I couldn't find a more professional and caring group to trust my eye sight too…read more I am always greeted warmly and never have any lengthy wait time to be calle.

I would not recommend this office simply because of wait time. I scheduled this appointment on…read moreTuesday and was given a 10:10 appointment time on Friday. I was asked to come in early for new patient paperwork. I arrived at 10. At 11:05, I had still not been seen, given an explanation or new estimated time, or even simply apologized to for wait time... When I asked the secretary about my appointment, all she could tell me was that she had my appointment time marked as 10:30. I followed up by asking if she knew if I'd be seen soon. She just told me that no one had grabbed my chart yet. I work in the city, and needed to be back at work by 1pm. I weighed my options and realized I had to leave. I took off a half day at work to make this appointment. It was a suggested follow up for an eye infection. This wasn't an eye exam I can do another time. I left so frustrated. I felt like it was very reflective of how they prioritize patient time. In summary, if you'd like to spend your PTO at an office that doesn't give you the correct appointment time and also expects you to wait 30-1hour this is your office. Wish I could comment on the actual care provided, didn't experience it myself. If I had, I wouldn't have had more than ten minutes with the doctor.

I called, checked to make sure my new insurance would work, and made an appointment. I'm a teacher;…read moreit's difficult to make appointments, so I was glad I found a time. I show up...nope, not on the books, no appointment. They DID show that I had called and updated my insurance, but no appointment. They clearly screwed up. And yet...There was no apology, no attempt to squeeze me in, nothing. The office manager guy displayed absolutely no regret. I will find a new eye doctor - I highly suggest avoiding this place, if only to avoid having to deal with this guy.

I was very impressed with Mercy Eye Care in Hampton Village. Dr. Wilcox was very kind and thorough…read morewith the eye exam.

People at front desk are terrible at their jobs, they're incompetent and lazy. I had a problem and…read morecalled to asked, they didn't help, they literally avoided my question several times when I redirected them back to the questions and was very in a hurry to hang up. Their answers never made sense. And when I was supposed to schedule an appointment, they gave reasons why I can't, like helloooo I fit into all the requirements and said I can't, and like how does that make sense when I was told to make an appointment at front desk from doctors/nurses; someone had to stepped in, and was like yeah I can. Front desk people making unnecessary problems and add on top of problems for patients. They not helpful, don't know what they're doing, and lazy. They need to get retrained or reevaluate for their job positions. It's been going on for way too long, very unacceptable and frustrating.

Went to Family Care Health Centers, looking for a healthcare option I could afford. The cost to…read moresee the nurse practitioner ($350+) cost MORE than the self-pay cardiologist ($190 no insurance cost) I had to see afterward. I have NO complaints about the care and the staff were pleasant.. the cost was not uncalled for.

If your child is special need please find somewhere else. The worst experience I've ever had at a…read moreclinic and we have 15+ different specialist. I'm shocked they're okay with the treatment we faced. I don't say this lightly because I know how hard it is to find good surgery dentist clinics. I left after waiting an hour and a half for the dentist to see my son and then afterwards when I tried to reach out to the supervisor, they refused to answer my phone calls or would put me on hold for 5 to 10 minutes at a time and then I finally was able to reach a supervisor by using my sister and having her emerge the calls you guys should be ashamed of yourselves and the fact that you kept giving me excuses is oh my driveway is like we can use the driveway baffling

I had my cataract surgery here. The staff managed to calm my nerves. They kept me ear and…read morecomfortable while I waited. The check in process was easy to understand. They called me a few days before and explained the procedure and what my co-pay would be. The day of the procedure there were no surprises.

I have never had an appointment last less than 2 hours. For each of my visits I got taken back…read moresoon after I arrived. But then I saw one person, and was sent back to the waiting room for at least a half hour. Then I saw a second person, and was sent back to the waiting room for 45 minutes. Then I got called in to the doctor's office where I sat for another 10 minutes and waited. And when I mentioned something about the length of the wait no one, including the doctor apologized. They absolutely didn't care. They just said that that's the way it is around here. Most other places you have to wait when they walk in they immediately say sorry about the delay. I don't know why these people have such an ego that they don't care that they make you wait.

Have been seeing Dr. Smith who was trained at the premiere Eye Hospital, Wills Eye in Phila., PA…read more He is genuinely caring, helpful and tries his utmost to help you. Previously I had a retina doctor said he could do noting for me. When I went to Wills Eye...they recommended Dr Smith because of his training and their respect for him. He save my sight... thanks to Dr Smith. Have I had to wait...yes, but it is worth it to received quality care and save my sight.

I went into the store because I wanted to deal with a person but really everything I did I probably…read morecould have done myself. I did have an issue with the first pair of glasses that I received. But throughout the whole process and even trying on frames in the KC location. I would definitely buy from them again. My second consultant completely understood the issue I was having, got me set up immediately and also added expedited shipping to make up for the delay. My new frames just arrived yesterday and I'm so happy with them!

Just went to go get my exam done. I was running late got there and they couldn't take me…read more Apparently they have a 5 minutes grace period. I would like to know where that is stated on their website. The guy who helped me was nice but I was very upset that they couldn't fit me in. I understand it's my fault for running a little late but a 5 minute grace period is ridiculous when most places have a 10-15 grace period. You need to give people more time. Not sure if I want to go back.

Service, selection and value, I give High marks for all three. The staff is helpful, consider it,…read moreand the doctors are always easy to talk with and don't rush you in and out

I went here in April 2024. I had my eyes checked & ordered glasses. I picked them up on May 9,…read more2024. They didn't put them in the computer I picked them up till I went back in July to get a adjustment on my glasses. I went in March 25 for a adjustment on my glasses. They have been the only one doing my adjustments. They told me the screws were stripped, so I needed new frames. I had to pay out of pocket for these that they damaged. Fast forward to April 17. I have a appointment at 9 am. They call at 810 & tell me my eye exam is covered but since I didn't get glasses till July 24 I can't get glasses till July 26. I explained to them what happened. They told me they couldn't fix it. Offered nothing to help & i needed new glasses because I had a laser eye procedure last year & changed my vision. I do have medicaid insurance. I am disabled have cancer & many other health conditions. It was made loud that i had medicaid also. I do know for a fact they have locked up other people's insurance benefits. Dr McCullough is a wonderful dr & nice but his staff is rude. I will not going back.

Called to set an appointment - woman on the phone was short and rude. She mumbled something about…read morehow I had to send my insurance card in - to what or how, I have no idea - and offered no guidance or courtesy. Not the best way to welcome a new customer. I'll be finding another eye care place that has employees with at least a little customer service skills. I'll never understand why so many places hire employees like this, as they cost you so much business.

My doctor of 25 years recently retired and I had to find a new optometrist. I was uneasy about…read morechanging doctors after so many years. A fellow employee recommended Dr. Vricella at Fenton Family Eyecare. I could not be happier. Excellent, state-of-the-art equipment. Friendly and knowledgeable staff and a FANTASTIC optometrist. I highly recommend Fenton Family Eyecare.