Cityfone also has bogus customer satisfaction surveys. They provide a series of buttons to rate their service after being invited via email to do so. However, if you choose "0" (zero)as I did (because their service is so shitty...), the "submit" button is disabled. I verified this by changing the rating to another number, and, like magic, it was re-enabled. So they are a completely dishonest organization. I would not recommend them to anyone. read more

I was looking at their site to see what they had to offer. For some reason they wanted my phone number. Since then, they've phoned a few times, but never leave voicemail. I had to do a reverse search to see who the number belonged to. I won't be doing business with them because it appears they're too scared to leave voicemail, or don't know how. It would have been nice if at least a name showed with the number. read more

Customer service is horrible. They are polite but are not capable of solving problems. I ordered a phone and a two year contract to be under my phone number. They sent a phone and SIM card under someone else's account and insisted that I pay for this other person's cell phone service. I called 5 times and asked for a supervisor. Nobody ever called back. I was on hold for 4 hours one time. I emailed the company and there was no reply. It is very frustrating. As this service is directed at seniors, I see by the amount of negative experiences that elder abuse is condoned by this company so be aware. read more

Coverage is terrible. We barely get one bar with Cityfone, if any, in towns where friends using other providers - including Rogers, Cityfones parent company, get good to excellent connectivity. Our iPhone 13s are less than a year old, too, so the problem is not old technology. If you want to use your phones anywhere other than in the middle of a large city, stay away from Cityfone. read more

I went to Cityphone aka Zoomer wireless thinking I would save a few bucks. Troubles started immediately I began service. I have an iPhone and what nobody told me was that Zoomer doesn't support all features of iPhone!!! What a mess. Customer Service basically non existent Cancelled my service the same day.... read more

This is a Rogers company. They caught me because I needed North America wide seamless calling for cross border travelling. 4 months after I signed up, they cancelled that option. Still paying the fee I signed up for. No apology. No options. Just a "you're screwed" attitude. Have to wait another year for the contract to run out. Have noticed lots of other details I am not happy with. read more

https://www.ccts-cprst.ca/ If you need to make a complaint. I stayed 4 hours on the phone until they reimbursed me. I refused to hang up and they eventually solved my problem. Good luck... read more

I absolutely hate calling their customer service. They have hung up on me before and after they picked up. They change their mind and cancel an order without calling me. They care nothing about their customers. read more

SCAMMERS! received a call from Toronto number with great cell phone plans with existing service provider. received a package from a different company and had to deal with useless wait with 'Virgin Mobile'. please stay away from cityfone scammers... read more

I have been with them for over 2 years. When you call, you get a real person right away who speaks English and is located in Canada. Very friendly and dedicated to helping with any issues. While they are owned by Rogers I think, their plans are way more affordable. They also have good deals when bringing your own phone. You also qualify for a new phone every 2 years. read more

So, I've been with Cityfone for a number of years and have received good service. Phones are decent and included in monthly fee . My only complaint is sometimes there are long waits to talk to someone. read more

worst service. Supposed to be rogers network, but they obviously is the slow part. Calls always dropped, even when I was talking to their support line. Finally decide to move on. Only for them to tell me I have to pay a cancellation fee. I never singed a contract. Stay away from this company. read more

Running a Zoomer Wireless in my province - they use Rogers network. Phone works OK - lots of dead spots when not in a city. Customer service is the worst I have ever seen. Needed a replacement SIM card - tried CHAT - it was down. Sent an email - no response after one week. Phoned during published contact hours - waited on phone for 45 min then was left an option to leave a message - claimed I would not lose my place in line - they would call back - that was 2 days ago. Cell phone service is average - customer support after they have you locked into a contract is the worst I have ever seen. read more

I always get San Juan Cable and Cricket tangled up in blue. Cables, cords, sinew, Wires crossed tween Boost Mobi and -T- Mobile but the im a Virgin Mobi and it's my first time. Just trying to fone Home...Ah ha, Garcia Remooz. Caught u at last with Zoomer wireless. (72/3 = 24) (2×2=4) (1/1) Suckatash & Sa$afrezz Hold the relish !!!*** read more

Cityfone Telecommunications - Telecommunications Near Me - Burnaby, British Columbia

