I came on to have an abcess removed at the urgent care. My nurse/emt Selena was very friendly and…read morewelcoming. She had never heard of the condition i have and was so curious and willing to listen. Then the dr came in. I was a little afraid cause he seemed to be moving fast and not caring. Let me tel you though... DR ACOSTA IS THE BEST!!!! Looks can be deceiving. He also looked and thought i was gonna be a bad patient. LOL I WOULD RECOMMEND HIM 15 OUT OF 10... ALL SMILES AND OUT OF PAIN. THANKS EVERYONE!!!

Horribly rude staff in the clinic! Apparently the clinic is helping out Intake today. There is a…read morewoman who was horribly rude and hung up on me! She was unprofessional! She should NOT be answering phones or working with the public in any capacity!!

Background On Visit: Last month my mom was transferred to this hospital from Greater El Monte…read moreCommunity Hospital for a Esophagogastroduodenoscopy (EGD) procedure. She was admitted saturday morning and was discharged in the afternoon on Sunday. Visitation Rights: 2 times. Location/Parking: Located between Venice and Catesby Ln.. Paid parking can be found in their private parking structure, meter parking along Grand/surrounding streets, and/or the place we decided to park near the metro station next to LA Trade Tech which was free on Saturday. It was about 15 to 20 minute walk. Ambiance/Decor: Hospital is alright and relatively clean. They also have a outdoor patio to sit and enjoy some sunshine. Order Of Visitor Operations: 1) Walk in and get a visitor badge. They have face masks on the counter for you. 2) You can visit the gift shop or just take the elevator to where your love one/ones are. Service/Experience: Service was great. The nurses and doctors that were assigned to my mom provide great care and was thorough in explaining of the procedure that was going to be done on the following day. The nurses didn't struggle with operating the aspirator device compared to the other hospitals that she was transferred to before going to Diginity. Long story short, my mom had gastritis and was actually able to go home on the same day she had the EGD. Dignity Health For Thought: Overall, my mom's experience was good and the nurses and doctors were professional and thorough in their explanation of the procedure that was going to be done. Glad she able to go home on the same day.

If you have loved ones, please think carefully before coming here…read more My brother passed away while under this hospital's care, and our family was not properly informed about how critically ill he truly was. For weeks, we were told he was "sick" and that his liver was "not doing well." It was only at the very last moment that we were told he was actually in severe liver failure with kidney and multiple organ issues. We were led to believe he was improving, which is why he was moved to the 9th floor to "recover on his own" with minimal support. If his condition was truly life-threatening, we do not understand why this was done, why he was not monitored more closely, or why our family was not clearly warned. When his condition suddenly worsened, we were only told at the very last minute how serious it was. We were told he could not be transferred, despite the situation being life-threatening. He had been hospitalized since Thanksgiving, yet critical decisions and communication were delayed. My brother passed away last week. What hurts most is not only the loss, but the lack of transparency, urgency, and communication during his care. Families deserve honesty and timely updates -- especially when someone's life is at risk.

My parents are elderly and needed to find a Doctor that was caring, knowledgeable, responsive,…read moreprofessional and compassionate. These are some of traits that people look for in their physician and Dr. Rheem possess it all! My family feels very lucky to have found him and his practice. He genuinely cares about his patients. He took the time to have a meaningful conversation and explains in details about their health without making my parents feel rushed or anxious. His warm personality also permeates throughout his staff. The front desk nurse was very sweet and greeted us right away from the moment we walked in. Dr. Rheem specializes in Geriatric Medicine and received his fellowship at Stanford. He's so humble and overall a great genuine person! If you are looking for a doctor that specializes in elderly patients, look no further, contact Dr. Justin Rheem, you won't be disappointed!

My parents have been seeing Dr Dae Rheem for years for their gastrointestinal needs. They have…read moreMedicare and they were talked into signing their insurance to Clevercare which is new and has limited number of providers on their contract. Somehow he is also their primary care physician. My mother was suffering from excruciating headache for days and went to see Dr Rheem. She explained how she was suffering from the worst headache in her life and so bad it made her throw up. He referred her for an MRI which was over a week later rather than having her go to the ER to check it out. When I learned of what was happening I took my mother to the ER. They found a brain bleed and an aneurysm in her Carotid artery. I could have lost my mother due to this doctor's incompetence.

