First off, I truely believe it takes a BIG person to apologize. Not everyone can do it, and most…read morepeople never do. Ben sent me a genuine apology shortly after my last review. Everyone has bad days, I get it. So, I took Ben up on his offer at another chance, and I am so glad I did! Although they normally do not work on Sundays, Ben came over to do an estimate. With 2 dogs and 2 boys, my carpet is horrendous! As promised, the carpet looks brand spanking new! Although I was not home during the cleaning, I was told he took his time and went over and over the carpet like a perfectionist. I'd be happy to use him again. Just goes to show, sometimes some peeps do deserve that second chance. =)

We hired Ben two days ago. He was super friendly, meticulous, thorough, THOUGHTFUL, generous in…read moreattitude, and just generally easy to work with. I've had a weird experience in the past with a carpet cleaner who enthusiastically offered his conspiracy theories while working. I have a new appreciation for bringing people into my home. I felt like the carpets were in good hands. I would highly recommend Ben as he has 30 years of experience and totally worth what he charges (I personally think he should increase his prices). I also appreciate his detailed work with adding make-shift furniture risers so the carpets were able to dry faster. Love this guy.

First time customer turned future customer! Ricardo did an amazing job cleaning my carpets. Years…read moreof gross build up and stains and now both of my carpets look brand new! Thank you!

Ricardo and his team just completed an 80% renovation of one of 3 bedroom duplex units (new…read morecarpets, tile work, paint, fans, doors, electrical outlets, bathroom vanities, window blinds, light fixtues and epoxy-coated shower and bath tub. It was the first time I ever worked with him. I took a gamble with him because I thought he was primarily a "cleaning company" rather than a "general contractor" type. It turns out my bet paid off because he did a great job. He delivered on all his commitments in a very pleasant, timely and professional way. Ricardo was easy to communicate with and trustworthy. I trusted him completely and never felt he was ever trying to take advantage of me. He was forthright in telling me what he could do well, and what wouldn't work. He kept me abreast of his progress on the job and set my expectations accordingly. He is committed to quality work and making the customer satisfied. I've been a landlord for almost 30 years. I've discovered my new "go to" guy, and would definitely call upon Ricardo for future apartment turnovers and renovations. He earned my respect along with my future business.

Make sure you do your research and feel comfortable when hiring these guys…read more After proving them measurements of the room, they quoted me 3 room price at $89. Once they sent one of their technicans, we soon realized what a mistake we had made. The technician brought antiquated equipment and had a really bad attitude, to the point where he made my sister feel bad about how dirty her carpet was. As s result, he quoted us a different price. My sister who had been at the house waiting did not know any better so we paid it. He left the carpet still dirty and drenched and indicated it would lighten up once it would dry after 8 hours. As it turns out, my sister had a bissell machine, so she curiously pulled it out and it sucked out black dirty water (pics attached below). We reached back out to them and demanded a refund. Instead, after apologizing, they committed to sending someone else out with a heavy duty equipment van. They came the next day and delivered a much better service with a much better attitude, which is what we expected to begin with. I reached back out to called the $40 I was overcharged and have still not heard back after 2 days.

No show. No response. FROM THE OWNER. Even after verifying and, after missing the initial 9am start…read moretime, pushing it back until noon. We booked this a month in advance and had moved furniture in preparation. All for nothing! I absolutely would not recommend this service. We wanted to give it a shot regardless of some negative reviews, but we were proved to be naive. Trust the negative reviews for Steam Masters.

My apartment is spotless, clean, and organized! A deep clean is exactly what I needed to start the…read moreNew Year. Paul is responsive and does a phenomenal job running his business. His team is friendly, efficient, and they did a great job in the kitchen, bathroom, and bedrooms. Overall, I am very happy with the services provided!

