This is the best library ever! There is a store you can go in buy books plus books sales and the…read morestaff are so sweet and friendly and helpful and amazing it is clean and organized and incredible place if you want some peace and quiet! I been coming here for years it is my favorite in the world! I love the staff so much they all deserve raises!! Plus so passionate and patient and lovely I hope this library comes to Virginia we need one of these! It is especially unique and special and very beautiful and great for all ages so magical! It is the best place ever!! I am obsessed with this place my favorite place in the world! Thank you for all your hard work and devotion to the community and others u appreciate you so much thank you for everything you all are heroes! Happy summer everyone! From Lauren

The staff here seemed a little more mature than at some other branches, and everyone I interacted…read morewith was friendly and welcoming. They have dedicated areas for kids, teens, a quiet room, public computers with internet access, and a hallway filled with discounted books. It also looks like they offer plenty of activities and programs for all ages, which is great to see. My favorite feature, though, was the drive-up book return. I know it might sound like a small thing, but on those days when you're feeling overstimulated and just want to return your books without getting out of the car, it's absolutely perfect. Whoever came up with that idea deserves some credit because it's honestly genius.

What an incredible first experience at the Bartram Trail Branch! My family and I recently moved to…read moreFlorida, and from the moment we walked through the doors, every single person we interacted with was kind, welcoming, and genuinely eager to help. They didn't just answer our questions, they went out of their way to make sure we had everything we needed. A very special shoutout to Alex. I always get a little nervous telling people we're new to Florida because everything is unfamiliar, but Alex made us feel right at home. She was unbelievably patient, warm, and just an all-around amazing person. You can tell she truly loves helping people, and that kind of service is rare. If there were a way to write a letter to her manager, the library board, or even the Chamber of Commerce recognizing how wonderful she is, I absolutely would. Employees like Alex make a lasting impression and are the reason people keep coming back. Thank you to everyone at the Bartram Trail Branch for making our family feel so welcome. We walked in hoping to get library cards and walked out feeling like we had found a little piece of our new community. Five stars isn't enough!

Being a Duval resident, I can't check out books here. BUT one of my favorite things about this…read morelibrary is their book sale! They always have such a great selection of books to purchase. Paperbacks are $2 and hard covers are $3. Can't beat that! The librarians are so nice and helpful. And they have great areas to sit and read or study as well. It is definitely one of my favorite libraries in the area! And bonus - right now they're decorated for the 250th anniversary of America. So fun.

I find many good books here and really need the larger print ones when available. I wish some…read moreorganization or church would take the library as a special project and redo the woodwork around the windows, etc. and other renovations that are needed. Maybe Boy Scouts working for an Eagle badge. The women who work in the library I find very helpful, friendly and courteous. I'm sure funds are needed to make renovations but maybe volunteers for some things. Johnnie S.

Best library. Tons of books but not so big that it would be overwhelming. Friendly staff. I have…read morebeen going here for years.

This was my local branch when I first moved to Jax- I utilized the library and this was my voting…read morelocation too for early voting. Now I enjoy using the rooms for volunteer meetings. You can book out various meeting rooms throughout the year- free. Perfect for a non profit meeting! Once a month I stroll in wearing my adult scouting uniform for the NEFC Scouting America Sabol District Commissioners meeting. Thank you to the staff for always being helpful!

Great selection of books and reading material at this library and the parking is very accessible…read more There are conference rooms that they provide as well. Last night I attended a 6PM meeting and it was quite organized. Desktop computers can be used as well and there is a time limit for 1 hour browsing. The library staff is here is very helpful and knowledgeable. Quite friendly too. Come on by and visit SE JAX Public Library, there is something new to learn for everyone :)

It's been a year since my last visit to the library, since I walked in I was received with a smile…read moreand when I asked for help she was very nice and showed me how to look for apps on the website which helped me very much select a few books, she explained to me the checkout policies and was just so nice and helpful I really enjoyed going and will become a regular as I am trying to get into the habit of reading the only thing which I know is out of the library control is the smell of a few visitors who are in the computer area. Other than that it was a great visit

I read books now! I used to frequently go to the library in Pittsburgh and really stopped reading…read moreover the last few years. After the Yelp event that I hosted at the downtown Library, I signed up for a library card. I checked out their website and was happy to see I could reserve books at the San Marco location. I was alerted when they were ready for pick up, and they give you ample time to pick them up too. I parked for free right in front of the library, and there was a security guard that greeted me at the door. I picked up my books off the "hold" shelf, and then it was a self check out! I didn't even speak to anyone! I just scanned my card, scanned the books, and left - honor system style. The self check out was so high tech and offered other suggestions based on the books I picked out. There were lots of kids at this location the 3 times I've visited. I didn't explore the library much, but am so happy about the services offered here. I've read 2.5 books so far for the first time in years! I'm a reader now! Thanks Jacksonville Public Library!

