Cleaning MDs is the worst cleaning company I have ever used in my life. 3 team members arrived and cleaned my house over the course of 3 hours. My kids and I stayed in the basement in an effort to stay out of the team's way. Once done, Stephanie, the team supervisor, announced that the house was clean. When I went upstairs to review their work, Stephanie was waiting by the front door awaiting payment and the remaining the team members were already packed up and sitting in the company car. So I quickly walked through the first floor of the house to give it a hurried look. In the meantime Stephanie called her boss, Jim, so that I can provide my credit card over the phone for payment. Stephanie informed me that I would be charged $210.
Once the cleaners left, I thoroughly inspected the house. The 1st floor and basement was decent. The 2nd floor, however, was a complete rush job. They left behind dirty mirrors and dirty shower floors; the ceiling fans were not dusted; one of the bedrooms was not touched at all - the trash can was full and the bedroom floor was not swept or mopped. The cherry on top was my master bathroom vanity mirror was broken.
Upon this discovery, my husband immediately contacted Jim who ensured us that he would look into the matter and call us the following day with a resolution. A few minutes later Stephanie texts my husband to say that the mirror was already broken when she arrived at the house.
While the team was at my house cleaning, Stephanie found empty bottles at my bar and came down to the basement to ask me if it was ok to discard the empty bottles. Stephanie also came down to the basement to tell me that she found a few pieces of jewelry in my kids' bedroom. If the mirror was already broken, why didn't she mention it like she did the other 2 times?
So Stephanie and I went back and forth on text a few times. Jim, on the other hand never called us back the following day. We called him again several times and followed up with texts requesting a call back to no avail.
Cleaning MDs are irresponsible, unreliable and unprofessional. They provided piss poor customer service experience.
Thankfully we paid them with a credit card because I was able to dispute the charge and have my account credited.
DO NOT USE MEDICAL MDS TO CLEAN YOUR HOUSE. IF YOU DO DECIDE TO USE THEM, BE SURE TO USE A CREDIT CARD AS THE METHOD OF PAYMENT SO THAT YOU CAN DISPUTE THE CHARGE. read more