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    Services - Clearbrook Electric

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    Laney's

    Laney's

    (2 reviews)

    My sewage pump to my drain field stopped working and sewage was coming up drain. I had my son, his…read morefamily including father in law on the way up from the cities and its now Friday 5pm. My wife called a local out fit and left message I called Laneys and was on the phone for quite a while with them ruling out that the line to drain field could be frozen then he helped me by pass the electricity to the switch and the pumped but only shut off by pulling the plug, so I could use 30 gallons and repeat. Next morning Laneys had a guy out before the other plumber even called back. He pointed out the cover over pump also badly needed to be replaced fixed my switch in a couple days replaced and sealed cover. I wanted to write this because I read the other review and I thanked again the Laney people at the home show.

    (This happened last summer) I have a lake home that needed a new well pump. So I made a call to…read moreLaney's so they could come out and install it. I had already bought my own but when the guy got there he said that it was too small. He told me he could install it but he would have to run to the hardware store to get the pump but was nice enough to tell me that I could buy it myself for half as much as Laney's charges. Having SOME knowledge of plumbing I decided I would go buy the pump, all the fittings, and do it myself. Because it was all copper before I decided to do copper again. I cut the pipe to proper lengths and put everything together. When I put the copper together I used this solder-less glue I found at the hardware store. After I primed the pump I turned it on and it pushed out the water that was used to prime and then no more water. Which meant it was a problem between the well and the pump. I removed everything that I had installed from the pump to the well. Then I called Laney's thinking they could solder the copper fittings and that would be that. The guy came out and pointed out that an end cap wasn't shut(dumb me) so I told him to fix it up and thought that would be that(maybe an hour of work) As he worked I was painting my cabin. He came to me once telling me he needed to go to the hardware store. I lost all track of time while I was painting and finally he comes back to show me what he's done. Turns out he removed all the copper(even the line to the house which was FINE) and replaced it with poly. When he explained it to me he said he went to poly because it was cheaper. When I received the bill I realized a few things 1. while poly is cheaper than copper it isn't when you've already purchased and cut a ten foot stick you purchased at the hardware store(not to mention the fittings) 2. They were charging more three hours of labor for a job that took me an hour so I wanted an expansion of time since I knew he ran to the hardware store. They told me that they had GPS on their vehicles but it malfunctioned. Now since the plumber had been there before I feel that if they need to run to the hardware store that's on their time not mine. I filed a complaint with Better Business Bureau. Laney's then contacted me to say they would take off two hours of labor and agreed that the plumber should have let me know he was switching to poly. Then the BBB called saying Laney's is denying any wrongdoing, but have agreed to the payment of labor and that Laney's and I have agreed to no longer do business. Won't be calling them again.

    Dick's Plumbing & Heating

    Dick's Plumbing & Heating

    (5 reviews)

    We ended up working with Dick's on a multiple house plumbing issue. There were a few snags with…read moregetting access to the pipes, which caused the need to add more equipment than originally thought. The guys were able to get these issues resolved and completed the work in a very timely manner. The plumbers were very respectful and kept us informed in with everything that was needed. I was given an original quote for the work prior to all the uncovered issues needing to be resolved, which caused a requote for work which they were upfront about. They quoted high not knowing if they were going to have to rent equipment. After the work was completed, I was told they would requote again as the quote wasn't going to be nearly as high. I paid them in full the original quote prior to any work. I then waited for the final quote after work was done. I waited almost a month post work for the requote, keep in mind all communication was by email. I finally received the by mail after almost a month with a 1% late fee, not much considering the 5k bill that I ended up with, which already 3k had been paid immediately. I called them the day the bill came in the mail and one of the guys answered. I talked with him and told him that I had been waiting for this for a while now to take care of it. He understood my frustration with the late fee and assured me that it would be taken off which was very nice. I want to be clear that I had no issues with service provided by the plumbers, diggers, or survey people. My issue really lies with the billing. When I called to pay, I was told that they had emailed me the new quote. I informed her that I hadn't received an email from them since May 6th. I was dismissed and told "whatever". I don't feel that is the kind of attitude you should have with a costumer who not only paid 3k upfront which was the full original quote but has also been waiting to pay the requote since, which I paid in full today.

    Requested HVAC through Dick's to replace a thermostat. 2 younger men came out and replaced the…read morethermostat with a brand I've never seen. Brand was called Pro and it hasn't been working. AC hasn't come on and it kicks the heat on instead of AC. House has been hot and when I requested that Dick's come back out to help figure it out, they set up a time and never showed. In my opinion they peddled cheaply made crap and don't care about professionalism.

    Clearbrook Electric - hvac - Updated July 2026

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