I have been calling the groomer Chris for the last four days Friday May 8 then again on Monday May…read more11, then again on Tuesday May 12 and on Wednesday May 13 to try to work with her on the BAD Grooming she did on my puppy on April 16,2015. All she does is keep me on hold for 12 minutes and then when I ask her how she will correct it, she hangs up on me!!! Shame on you Chris, maybe PETA should be called, after torturing him for a hour and one half and only clipping his nails and around his face that all she did !!!! No bath or cut around his personal places!!! Now everyday I have to clean up his back side almost cutting off one his family jewels and the second time almost cutting into his leg, Thank Goodness I didn't, he would have died from lost of blood by the time I would get him to the Vet. Shame on you Chris, you will never touch my dog again and hope enough people will do the same after researching your so called work!!! Shame on you, there is a special place in Hell for people like you. Shame, shame, shame on me for giving you 4 more chances.

My father took his dog Benson there to get groomed. He got way overheated, had a stroke and ended…read moreup having to get euthanized the next day because of irreversable brain damage because he had overheated. We took our bulldog Buddy there. The owner's mother proceeded to yell at him so much before I even left that he pooped on the floor in the kennel at which point she started yelling at me that I should have had him go outside before I brought him in. Unfortunately we were on our way to catch a train to leave, otherwise I would have left with him then. When I picked him up, he had no food left but had clearly lost weight. I knew before that they gave extra food to their chickens but I would have expected that they let him at least have his food and if not already down, give me the extra. I was also told that he barked constantly. Buddy was not a barker, he did tend to whine a lot but that is different than barking. When we got him home, he was so petrified for a couple of weeks so I don't know what they had done to scare him. It's important to note that the positive reviews were mostly before the current owners bought it.

Took my dog there for a bath because he had been sprayed by a skunk. $45 dollars and several…read moreridiculous, contradictory excuses later, I left with the dog still smelling like a skunk. I wounding buying a bottle of tomato juice and taking him to the lake and giving him a bath myself. He doesn't smell like a skunk anymore. Never again!

Sharon and her team are absolutely amazing--knowledgeable, caring, and truly passionate about every…read moredog that walks through their doors. Whether you're tackling basic obedience or diving into more advanced training, this place makes the whole experience fun and rewarding. The owner is right there with you during class, offering constant encouragement and clear guidance. She even sticks around afterward to answer questions and make sure you feel confident practicing at home. The training is outstanding, and the day camp and grooming services blow every other place I've tried out of the water. There's a reason this spot is consistently rated the best--it genuinely is.

We are regular go-ers to paws and beyond. We have been taking our Pinto for grooming with Archie…read morefor at least ten months, if not longer. Archie is great with dogs. He charges a really reasonable price. Pinto gets nervous and Archie is very gentle with him. He's also very honest, and will update you after how the appt went. There's a little window you can look through to see your dog groomed if you want. Archie is also the first groomer we ever had that actually asks us what we want for grooming and will make sure we are absolutely satisfied. And he is consistent every time. Because of such positive grooming experiences, we have also enrolled Pinto in their six week beginning obedience training course. Sharon is an excellent trainer. She's patient, attentive, responsive, observant and considerate. The group classes were well done. I learned a lot about dog behavior and nutrition too that I still put to daily use. Pinto has had great improvements on his leash w alking behavior and we are highly impressed. Overall this is a great place for your dog. We have not used their boarding services yet but would not hesitate in the future if we need to. I trust them and also trust Sharon's advice in case I ever have a doggie question.

I waited till Franz the Legacy Dog was 1 year 4 days old before having him groomed so his fur…read morewouldn't be damaged plus I was concerned that his fur would be damaged by shaving, scalping, him too short so his fur wouldn't grow back fully. Even though we brush him at least twice weekly he started having matting behind his ears and refused to let me cut it off. I'm very impressed with the excellent job she did and highly recommend her! Because he's a Spitz AKA (also known as) Pomeranian I will be having him groomed every 4 months by her. He's full of energy and I marvel how handsome he looks, I can't imagine how she could groom him because he won't stand still. She's amazing and Franz adores her.

