So far so good. I never have any issues in this store. Prices are decent and the selection is wide. They also don't hassle me when i browse since I know nothing about wines and liquors. read more

Easy to use website, reasonable prices, next day free delivery, they called first to confirm... professional, friendly and efficient, hard to find these days! read more

This place has a large selection at reasonable prices. Everyone is very helpful as well.

Friendly, knowledgeable staff. Great selection of wine and spirits. If you're looking for something that they don't have, they will bring it in at a competitive price. They have a loyalty program, plenty of parking. read more

I hate to leave this review but it is ridiculous what the store owner/manager did to my fiancé and I. I was looking for a certain brand of tequila for my wedding called the establishment and they stated they had six bottles. However, I was only allowed to purchase one bottle per customer because the supplier of the tequila only allowed one bottle per transaction. While I was on the phone with the manager or the owner, they told me I would be able to figure out how to purchase the three bottles I needed. My fiancé showed up and purchased the first bottle, brought it out to her vehicle walked in a second time and the manager/owner told her he could not sell her another bottle because she just purchased one. My brother-in-law then went to the store to purchase a bottle and he was told they could not sell it to him because he was from the same family as my fiancé, although they do not have the same name, nor was gentleman checking for ID. He said he saw my brother-in-law, talking to my fiancé therefore he could not sell him a bottle. In the end, my wife had to drive to Brooklyn to purchase the three bottles where that store manager told her there was no such policy set by the supplier. She could have purchased as many bottles as she wanted to. if I was able to leave negative stars, I would as the owner/manager of this business appears to have an issue with wanting to make money and allowing customers to purchase more than one bottle of particular type of alcohol. Unfortunately, I will never purchase anything from this establishment ever again. Buyer beware on the information provided by this business. read more

What's not to love about this liquor store? Excellent selection of wines including unique Turkish and the more ubiquitous Oyster Bay Sauvignon Blanc. Their prices are very reasonable - almost ware house club level. Specifically, I've seen wines at South Shore liquor stores prices $3-$5 more that at City Wine. They also have Kosher wines if you have religious dietary requirements or need to bring a bottle to someone's house. They don't just sell wines, don't let the name fool you. They have hard liquors and champagne. They sell cold wines and champagnes if you're in a hurry. Check in and get a free old-fashioned wine opener. read more

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Zero customer service. Nobody approached me if I needed help. Someone was on the cellular phone didn't bother to ask me if I needed anything. read more

A full service Wine and liquor store. Good prices, super friendly staff, good selections.

I have never had the pleasure of visiting the actual store for City Wine Cellar, but I've ordered products online. The website is super easy to operate and the selection is very organized. In addition to the different wines and spirits they also sell accessories and gift sets. The online pricing is similar to what you would find in a store, the only difference is that you have to pay for shipping. Shipping one bottle to DE ran me about $20, with one day delivery.I actually found City Wine Cellar to be the best priced on a variety of spirits compared to other online vendors. I did run into an issue, but as soon as I brought it to the attention of the customer service at City Wine Cellar they corrected it. City Wine Cellar was easy to work with and is perfect for ordering wine and spirits online. read more

Extremely unprofessional and disrespectful staff that is taking zero precautions to keep themselves or their customers safe during this coronavirus pandemic. Was told multiple times that if I placed an online order I could do curbside pickup without having to have any contact with anyone and that an employee would just place the box in my trunk. When I called from my car in front of the store, I was suddenly informed I had to either come inside to sign or someone would come to my car to take my ID and also have me sign some paperwork. After being yelled at over the phone for nearly ten minutes, an employee walks out to my car window with no mask or gloves on and wants me to open my window and sign for the wine. I drove away and called back to have my order cancelled and the lady once again was nasty, told me the order was cancelled and then hung up the phone on me. I called back and left my contact information with someone else for the owner to call me back and still haven't heard back after a few days. Even if picking up an order without signing is not possible, they told me it was and should have at least apologized for the inconvenience instead of yelling at me. What is the point of curbside pickup during this pandemic if you need to come inside or open your car window to an employee who doesn't even have on a mask or gloves and then touch his pen and papers? Absolutely pointless! After shopping here for years and spending thousands of dollars they feel it is okay to yell at me even though they misinformed me. Disgusted by the whole situation. Also worth mentioning that their red wine selection is very limited. read more

