Avoid this cleaning company at all costs- do not be sucked in by their cheap prices or promises/ guarantees on their website- they do not keep their word
Had a weekly 2 hour clean for three weeks before changing to another company. On the first clean, the cleaner had two hours to clean my small modern one bedroom flat, but the standard of cleaning was very poor. The cleaning was very rushed- my kitchen floor still had dust and coffee stains on it, the table had sticky stains on it- all signalling neither had been cleaned. The window sills were dusty, the kitchen sink had not been cleaned,and I could go on. The amount of cleaning that was done in "2 hours " I regularly manage in 30 minutes i.e. just some of thee surfaces wiped and hoovered. Not even the settee was dusted or the kitchen floor mopped. The cleaning was so bad I then had to spend another hour that evening cleaning the glaringly obvious bits that she had missed. I gave her advice on the things she missed, and put it down as a potential one off.
The second clean, the cleaner did not clean the bath/shower, did not hoover the bedroom floor, did not clean about a quarter of the bathroom floor, did not brush the kitchen floor before mopping it (so all the dirt was simply stuck on harder) and left the front door to my flat open!
When I brought this to the attention of Julian, who runs the cleaners' schedule or is the manager or owner or something, and requested a refund or a second clean, as well as a different cleaner. I requested a second clean or a refund as they state on their website if you are not satisfied with the clean, that is what they do. However, he assigned a different cleaner, but ignored all my attempts at getting in touch for a refund or a second clean. After 4 days of waiting and trying, I cleaned the bits left out by the cleaner myself.
The third week? The cleaner did not turn up. That was the last straw. read more
