Steve Kinard is the best. His experience and customer service skills shine. Took the time to explain all processes and completed our inspection with efficiency and professionalism. Thanks Steve. We request Steve to do our quarterly pest control! A committed veteran of the company whose tenure shows. He said we are the most important as customers! Doug and Donna read more

So my parents moved into a new home a year ago and signed a one-year agreement for them to come out and take care of the home. The payments have been timely and have never been an issue. They have only come out like three times. Let me tell you that the insects and spiders must know because they are visiting too often. When we went to cancel the services that were not even being done, they said that we had to find out our contract, mind you, the 12 months had already been paid off. They also wanted to add some more charges, but never came out and talked with us about what they wanted to add beyond what the contract was for. Now, so now we are the pest control for our own home, and once we are 12 months out, we are done. This is not what we expected from a company that charges and barely comes out at all, and we are near the woods, so we are no strangers to the bugs. Save your wallet and do it yourself, or go with a local company and talk with them beforehand, and have a clear understanding of what is going to be done, when the charges are due, and what that covers, as well as how often they are coming out to treat the area. read more

Began pest control service with Clark's today. William Moore was excellent, explaining the treatment and providing feedback to ensure we had the best experience. Will was friendly and knowledgeable. Appreciated his professionalism. He went right to work and then reviewed everything after service was completed. I believe Clark's provides value by providing quality service. read more

Clark Termite handled our account very poorly. They provided the initial termite bond through our builder but never followed up for over a year and a half. Out of nowhere, a representative showed up unannounced, pressured my wife to sign a renewal service order, and when she said she needed to speak with me first, he began removing the termite bonds from our property. Completely unprofessional and intrusive behavior -- we will not be renewing or doing business with this company again. read more

Since they were sold to a firm in NC their price greatly increased (about 40% over last year. Very disorganized and impersonal. I HAD termite protection for years and just cancelled it. Horrible company now. read more

impossible to speak with a representative. Cannot cancel services because no one available. They continue to bill and still have pest control issues that cannot be addressed. Find a local independent. read more

Shawn W. (Couldn't read his last name) Great customer service and very accommodating due to automated system issue not sending notifications. read more

Two thumbs down. Annual commitment, and it auto-renews an additional year at a time, which is gross. They don't schedule service, just show up. And after 6 months of service we have 2 pests. I won't ever do business with them again. read more

We have used Clarks for over ten years for termite / quarterly service and recently had to move to another company. We were quoted installation of a new termite system and the work was approved. My wife could not get them to schedule and then Clarks placed our account on credit hold for work not completed. Clarks is billing customers ahead of work that has not been completed or scheduled and expecting payment. I assume the company was purchased and changes occurred that they think this is a good business model. Either way, we moved on and I suggest if you are considering pest control company you look past Clarks. Scheduling and Billing are the worst. 0 stars would be a better rating read more

Clark's has been servicing my home for twelve years. they are thorough, reliable and reasonable for the service I depend on. what's more, they are trustworthy and Chris, the technician, always has a friendly smile. Being pleasant goes a long way in my book too. J. Knight read more

Columbia SC Update - I did hear back from the area manager at Clarks and they determined that my reimbursement claim was valid, so they did reimburse me for the repair costs that I had incurred. They also treated for the termites, so I feel that they came back made things right. Original - I recently had an issue where I thought my toilet was leaking, so I had a contrator come out and tear my bathroom apart only to find active termites under my floor. He fixed the floors and put my bathroom back together while I called Clarks office about the termites. Now I'm being told that the money I paid to have my bathroom torn apart and put back together won't be reimbursed since I didn't call Clarks to begin with and use their contractors. Only, how did I know the termites were there without having the contractor tear up the floors??? This is absurd and I'm extremely unhappy. I would like to warn anyone using Clarks about this shady business. read more

If I could rate a zero, I would. The company was recently sold and the billing and payment and customer service in NC is absolutely terrible. This used to be great when locally owned but now has gone completely downhill. read more

