My review on Google review seemed to magically disappear the first time. So, I'm sharing here:…read moreUnprofessional, dishonest, misleading, and a bit sketchy all in my opinion. Thankfully, I documented everything from my first call to inquire about their services until the end of my experience with Carefree Limousine up until this exact moment. As confirmed to me by Peter, this is a husband-and-wife business: Jayne seems to answer the phones and Peter drives. BUT, I couldn't in good conscious not say anything.
This is my experience:
On Sept 4, 2025 at 4:42pm EST, I called Carefree Limousine. Jayne quoted me $150 per hour, plus an extra hour ($150) for travel from North Jersey. We needed 6 hours, so the total was $1,050. She asked for a $150 non-refundable deposit and promised an invoice/confirmation. At 5:04pm EST, after confirming with the Mother of the Bride (MOB), I called back and confirmed for 18 passengers (up from 16). Jayne said that was fine. I sent the deposit and received an emailed invoice at 5:49pm EST confirming:
6-hour party bus rental: $900 balance due at pickup
$150 "one extra hour positioning fee"
Cancellation policy: deposit non-refundable; all cancellations within 24 hrs non-refundable; changes must be 2 weeks in advance.
On Sept 12 (day before pickup, 4:45pmEST) Jayne called to confirm. We were still at 18 people.
On Sept 13 by 3pm EST, Peter arrived with the 20-passenger bus. MOB mentioned two extra guests would be able to make it (bringing us to 20). Peter said it was fine--just no more than 20, since that's the limit. He had me sign two documents:
1. A verbal acknowledgment of total cost and deposit paid.
2. A form outlining extra fees (e.g., $200 vomiting fee).
I asked three times if I'd get a copy by email and was ignored, so I photographed the documents with Peter's acknowledgment. At NO POINT was any "extra passenger" fee mentioned.
At our second stop (around 6:20pmEST), Peter pulled me aside and said we'd be charged $60 each for the 2 extra people. I was confused since we'd been quoted HOURLY, not per person, and the bus capacity was 20 people. He told me to call and ask Jayne. When I did, in hopes to clear things up, she, in my opinion, immediately became defensive, cut me off repeatedly, threatened "those two people can Uber home," and hung up on me.
I was sober at the time (choosing not to drink to ensure everything went smoothly), and this felt like they purposely waited until the ride was underway to spring hidden charges--hoping guests would be intoxicated and compliant. MOB overheard and called Jayne herself from my phone to resolve things. It seems Jayne treated her the same way--talking over her, and interrupting, MOB only called because she wanted to ensure we would have a guaranteed ride home. (we were 1hr+ from home) Ultimately, the MOB paid the additional $120
To be clear:
If they had been upfront about charging for additional passengers, that would've been one thing.
The issue is the lack of transparency and the unprofessional, hostile way it was handled.
We paid what they demanded, but I felt taken advantage of. Based on this experience, I would NEVER use Carefree Limousine again and cannot recommend them. This review is so others are FULLY aware of what to expect.