FIRST, do not plug the address into Google Maps. Instead, plug in the address for the Bank of…read moreAmerica Financial Center (333 S Hope St Los Angeles 90071). This will more accurately lead you to the underground parking lot and prevent you from getting lost. I opted to be healthy and used the stairs from my parking spot and ended up exiting outside in front of the Bank of America Financial Center building. Through the main front door entrance of the building, down one floor via the escalators on the left, and through the double doors marked 'Rotunda' on the left, you will then see a big fountain and waterfall. At this point, you should be able to spot the Kaiser Permanente signs across the courtyard and just need to walk around the fountain to get to your designated suite (130, 145). The doc I chose was in suite 145 with a handful of others. You can either announce your check in with the front desk staff or use the QR code kiosks to check in yourself. You can also get your parking validated ($13 w/ validation). They do have lab services in the suite with a few designated lab chairs for you to wait in after you receive a numbered ticket from the front desk after your appointment. The only downside is that there is no pharmacy nearby and so you'll either have to go to one of the many locations on Sunset Blvd or opt for mail delivery of any RXs (3-5 business days) through the Kaiser app. Overall, the location is quite clean, well kept, and service was pretty good. Still enforcing face masks so be sure to have one handy or just grab one from the front desk. As for exiting, simply head back through the 'Rotunda' entrance around the fountain and then take the escalator down and there is a self-pay ticket machine. Once you're paid up, look for signs indicating your parking level on the RIGHT side and follow that to some escalators in the parking lot. DO NOT just keep going down the escalators in the building for each level as they end up going into business offices and not the parking lot. Hope this info helps to prevent you from getting lost and stressing out.

Worse experience you can't not find the location and have to pay 15 dollars the the doctors are not…read moregreat and someone of the staff is friendly the other ones in the front are not

We arrived an hour prior to our 9:30AM appointment and still was seen by doctor late the front desk…read morereceptionist are not friendly at all and not profesional at all when called in to see the doctor we waited another hour just to see the doctor this is not acceptable on someone having an injury and the facility is not cleans at all customer service from staff as well as the doctor

I Robert Young, went to concentra for employment physical and the person who gave me excellent…read moreservice was Tonya she was amazing very respectful and accommodating service at this facility was timely and all staff members encountered were extremely pleasant

Great service the girl in front is always so kind especially my counselor brenda i recommend this…read moreclinic for your ob care !

This place sucks so bad. I need to get a physical check up for my son since he wanted to do sports…read more I had to wait for one hour in half just for them to tell me that they don't do emergency checks unless you're going to the army. Like what ?!!

I'm 74. Arrived by ambulance on a Friday nite with dizziness & a bit of speach slur. They took me…read morein immediately, put me in a room to the side (not just a curtained area) & hooked to heart, oxygen & respiration monitoring machine. Urine, blood analyisis, given an asprine - suspected stroke. ER busy, like every big city ER. They closed my door so as not to have to endure extremely loud cussing & abusive language of a street person whose life they had just saved when he was revived. A quieter upstairs room was available by 3am. 6 or 7 tests were ordered, including CT & MRI scans. I was not allowed to leave until all tests were completed & evaluated. An overnite stay was mandated, & I was imoved to a private room. Nurse shows you a video upon the TV of hospital rules for the patients. 5 stars because: all the many staff were courteous, professional, knowledgable & personable, food was delicious (all 3 meals), perfect temp & climate controlled. They had all the state of the art equipment necessary for my diagnosis. I was wearing shorts & not long pants, & was allowed to put the smock on over those. During one exam, the technician made a mistake that resulted in a bit of a mess upon my smock, which he replaced. But I was imrpessed that he was man enough to own up & admit it & not try to rationalize/excuse it away. I was given a photocopied pamphlet describing in detail what my symptoms indicated (Transient Ischemic Attack), necessary tests & possible tratments, etc. Dr Te was excelent. With such a large facility & so many demands upon services & equipment by overflowing, unpredictable & cantankerous clients, I felt that the person/people did a remarkable job keeping events scheduled & organized such as to maintain as efficient a "flow" as possible. By Sat eve all tests were completed. Released Sat PM with a free taxi ride (paid by my insurance). TIPS to help you while in hospital: 1) If you're rt handed, let them find a vein in your LEFT elbow pit in which to put their manditory port needle. So much easier for eating, grooming, etc. etc. 2) When someone comes around with an apparatus or to collect you for a needed exam, don't put them off because of an "inconvience" (example to finish lunch or phone conversation/visitation), because it may be quite some time before that machine or techie is available again. If the Dr. ordered it & you missed it, you may need a longer stay. 3) I maintained cheerfulness, respect & apprciation even in the midst of sometimes painful & restricting circumstances. In my mind, all these people are heros & are doing the best they can. Don't wear out your welcome with constant complaints & negative talk. 4) Follow hospital rules. The bed is alarmed. Ever have another patient unexpectedly wander into your room? I don't want it. Also, no hospital wan'ts additional injury to patients due to a fall. 5) If you use a cell phone, always carry with you a charge cord.