I received excellent customer service after ordering online for a delivery out of state. They were out of one of my choices but contacted me via email and phone call to find a replacement. I would definite order from them again. read more

Best customer service, Rafael - in a time where finding solid service is scarce, this individual delivered. He was very knowledgable about the wines and the inventory. He even wrote the birthday note for me. Highly recommend using Rafael when at City Wine Cellar. Just a very lovely experience. read more

I placed an out-of-state order for a couple of Korean beverages I was unable to find anywhere else. Unfortunately, they were out of two of the items but were prompt to call me and inform me of alternatives. Processing was fast and delivery only took 2 days through FedEx. Since it's alcohol, you will have to be at home with an ID to sign for it, but I was able to pick it up at a local Walgreens due to work which was perfect! All the beverages ordered were well packaged and in mint condition. They were also super delicious for a great price! I hope to buy from here again and that the service is just as excellent as the first. read more

This is my go to alcohol shop because it's near my house. The staff are always friendly, the prices are very reasonable and they have a large selection of wines! The check in offer isn't real, you don't get anything. I remember I brought a small plastic bottle liquor to make dessert(peach snap) and the cap was broken, I went back to the store the lady kindly exchanged a new bottle for me. read more

Don't know of a better wine selection on the island. Very helpful staff. It's genuinely fun to shop here, they go out of their way to help you pick out great wines without being intrusive. Not a cold customer service experience like a lot of places. Great prices, especially for NY. It's my favorite local wine/liquor store and a good substitute for jersey shopping. read more

They have a large selection of wine, beer and spirits. There are many isles to find the right drink of your choice. The staff is helpful in answering any questions you may have or making recommendations. The prices are very reasonable and probably the cheapest on the island. It's a bit always from me but i prefer to shop here and will continue to do so. read more

Deceptive dealing online. Website said "one bottle left"so I called specifically to be sure that bottle (it was a special design of a readily available beverage in another design) was the one I was paying for. Paid in full for pick up. Unable to pick up in a timely manner, so paid for shipping. Delivered bottle was NOT what I ordered, called to inquire, was told I'd have to pay shipping and a restock fee unless I spoke to the manager. Manager has been very elusive for an entire week, no matter what time I call, even left a call-back number. No response. What a rip! Paid $30 more for a special bottle that I didn't get. read more

This is the only wine/liquor store to go to!! I make the trip here, passing 10 other stores. Great value and selection. read more

Great place to buy a wine. They have great selection and very competitive price. Also very helpful staff they answer my questions. read more

It has been a delightful experience ordering a wine gift delivery. Theresa was so patient and sweet on the phone for a special gift order, I now am thinking of sending liquor and wine gifts for the Holidays. So important to support our local businesses especially when they go out of their way with customer satisfaction. read more

This place has all the wines that you can think of from ceiling to floor. It also has hard liquor and champagne. The staff is nice and seem to know what they are talking about. We were looking for some great wine for Thanksgiving that wasn't to expensive. We def found what we were looking for plus a fun wine too. It was a coconut moscato for dessert. I would come here if you are looking for any wines to complete your meal or pick up a gift. read more

Excellent selection, helpful staff and very competitive pricing. The owner has extensive knowledge, and honesty. There was a confusion with wine that was purchased and he resolved the issue in good faith. Thank you John Ha!!! We will definitely be back!! Great customer service and the best selection and prices!! read more

I collect whisk(e)y of all types. Ordered from several online retailers, but none compare with the lightning fast service of CWC. The selection is well above average, but the service is the reason I always check their site first. Excellent! read more

I called from Florida and ordered wine that I had when I was in NY but couldn't find here. Teresa took care of my order and she was fantastic. Excellent customer service and very professional. I will be a regular customer by mail to Florida and a customer when I am back in NY in the future. Thank you again and a special thanks to Teresa. Have a wonderful holiday! Lisa S. read more

This place is amazing!! I have read the reviews and I find that the negative reviews are rather petty, which is likely why there are so few of them. This business appreciates your custom and definitely lets you know it. Theresa, which I have hopefully spelled right, is a customer service professional, and Randy, who does the deliveries, is just a warm and wonderful person. I cannot recommend this business enough...you will not be disappointed!!! read more

Bate and switch. They listed a great price for wine than took my order and then canceled without even contacting me.