The billing department is a nightmare. When the company was merged/sold to an out-of-state business, they arbitrarily put everyone on a monthly billing system with an interest rate of 18% over the balance, and a 1.8% penalty monthly if not paid on time. NOT A WORD to customers about these changes, and suspect annual fee also went up, disguised in their mandatory monthly installments. It's a matter of time before their services go down in quality too. read more

They must have sprayed sugar water around the house because the ants are worse than ever. Plus, I've now seen a cockroach and centipedes. They were supposed to get rid of a wasps nest, but "forgot" so I called them back to tell them about that and the increase in bugs. They took care of the wasps with a "complementary visit", but told me I needed a service to spray the inside again. First they forgot to send the contract, then they sent it and I couldn't open it. I finally got my first bill from them telling me payment is overdue (it can't be overdue if I never received a request for payment). So I'll pay the insanely expensive $195 one-time visit for sugar water because they did come back to remove the wasps nest, but now I need to find a serious exterminator to get rid of the bugs inside my house. Steer clear of Clark's. read more

I had a termite inspection in March of 2024. Im receiving emails and phone calls saying that my inspection is due by the end of October 2024. I called and explained to the representative that my termite inspection was done. Her response to me was that was for 2023. I asked to have a supervisor give me a call to explain to me which I'm still waiting on as to why I need another inspection in 2024. read more

A year ago they performed my termite inspection and billed me an exorbitant amount over my contract from previous owner with no notice to me. This year I called to confirm what I would be billed and was given an amount close to my contract, then received and email stating $60 more than what I was told, plus they want to retreat and put me on a monthly billing of $65 over my contract rate. I'm DONE!!!!! read more

We have used Clark's for 22 years, since they treated our lot and initial foundation to prevent termites. Everything went smoothly until the last year or so, when (I assume?) the company was absorbed by a larger organization. Since that time, they have raised their prices significantly, their billing practices have deteriorated, and customer service has eroded. I'm now looking for an alternative. read more

The service is fine, no different from any other pest control company I have used. The problem is that they have a new owner and the billing issues have been awful!! They auto draft for services that I did not agree to have in auto drafted. The representatives have been pleasant to speak with but problem persisted after 3 calls and the only solution was an apology. I am planning to switch companies. read more

Terrible company. Service nose dived with new owner. They lied about providing last service while we were out of town. They could not have accessed the yard as it was locked. Also, we discovered that all the termite stations were empty of bait and that they had not been servicing for at least the last three years. When we contacted the manager they offered no response. DON'T USE THIS COMPANY!!!! read more

Shout out to Steven Parham he did a really good job on inspecting our home. We appreciate it!!! Going on our second year with there services. read more

We've used Clark's for several years now at multiple different properties and they always take care of any requests we have. We've had an ongoing ant issue inside our house that we've been working to address and today we noticed it was worse. Brandon Kennedy quickly came to our house and went above and beyond to make sure that we try to get rid of the ants once and for all. Would highly recommend! read more

Horrible customer service. Appointments are confirmed and no one shows up. The call center doesn't not give clear resolution. Extremely poorly run operation and would recommend anyone else for terminate services. read more

Steven Parham takes great care of our home and yard and keeps us and our pets safe.

I have used Clark's Termite and Pest Control for many years for exterminating services. Clark's is professional, on time, and east to deal with. The pest control technicians I have met are friendly and knowledgeable. Clark's currently sprays for mosquitos and fleas in my yard and the treatments are effective. I would highly recommend Clark's Termite and Pest Control for pest control services. read more

Customer service has changed for the worse. Customer for two years and we switched to another company after how we were recently treated.

Called on a Saturday just to leave a message , knowing they weren't open on weekends. They called me right back and scheduled my service. Super nice and accommodating. The technician was very courteous and professional. Saw a few more roaches initially like they said. It's been perfect since then. Very reasonably priced.Would highly recommend. read more

Clark's was a good company until it was purchased. Service changed when long time employees started to leave. I changed to a new company for my pest control and Clark's sent me an email last week that they were coming to get the bait system. I said fine. My new service came today and replaced the old bait system with a new one. The put Clark's system in a bag for them to pick up. One hour later my wife noticed someone in out yard. She went to see and the Clark's guy was removing our new bait system. There was no email, text, call, or a knock on the door to let us know there were coming. I can not believe any reputable company would walk around my house without notification. I do not and will not recommend this company. read more

