple conversation happened even without a refund on our 2 days ,I would have never wrote this. I will be posting this review on several sites so the handicap community is aware. Thank you