Came here to get a library membership! It was so easy and the lady who helped me was so kind and…read morehelpful. She was truly happy to have me there and answered all my questions. It was spacious, clean, and pretty inside!

I have been to the Pablo Creek Jacksonville Public Library many times as it's close to my house…read more The majority of my visits have been early voting. But I've also used the library services to print and make copies. As the library is one of the cheapest options. You can log into a computer using your library card and access your email to print documents. On this visit, I needed 60 copies for an upcoming meeting. I stopped by the front desk first and I'm so glad I did because the copying process had changed. Chris was so helpful and sweet. She came from behind the desk, walked me to the self service machine where you she assisted me with checking my balance and adding additional funds to my account. You can now use your debit or credit card instead of cash. But cash is still an option. Then she walked me to the copy machine and showed me how to log in. She suggested I print a few copies first to make sure they looked good. Again, she was such a help, because there was a line going down the page that was not on my original copy. She cleaned off the glass and suggested I use that option instead of the manual feed. Voila, the line was gone. If you're looking for a book or need to use the library services, I highly recommend the Pablo Creek location.

Customer service sucked , won't be returning , it seemed like staff needs training on communication…read moreskills . Highly disappointed, went on a Tuesday afternoon at 12 , it seemed like no one wanted to assist me , librarians kept sending me back and forth to one another so they wouldn't have to assist . First thing when they open and this is how customers are treated .

Not a good experience but the space is nice. Let's start with the library as a whole. The library…read moreis very spacious and has most everything anyone would need. There's plenty of comfortable seating if you need to stay a while and do some research. Also, there are programs she children as well as designated area that accommodate different age groups. The staff was friendly overall and eager to offer assistance. The common logic and customer service could use some work. I dropped in to print a page from my email while I was out and about. I was told that sometimes the printer doesn't print the best copies and in order to print I'd have to purchase a guest pass. No problem. I purchased the guest pass and went over to scan the pass and print my page. What should have taken 5 minutes ended up taking over an hour! The computer wouldn't read my pass so I could login. The attendant called the help desk but no luck. Finally, after an hour and 15 minutes I decided to get my money back and go elsewhere only to be told there are no refunds. Now, I was not told BEFORE the purchase that there are ongoing printer issues and it's a crap shoot rather or not you'll be able to print and if I pay to print I'm doing so at my own risk. I was baffled! The attendant tells me "it's (the policy) on the bottom of my receipt". My reply was "the one you gave me AFTER I'd already paid?? How would I know about your policy if it's not posted and no one tells me until after I pay?? Maybe I missed the sign; will you show it to me?" Of course she couldn't because there is no sign. Eventually, the manager came out and acknowledged that I shouldn't pay for a service and not receive what I paid for and my money be kept, although that's their policy. In the end, another 15 minutes later, the system was able to be manipulated and I got my copy. Common sense dictates placing a sign informing customers the printer is down until it's repaired OR let customers know if they pay to print it's at their own risk! It's not a huge financial investment to pay for printing but the principal of a policy aimed at keeping someone's money for a service they didn't receive with no warning beforehand is preposterous and should not be tolerated. Unbelievable! Thank goodness I have everything I need at home because I'll never come back here. I can only imagine what other hidden ridiculous policies they have and I don't want to venture in and accidentally find out AFTER I've spent my money.

Really nice and quiet location. Especially great when looking for African-American literature and…read morebooks I definitely wish they were more financial literacy titles available. Thankfully you can request books and have them transferred. I saw lots of great resources & events for the community. I'll be visiting more often. The staff was super friendly and helpful.

My son and I liked it here! Easy enrollment for a library card. We went on a Tuesday and There was…read morestory time and craft time. My son loved the puzzles in the kid play area. Overall a pleasant experience.