I paided $500 for a residential deep clean that included walls, baseboards, switch plates, vacuuming, mopping and dusting. When I returned home I had to completely re-clean and notified the owner at once. She admitted that it was below her standards and would resolve the issue.
She refused to give a decent refund, only offered $100 and a discount on future clean.
I don't plan to use her services again and asked for a full refund because in her invoice it states 24-hour satisfaction guarantee. I was told that she doesn't give refunds and asked me to wait until the end of May for a re-clean. I will be moving forward with a civil suit. read more