They could get my solar bill correct for a change have solar panels & city of Alexandria has yet to…read moreget my bill correct. So behind in the times

The city of Alexandria LA should be very ashamed of the customer service for the Utility…read moredepartment. They never answer the phone and talk with customers very rude no wonder no one wants to live in this city. The Mayor really needs to do something If they want to see the city grow they have a LOT of work to do starting with professionalism

This company Xylem Tree Service, contractors for Entergy, trims trees in my area of Springhill, LA…read more They showed up unannounced, with no notice whatsoever, and parked in my driveway, completely blocking it. They started hacking at my 80-year-old live oaks, cutting limbs beyond the 15-foot easements and butchering the trees. Then they left, leaving the limbs everywhere, after I asked why they were cutting past the 15 feet. That was last week. They showed back up this week, apparently to finish cutting for firewood. Once again, they completely blocked the driveway. Then they had to move to claim their next victims. They drove in my yard, rutting it up, driving over the waterline, and over the fairly new field lines for the septic system. When I confronted them about it, they packed up and left, still leaving all the limbs. They should have been in the road, not my front yard. I don't care what permits or equipment you need to do the job, but you shouldn't be tearing up people's property. 10 out of 10, I do not recommend, UNLESS YOU NEED FIREWOOD!

You have to wonder how a company with consistent 1* ratings could even stay in business, but then…read morethis is a utility company and it's in Louisiana. So there's two answers why it's still in business. These guys are the ultimate snake oil salesmen, just ask anyone. Lousy with getting service back on after storms, handling billing discrepancies that they never want to solve, and many more problems. Don't know if adding another 1* review will finally get them replaced by another business with a new set of execs, but let's see what happens to improve the lives of Baton Rougeans.

Live in the West Broussard Rd. area of Lafayette. Power goes out about once a week sometimes for a…read morefew minutes or a couple hours. Very irritating. Looking at purchasing a Stand by generator. There prices are not any better. Cannot pick your electric company which is the problem, they get away with it. Have nothing against the linemen, they just do their job. The monopoly at the top are the problem.Cmon Louisiana senators start regulating these clowns that take advantage of your citizens.

If Slemco didn't have a monopoly in my area, I would swiftly change providers. I've never…read moreexperienced such poor customer service from any business, but I guess that's easy to get away with when you own the market. I called to report a power outage...not only do they close before 5 on the weekdays, but they're not open at all on the weekends. Their automated system asks you to press #1 if you have an outage or an emergency then hangs up on you after you press the button! I welcome alternative energy sources and I look forward to the day when money hungry businesses like SLEMCO are pushed out of the picture. Your days are numbered SLEMCO

By far the worst customer service I've ever encountered…read more Took me 2 YEARS to get a hold of a person and even then they only did AFTER my gas was disconnected for a bill I didn't get in the mail. All I wanted was to set up auto pay but they would not let me talk to a person to get it worked out.

Absolutely ridiculous. Had a service appointment and they cancelled appointment saying that they…read morecalled me twice and I didn't answer. THEY NEVER CALLED ME! Not to mention this includes a $35 service fee that I had to pay twice because the first appointment was cancelled. I spoke with a supervisor and she literally said "do you want gas or not....this is the way it is" I also asked for proof that the tech called, they refused saying they go off their word only. This is completely unacceptable. 3 OF MY COWORKERS SAID THE SAME THING HAPPENED TO THEM. Unfortunately they are our only option for gas in my city, so I just have to deal with it. Guys, do better. This is horrible business.

This company should have know in advance about the possible wind and rain caused by the TD..And it…read moreshould have had crews on standby around the affected area of the TD so that there could be a quick response to repair outages..Of course, this type of planning would make Entergy responsive to its customers..What an inept and irresponsible electric company! WE NEED COMPETITION FOR ELECTRIC SERVICES IMMEDIATELY!!!

I have been meaning to write a review and should have done it sooner. My rent although not high is…read moreseventy percent of my income and I'm disabled and a senior so life is not without its challenges. This amazing company routinely works with me to get my bill payed and I find their rates very reasonable. In a day where customer service and excellence is not always the goal I find them to be the exception.