Well. I've been using them for like a year and a half now,…read moreand they are always pretty good. We have a large and messy house with some unusual accommodations and they have always happily rolled with them. Lately I've noticed the cleans have been slipping a little but didn't say anything. Stuff left uncleaned, parts missed. A couple months ago they broke my handmade, handpainted pottery kitchen butter bell (i'm an artist so this was kind of personal). I was miffed because it was broken but nobody said anything, management never contacted me, it was just thrown in the trash outside. I allowed myself to believe maybe there was a miscommunication. I told Paul about it and he apologized. I was very sad but I understand accidents happen, so I let it go gently and painstakingly made myself another butter bell. Today they broke that too, along with a handpainted salt shaker from a close friend. I don't know how they managed to break both pieces since they weren't even in the same area. I'm heartbroken and furious. Paul has offered to try and make it right but honestly like.... To keep breaking the same dang object. I don't understand and it seems like a sign that someone isn't respecting my property. Also like, they requested recently that I purchase cleaning rags and microfiber rags for the team to use and I happily did so, but they never actually used them throughout the last several cleans, despite me communicating to management multiple times where they were (placed in a very obvious spot for ease of use). So I'm annoyed about that as well, feeling like I made that purchase for no reason.

I was looking for carpet cleaning services and someone had referred me to Heriberto. I had messaged…read morehim for a quote. I had also reached out to other vendors for a quote and this was the cheapest so we decided to go with him. Pros: Eric (Heriberto's son) came at the scheduled time and set up for cleaning. He paid more attention to high traffic areas for cleaning and was quick and meticulous. -We had a large area rug and some small rugs that we were able to negotiate a price for cleaning. - The carpets dried within a couple of hours and there was no major chemical smells to deal with. Cons: When I had talked to Heriberto, he had said they will not move furniture in the room even if they are small side tables or chairs. we were not expecting any one to move large furniture. The other cleaning companies did mention they can move small furniture around. We had to move most of the things from the room before the cleaning. Eric did help move small boxes or chair around. I am not sure how much of a difference this carpet cleaning made vs some other cleaning services and our carpets were not super dirty but they do look relatively cleaner and fresh than before. Overall for the price and time, it was a job well done.

I have been using carpet cleaning service from Yesenia for last 2 years. They are great at service…read moreand very friendly. Last cleaning was done by Heriberto and he did a fabulous job of cleaning both carpet and hardwood floor...my rented home looked completely new. The whole team is so friendly and supportive that I take their service regularly and it's cheap also. Highly recommend their service.

I desperately needed someone to clean the carpets prior to moving into a new space, and I was lucky…read moreenough to know someone who already utilized InstaCleaner's services! They did an amazing job cleaning out god knows what the previous tenant did to the poor carpet. While at it, they helped me carry and disassemble an old bed frame from the top floor and separated the pieces and it's bajillion screws. I feel safer living and stepping foot into my new room thanks to InstaCleaners!! Since the previous tenant destroyed almost everything she touched, I am definitely passing InstaCleaner's services along to the homeowner because I might need them to turn the kitchen inside out and disinfect it before I can cook in it.

InstaCleaners was quick to respond through their advertising on Thumbtack. The owner, Franz, came…read moreout on the day scheduled and was able to give me a quote before he left. We had to quickly have a deep cleaning done in a brand new office space as we had relocated during the COVID quarantine restrictions. We wanted the returning staff to feel good returning to the workplace in a new, clean and sanitized workplace. The crew was sure to go over the more detailed issues I had shown Franz during our initial walk through. They properly used regulation sanitizing products to wipe down all surfaces. I would recommend InstaCleaners anytime for residential or commercial projects. Very professional and pleasant to communicate with, detailed oriented, and were true to honor the oral quote given.

I am very happy with this cleaning company. I called Perez and he came to my one bedroom to…read moreestimate the cleaning price. He gave me a very affordable price and decided to go with him. He was very professional and friendly. He immediately knew what it takes and what it needs to be cleaned for a move out. I didn't even need to tell him where and what places to look for. That gave me a confidence to chose him. The ladies that were cleaning were very nice and humbled. They cleaned the place for a long time and when I came back to see it it was like brand new. I highly recommend this company. They are very reliable!!!1

Ari is a flake! She was very late for the fist appointment to give an estimate then never showed up…read morefor our first housecleaning appointment! I texted her and she didn't respond so then I called her and as soon as she heard my voice she hung up! I tried again and no answer! I don't understand why she couldn't just tell me that she couldn't make it instead of flaking like that. Poor customer service! very unprofessional!!! Don't waste your time!

Ari's cleaning service did an amazing job removing years of grime and grease from my father's…read moreapartment. The kitchen and bathroom looked spectacular afterwards. Thanks Ari! I will definitely call on you again.