WORST HOSPITAL EXPERIENCE I HAVE EVER HAD…read more I recently underwent eardrum surgery with one of the top surgeons in Los Angeles who, unfortunately, performs surgeries at the surgery center connected to this hospital. Due to a reaction to the anesthesia, I unexpectedly needed to stay overnight following the procedure. What should have been a quiet recovery experience was anything but. Throughout the evening, a patient in the room next to me was repeatedly screaming due to what appeared to be severe distress, and a patient across the hall was loudly making threatening statements toward staff, saying she was going to kill them. As someone recovering from surgery, exhausted and vulnerable, the environment felt incredibly stressful and unsettling. Every time I needed to use the restroom I had to call for assistance. If I attempted to get up independently due to them taking too long, an alarm would sound continuously until staff arrived. Combined with the overall environment, this made an already difficult recovery feel overwhelming. When I asked staff whether there was a quieter recovery area available for post-surgical patients, I was told that patients are assigned based on room availability. Due to there being a known park across the street filled with drug addicts, this is where they come for drug overdoses is what was explained. I fully understand that hospitals care for all types of patients and emergencies, and I have tremendous respect for healthcare workers. Following surgery, patients need rest, a sense of safety, and the ability to recover in peace. Had I known what the overnight environment would be like, I honestly would have preferred recovering at home. Very terrifying experience.

Honestly no one speaks well English , I've waited on the phone 30 mins to talk to someone who…read morespeaks and understands English. I was in the Dr office no assistant nurse when I was asked to removed my shirt it's so unprofessional . I feel terrible for all the elderly with this Dr I just know they gon die soon

Leaving this for my mother. She unfortunately was assigned…read moreto this clinic with her insurance. She saw Victor torres at the Vermont location. My mom has been suffering from headaches and went to the hospital for possible stroke. She followed up with PCP. N this man was the worse he told my mom she had nothing wrong n that the reason her heaches were because she didnt wear her glasses. And that she should get over the grief from loosing my father in October Because everyone needs to die!!!! Its horrible that they hire these kind of people if you do not know how to treat your patients dont work there!!!

Clinic has a new policy that if you have an active plan they will not accept you as a cash patient…read more Front desk is not aware of the clinics policy's and does not communicate with patients with correct information.

I would NEVER come to this clinic. NEVER. What's the point of having a scheduled appointment if…read moreit's going to take almost 3 hours to see a doctor for what a 10 minute consult. Horrible customer service and care. Also, the surrounding place is not the best and safest; however, inside of the clinic is clean (one pro).

I had my appointment on the last day of the year, and honestly, the experience was wonderful…read more Everyone was kind, welcoming, and professional. My doctor, Dr. Chris Chang, is truly amazing. She is incredibly patient, knowledgeable, thoughtful, and genuinely caring. She took the time to explain every medical term I wasn't familiar with in a way that was easy to understand. What really stood out to me is that she didn't rush at all, no feeling of being pushed out the door like with so many other doctors. She took her time, thought carefully, and focused on giving the best possible answers and solutions. Easily the best doctor I've had so far. Very polite, positive, and reassuring. You can tell she truly cares about her patients. The entire team works really well together. The lab staff was super friendly, and the nurse who took my blood was great, I didn't even have a bruise afterward; it was like nothing happened. She really made the experience comfortable and stress-free. The clinic itself is very clean, and I felt comfortable the entire time. Reception staff, at least in Suite 100, were polite and helpful as well, also very efficient. The only downside is that it can be hard to reach them by phone, calls most of the time go unanswered, which makes scheduling extremely challenging. That's definitely an area for improvement. Other than that, I'm extremely happy with my experience. I truly feel like my doctor and the team care and want to provide the best possible care.

I actually really love this doctor's office. At first, it felt like just another Medi-Cal clinic,…read morebut after having an honest and firm conversation with the staff, we reached a mutual understanding and things have improved a lot. I absolutely love Dr. S--he truly cares about his patients and takes the time to listen and support them. My acupuncture provider is also kind, but I feel like the quality of care could be better simply because there is only one acupuncturist handling a large number of patients. I really hope they can expand this service in the future. The office has been trying to adjust their scheduling to be more inclusive, but with more patients added, the availability has gone back to being about three months out. I really need this treatment, so having such long wait times is difficult. They sometimes host community events, which I appreciate, but they tend to focus mainly on mothers. I wish they would also offer events and resources for transition-age youth and the wider community. Overall, I do like this office and especially the providers, but I hope they continue improving their scheduling and expanding their services so everyone can get the care they need. special shout out to the front desk that food is so nice and caring.!