Just as a local business should be run. They are not just friendly in a polite way, but actually friendly. They take time to get to know about you and what you like, even with regards to prices and what others may charge. This is not in a direct path on my way home, but well worth a bit a detour. Where going to buy these products anyway, why not do it at a place that really does appreciate our business. read more

I'm ambivalent about this place. Long line and slow moving non smiley staff. My husband enjoyed the scotch selection but I found most things overpriced. I wanted some cheap flavored brandy for sangria but all they had was old man expensive non flavors. I wound up going to my small nabe liquor store where the prices were the same but they had what I needed. I would return if I was looking for a speciality expensive bottle of something but for "everyday" needs this isn't my go to store. read more

If you have to shop here watch the prices. As stocked item had a $34.99 label, it rang up $52.99! When I brought it to the manager's attention, he argued with me that the item was stocked incorrectly. Admitting the fault was theirs, but would not give me the item for the listed price. I've purchased wine & spirits from them for years, from now on I'll drive up the block. read more

I am a little spoiled by NJ liquor stores but City Wine comes close. The prices are very reasonable for NY and they have an wonderful selection of wine and spirits. I always find the staff to be very friendly and knowledgable when asking for a recommendation. They often have tastings of wine and liquor and I've found a few new favorites after having a sample. I wish we had more places like City Wine on the Island! read more

Best liquor store on Staten Island. Great prices, very wide selection. All I need out of a liquor store!

Excellent selection, helpful staff and very competitive pricing. By the far the best liquor store on Staten Island. Their wine prices, especially, are very reasonable. We typically go to NJ for our wine & liquor, but there's no need now with City Wine Cellar. read more

Great prices, great selection of wines and the staff is extremely helpful and courteous. The owners are genuinely nice people who engage in conversation with you. I go to the store at least once a week (ok no judgments lol) and it's like seeing old friends. read more

Horrible Horrible company! Do not buy from them! Sent me an opened bottle of Scotch and refused to refund me. Bottle was sent back to them and they still refused to refund. Very rude an unprofessional. Stay away. I did contact the company and they refused to refund me the money assuring that they inspected the bottle before shipping. The bottle has clearly been tampered with to pass it off as an unopened bottle. The company was not willing at all to help me out, and basically accused me of opening the bottle. I will be contacting the New York State Liquor Authority for illegally selling me open alcohol! read more

First, the cashiers are great and hilarious. Second the wine and liquor selection is pretty extensive and the staff are helpful if you need to find something specific and are very open to giving suggestions to what you may need or want for the specific occasions you are trying to buy for. read more

I tried to give this place a chance, and order 2 fifths of Proper 12 which City Wine Cellar said they had in stock, only to receive an email 2 days later that said "Credit Memo" I checked my order and it said canceled. So I called them and they told me they canceled my order, because they are not making Proper 12 anymore, I laughed because that is not true. The guy from City Wine tried to tell me they did not charge me, only to call the bank and find out they really did, so I had to dispute the charges. I took my business elsewhere. Horrible customer service, and lack of experience. If you don't have something in stock, don't sell it to people. read more

Had a great white blend at a restaurant in Freehold, NJ last year. City Wine is the ONLY store in the entire NY area which stocks it. They also carry my husband's favorite CA pinot noir which is served at just two local restaurants. Prices are very reasonable and usually $2-5 less per bottle than at other NY/Long Island liquor stores. read more

I have tried to order two different bottle of whiskey that showed in stock via their website but both times they cancelled my order days after the order. The website still shows both bottles in stock. Poorly managed website and terrible communication with customer. Look elsewhere on internet for what you need..... read more

I LOVE this liquor shop! They always have my favourite wine available! Staff is friendly and always eager to help you! Love em!

Stupid prices on Whiskey. Wine selection is decent.