Wow! Did this place prove me wrong. We were extremely upset with customer service when they showed up late with no notice quite a few months back. Not only did they call and offer us a free service, but, they called back again recently when we had not taken them up on the offer. They came out today and did an amazing job! Courteous, on time, and did a much better job than the local pest control we use. Thank you for proving us wrong Clarks and for being an upstanding company. Special thanks to LaShan Jackson who came out today and did an excellent job representing his company. He was very thorough and apologetic for service we received at first. We think he deserves a raise! Thanks again Clarks! read more

Clark's has been doing my termite and pest control since 2013 and they do an outstanding job. I would not hesitate to recommend them to family and friends. read more

I called Clark's yesterday and they came out first thing in the morning today. I also received a courtesy call from the technician (Patrick Martin) last night. He introduced himself and was very friendly. He confirmed the appointment (from 10-12) and asked me about the problem I've been having. He showed up at exactly 10 am today and thoroughly inspected all the problem areas. He was very honest and did not try to sell me an expensive product I didn't need. He was extremely knowledgeable and gave me lots of advice and options on what I should do. And their prices are a lot cheaper than other places in the area. I'm 100% satisfied and after this experience I won't do business with anyone except Clark's. Thank you to Clark's and Patrick. read more

Clarks Termite and Pest Control is the best! They treated Our termites and gave us a bond at a very good price. They spray for bugs and even repaired our crawl space. Great service and on time every time. read more

In violation of town noise ordinances, Clark's lawn service started in on my neighbor's yard before 8 am. I was home sick and the noise was not restful to say the least. Multiple calls to the company were a waste of time as the noise went on and on. Never will use them nor recommend them! read more

We've been using Clark's for few years and they do a great job. They do our pest control , misquote treatment and termite service. The Technicians are very professional. I highly recommend them. read more

I have had a very bad experience with Clark's. They came to my home about 2 weeks ago. I though the representative was honest, friendly, helpful. He gave me an estimate and i asked him to put it in writing. I told him that i had to deal with problem as soon as possible. The guy promised to email me. He never did that. I called him back 3 times, asked his colleagues who was in my neighborhood to have him call me, etc. He has not returned my call. His advice contradicted what my Terminex representative told me. read more

we have been a customer of Clarks for 3 years. I have always been happy with their time frame, customer service and technicians. THEY HIRE VETERANS AND YOU ALSO GET A DECENT MILITARY DISCOUNT IF YOU HAVE SERVED. I appreciate them. read more

If you are local to the Irmo & greater Columbia areas then Clarks is a good service to use. They are friendly and work with your schedule to set appointments that work for you. Reasonably priced as well. read more

Clark's does the termite and pest control on all my properties and I couldn't ask for a more skilled or professional team! I would highly recommend them. read more

The customer service here is horrible. The girl that answers the phone, schedules appointments, etc. is rude. I thought the first time this happened maybe she was having a bad day, but every time you call the office you get the same horrible treatment. When asked to come out and retreat the bug spray because the bugs were still appearing she said they don't retreat. All other bug companies do this service. We have switched our monthly bug spray company and glad we did. However, Clark's is still doing our termite treatment so I guess I will just have to deal with this rude girl once a year. The company is loosing customers because of her and their ineffective product. read more

I had a bond since 2012, found out I had water damage 2016. I thought that their annual inspections were suppose to check for termites, moisture & water damage. We found the water damage not Clarks Termites. I was told by employee of the company in the contract they only look for TERMITES not Water Damage. Why do a moister check? I will not renew my bond with this company. Annual inspections are not good. Don't use this company read more

While the technicians that finally do come out when they say they are, the work they do is exceptional. My mother (who is 87 years old) was grateful for how kind they were. However, the billing department has much to be desired. They keep sending invoices for payment which go to my mothers house (all has been paid) which upsets her very much. I have made several calls and have been promised that it has been taken care of, and there comes another bill. Personally, I would never recommend them. It's too bad since the technicians that are employed are wonderful to deal with. read more