I just switched to Zoomer Wireless (cityfone) besides saving a substantial amount of money everything was flawless in switching. Fast and accurate customer service. The us a Rogers sub so service will be the same. read more

Was easy to sign up but only if charging monthly to a credit card. Getting immediate on the spot customer service was always difficult. My credit card is maxed so when I realized Cityfone hadn't been paid for months I immediately sent a payment through online banking which I wasn't aware was even an option with Cityfone (at sign up they would only accept a credit card). Anyhow, sending payment alerted them that my account was in arrears. Cityfone emailed giving me 24 hours to pay the outstanding $350 balance. A few days earlier I learned my BMO debit card had been compromised - a company in China made multiple bogus debit attempts and long story short I was locked out of online banking. I couldn't pay Cityfone immediately. 3 days later (Canada Day statutory holiday) got new debit card at the branch. Finally got through to Cityfone via chat. Cityfone refused to reactivate my account without full payment of arrears which I can't do right now. Within a month I'll receive a large $$$ settlement, so I signed up with Koodo yesterday but just learned that Koodo can't port my business phone # as Cityfone has deactivated the line! Cityfone seems vindictive and peevish. btw Cityfone didn't offer an unlimited data plan, so I was forced to take a 5 GB plan to avoid Cityfone's exorbitant overage fees. Cityfone/Rogers has been a distasteful experience. read more

#cityfone ripped me off. Charged me $35 cent/min in voice overage fees resulting in a $188 bill. I called them and explained that their unlimited plan is only $5 more per month, and that they did not ever warn me that I was incurring such high fees. I am switching back to #koodo. read more

The worst experiences I have ever had with any company. They try to get money out of the original contract in many ways. When you approach the customer service to maybe resolve the issue it is going to be such a long and time taking process that you would be sorry you ever contacted them and most often you just give up. read more

I'm not exactly sure if i should review Zoomer Wireless or Cityfone since one appears to be the branch of another. I recently signed onto their plans as they are having a promo. The person I spoke on the phone was clear, concise and respectful. I got my new phone in the mail within 4 days and upon firing it up, I had an awesome plan, data and a great monthly rate. The signal was strong in my neighborhood and so was the LTE. I logged onto the website of Zoomer Wireless and could easily keep track of my usage and had all the details of my contract on hand. I wish all cell providers were this easy and hassle free to do business with. One really pleased customer here. read more

Zoomer Wireless (Cityfone) smartphone plans looked like a great deal at first, but they are an utterly disgusting company in my personal experience. The fact that they have gotten rid of their loyalty program for customers is pathetic, and I hope they lose customers. I tried signing up, and they did a credit check on me, my credit is actually in good standing, but for some reason came back as bad for them. The person on the phone was so rude, "he said he talked to the account team, and that they were not willing to do business with me due to my credit rating"??? It's funny because my credit is not bad at all. What kind of credit scores are these degenerates looking for? Why would they even need to do a credit check on someone who's bringing their own phone, and not on a contract plan with automatic pre-authorized payments enabled? What a fucking sham of a company. I also did not want to but said very nicely to the person I spoke with on the phone that "I heard they accept $150 security deposits, and that I was willing to do that to get a plan." The guys said "no we can't help you." What a joke!!! Very disappointed in Zoomer's/cityfone/simply connect. I would highly recommend anyone who's considering getting a plan with this shit company to reconsider their options. After this experience I will never have faith in this company or phone service! Also they don't offer wifi-calling or VoLTE, so its really not that great of a deal. Rogers isn't that great coverage wise anymore anyways. They were okay during the 3G era but not so great anymore. PS: This is my personal experience with them so make up your own mind about whether you would like to go with them or not for a phone plan! read more

They work thru Zoomer Wireless. Every time I send them a query regarding my services they immediately send me a message saying they will get back to me within 72 hours. They never do, even if i send them a reminder. The price is right- the service is not. read more

Was satisfied until my last bill showed one very large spike in data usage,(3.1GB) in one day .....that's 50% more than l use in a month.My history shows l am under 2 GB per month.....the spike put me over a considerable amount....l don't believe l used what they reported...my phone usage counter has been very close to theirs in past several months....now l am afraid l will get more of these spikes.My contract is up in April....will have to look for another carrier... read more