1. Clean Carpet Solutions

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Norman, OK

Clean Carpet Solutions

5.0 (1 review)
Open • 8:00 am - 8:00 pm

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Response time

2 hours

Response rate

100%

Services - Clean Carpet Solutions

Grout cleaning

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30 days ago

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Clean and Dry Carpet Cleaning - Doing what we LOVE!

Clean and Dry Carpet Cleaning

(16 reviews)

We LOVED their service! Convenient online booking, the owner Stacy was a super nice and very…read morepunctual (ie our doorbell rang at exactly 10:00AM), and most importantly our carpets were PERFECT afterwards. I will definitely be saving this number in my phone for future use. Stacy, thanks for the amazing service!

We are new to the area and wanted to have our carpets cleaned prior to completely unpacking all of…read moreour belongings. We called around to a few places and we chose clean and dry because they had great reviews, we wanted to support a local business, and they offered a military discount. Even with the discount, they were a little more than some of their competitors, but based on everything else we decided to give them a chance. I called and got a quote from Kathy (who is extremely nice and helpful). When I called back to schedule, there was some confusion on the original quote not including a hallway we had discussed so she said she would include the hallway at no cost. The owner, Stacy, showed up to our home, and as we were doing the walkthrough I mentioned the hallway and confusion. He said that he heard the phone calls, agreed they were confusing, and said it's normally 30 for the hallway but he would do it for free if we wanted him to. I agreed since that was what we were quoted, and he said, "You know what, I don't want to do any of it." When I asked what he meant, he said he doesn't work for free and said he was leaving. I was confused since he offered to do it for free, but he walked out. I don't know if he was in a bad mood already, but that is terrible customer service and he was extremely rude to my wife and I. There were so many other ways to handle the situation. My wife and I had moved all of our stuff out of the rooms and had our kids sleep downstairs so he would have plenty of room to work and since we wouldn't be able to access the rooms until they dried. Had he tried to talk to me about it we probably could have up with a solution, but he refused to do anything at that point. I called Kathy back and she said she would try to figure out what was going on, but I never heard anything back. I would recommend finding someone else to clean your carpets.

Clean Carpet Solutions - carpet_cleaning - Updated October 2026

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