From the owner: "We offer quiet and stress-free dog grooming by appointment. Usually a one to one ratio, allowing…read morefor a relaxed environment to help calm overwhelmed pets. Our attention to detail and caring groomers will help create a happy and successful grooming experience. New pups, old pups, hot mess express pups and those 'Nervous Nelly' pups are always welcome! First groom or looking for a new groomer-we can absolutely help!"

Jennifer is awesome with all cats and dogs...Yes cats... hard to find any groomer to do cats..She…read morehas bathed both my cats and one needs to be shaved once in awhile and has always done an excellent job..when one of my dogs had to have her eyes removed as soon as she healed jennifer did her grooming. My baby was really relaxed with her.. ..An out of state friend had a blind dog no one would groom anymore because of aggression while visiting here I suggested top notch..Jennifer did a great job on their dog and they were very happy ..she will always have my business

NIGHTMARE EXPERIENCE!…read more I am not a pet person, first experience ever handling a dog. Brought a small dog here as a favor. I arrived to the dog owner's house 30 mins before the appointment. The dog was understandably scared and apprehensive. Let him outside to use the bathroom (he didn't go) but could not get him inside using calls, treats, or toys. Could not figure out the leash or collar that included the front legs so I picked up the dog and put him in my car. Drove all the way to this grooming shop and waited 20 minutes for the lady to finish answering a customer's questions regarding their pet. Meanwhile, I am holding a shaking dog, terrified that the dog is going to go to the bathroom on me or in this shop. I wait patiently even though the dog is getting heavy and shaking because he's scared, but I have no leash and can't put him down. FINALLY am helped and am turned away for being late. I explain the situation and am told sorry we book appointments every 15 minutes and you were late. I explain the situation, that it's my fault, that I am doing this as a favor and it's not my dog, that I am not a dog person, and am ignored and turned away. Head to my car, think about all the wasted time, and the fact that I now have to take the dog back to the owner's house. Clock says 10:25am and I know I couldn't have been more than 5-10 minutes late because I was in there waiting for them to finish with the previous customer. Completely understand their policy but as a first-time customer and non-pet person entering with a scared shaking dog only to be turned away after patiently waiting there while holding the dog for a long time, I was absolutely livid. I will tell any pet owner I ever run into in Bay City to avoid this place and to send their business elsewhere. I'll also make sure I mention this story any time I hear anyone mention a pet.

Been going there about 20 years and I have always been very satisfied with Tina and her crew. We…read morehad a Persian cat n a Schnauzer. They passed away n now we have a Westie n she always come home looking like a movie star!!

Best boarding experience in Tri-city area. You can expect to find boarding on all holidays…read more Scheduling is easy with a simple call. Dogs were taken great care of and we never had a problem. I have used this service multiple times and found them to be reliable. The prices are reasonable as well. Drop off and pick up were easy. Their schedule is fantastic especially on Sunday with extended hours to 7 pm.

Oh my goodness, we had the opportunity today to have Livia groom a very, very elderly, long haired,…read morehandsome cat that my niece is caring for! He had so, so, so many matted clumps of fur all over him and we were not sure how it would go, BUT it was amazing! Livia was SOOOO gentle, caring and spoke softly the entire time to this sweet ol man. After he was bathed, he lay on the grooming table purring like crazy, which made us all so happy, because he is no longer in pain do to all the matted fur. I highly recommend this young lady, she was so helpful, got us in the same day and helped us get the care this elderly kitty badly needed! And was very reasonable priced! Thanks again Livia you are so awesome at what you do!!

From the owner: I am a in home, one on one, fear free certified mainly self taught groomer who has found her…read morepassion for helping pets look their best! While also trusting the person they are with and feeling comfortable! I work out of my home in Caro, but also have a Mobile table I can pack up, come to you & groom for an extra travel fee! The best way to contact me as by email, phone number or by clicking on my website link! My yelp page is not monitored daily!