End of the Roll Kingston store sells garbage; they are a bunch of liars. Don't believe anything…read morethey told you. We bought 69 boxes of hardwood floor planks from End of the Roll Kingston store. They had some sample pieces on display. We noticed some of the displayed planks were short, and some of the pieces had knotty holes. We concerned about the short length, so we asked the salesman (I believe his name is Ali, but I could got his name wrong) specifically if the planks were short pieces. Ali said: "That's impossible! There are long pieces and short pieces, they are random. If they were short pieces, that's garbage. Garbage belongs to garbage can. We don't sell garbage!" We pointed out the pieces with knotty hole, and asked Ali how much percentage of the planks with this kind of problem. He said: "Not more than 20%." So we bought 20% more than we need. However, when we shipped the 69 boxes home and opened the first box, we were shocked, almost all planks are very short, and there are a lot of damaged pieces. We thought that box might be an exception, so we opened 6 boxes more; unfortunately they are the same as the first box! We examined the planks piece by piece in the 7 boxes (10% of the planks we purchased), and measured/counted the planks, here is the result: 97% of the pieces are less than 1 foot long (from 8" to 11"); 52% of the planks are damaged - either with big open knotty holes (1" hole or large), or worm-eaten wood, or cracked. Obviously the salesman Ali lied to us. The planks are all garbage! The planks cannot be used. We documented everything in detail. Then we went to store, showed them the document and a couple of damaged planks, and asked for a refund. There were Ali and another salesmen in store, they promptly refused our reasonable request. We demanded to talk with the owner, or have the owner's phone # or email so we could contact the owner directly. Ali pointed to the other salesman standing by him, said: "He is the owner." It turned out that salesman is just an employee, not owner. Ali lied again. They refused our request, said they would report this issue to the head office and call us back. We waited for 8 days, they didn't call us. We went to the store the second time. Ali was in the store, he said: "I haven't heard back from the head office." We asked when he would have the response back from the head office. Ali said: "I don't know." Obviously Ali was lying, he had no intention to solve the issue, so we requested to talk with the owner the second time, and asked for the owner's phone # and email. Ali said: "The owner is not here, I will not give you the owner's contact. You just talk to the store, not talk to the owner." We and Ali had an argument. At that moment a mid-aged female walked out from the back office and joined the conversation. She said she was the owner. So, Ali lied to us again. The owner admitted that the hardwood planks were junks, but she refused to refund our money. The owner is very rule and she said the product was sold as is. However, they lied to us about their product to seduce us to purchase it. This was cheating customers. We are entitled to get our money back. We spent $5000, got a truck load of garbage! We found out later from Google, there are other customers complaining about End of the Roll's lies. Looks like this kind of cheating is the store's common practice, and this kind of behavior should be stopped.

The owner Deborah is extremely friendly, helpful and knowledgeable. I have an issue with a vinyl…read morefloor that I purchased at Lowe's and instead of trying to make a sale, She gave me some very welcomed, knowledgeable advice on how to possibly get compensated. I really appreciate the honesty and her going out of her way to be helpful! The world needs more ppl like Deborah!

The workmanship and attention to detail in the remodel of our home was exceptional.The crew was…read moreprofessional, respected the home, and kept the work area clean daily. Communication was excellent; updates were provided, and any questions or concerns were addressed quickly. I would highly recommend Grace Jane Contracting for any home remodeling projects!

Beautiful work was done however, after the fact impossible to get in touch with regarding a repair…read morethat needed correcting. Had hoped to have him back for future project but they are too unreliable.