Failed on honesty and failed on price. They told me inspection to diagnose problem is a standard…read more$40 charge upfront and that charge would be removed if I chose to get repair done at Cornwall Tire. Final bill charged $71.97 for inspection and still charged the fee even after I got repair done at Cornwall Tire. I reminded them of the promised $40. but they said inspection took longer than they thought. Lack of integrity. Plus, they charged $943 for the part which sells for $250 to $450 at the online Canadian parts stores. That is over 100% markup. A bad driveshaft is easy to diagnose and replace. With their hidden fees and markups, the bill came to $1432.55.

From the owner: In business since 1970read more

Driving home to Prince Edward Island, woke up to find a flat tire. We had picked up a large nail…read more So it's Saturday morning at 7:30 and most places were closed except Best Deal Garage. They quickly replaced the tire and we were back on the road in less than an hour. Totally recommend this place! Kudos to Tiffany and her team. Much appreciated! Oh and very reasonable pricing.

I am a 76 year old woman with a severe bowel problem, I need our van because I use a porta potty to…read moretravel anywhere. Our problem with our van started April 28 when the engine light came on & it was idling really bad, almost stalling. My husband took it to Direct Muffler & they put the code reader on & it did show misfiring on #6 cylinder. Direct technician shut the check engine light off & told us to keep on driving it. Problem kept on getting worse. July 17 we had an appointment at 10 am to fix the problem. Direct called & said to my husband, since it is open does he want the spark plugs changed & he said Ok to do it. Direct called & told us the problem was fixed to come & get the van. He started to come home & the van was misfiring worse than before. He took the van back to Direct immediately, Direct was closing,, Derek Sproul came out & told him to take it back Monday July 20th, which we did. July 22 My husband went to Direct to find out the problem & was told it hasn't been looked at yet. We stopped in many times to find out the progress & again we were told they haven't worked on it at all, saying they were very busy. We were told the mechanic that worked on it would call us back at 3 pm. No call from him at all. So my husband called Direct & was told to come & get the van, they had no time & short staffed. August 5 We both went in to pick up our vehicle & I confronted Willy De Wit. I advised Mr. De Wit that they had our vehicle since July 17 & now it is August 5 & they haven't worked on it. I had to reschedule my Ottawa specialists & they never worked on it. Why didn't they let us know & we would have taken it somewhere else. This was very fishy. August 11, we took the van to another mechanic to find out what they did or did not do & found out the Direct mechanic over tightened the nut holding the # 6 cylinder ignition coil . August 18 took the van to Riverside Dodge Chrysler dealership. They confirmed the check engine light was on showing a misfire on # 6 cylinder, they confirmed an engine misfire was present at idle. Diagnosis from the dealership: Engine light comes on, had plugs replaced at Direct& they stripped the bolt on ignition coil. We were charged $ 630.00 at Direct & they did not fix the problem & the Direct mechanic stripped the bolt on the ignition coil. This was confirmed by the dealership. We would like our $630.00 returned to us for pain, suffering & inconvenience caused by your lack of caring. Needless to say you fixed nothing & charged us for your mechanic's lack of expertise. We are seniors on a pension & were taken advantage of. Shame on you. This doesn't stop here. Fran & Don

I went for a safety inspection. They did not conduct a thorough safety inspection before…read moreinstructing me to have my car repaired. I was told only a few issues existed, but another mechanic I trust later found more problems. Unfortunately, he was busy and couldn't fit me in before my trip permit expired. After my car failed the safety inspection, he worked extra hours to fix the issues, finding other major problems along the way. After those fixes, I returned to the original place, and they broke my emergency brake, which had just been repaired--they pressed the pedal so hard it got bent. My mechanic fixed it again. When my BF brought the vehicle for the safety, he also brought the bent pedal to the garage and asked what happened. The staff threatened to remove my vehicle from the service bay if he was "petty." They said it failed again because the clamp was not fixed. We fixed the rear clamp as instructed, but it turned out they meant the front one. When asked to fix it so the car could pass, they refused. The neighboring shop fixed it within eight minutes, yet when I returned, the original place said they didn't have time to complete the safety inspection anymore. After five visits, I finally got my safety done. Based on Google reviews, this is not unusual for them. I can provide the names of three mechanics who will testify that I am not the only customer with these experiences.

I'm quite happy with the work they did on my car. They called back with an estimate within 10 min…read moreof dropping off my vehicle and the turnaround time was very quick! They had it fixed up and ready to go the next morning. The price was reasonable and actually a few bucks less than what I was originally quoted. I am very impressed and will definitely go back again next time I need repairs done. Thank you, Eric and crew for your exceptional service!!

i feel it is bad business practice to charge customers a fee to replace there muffler. And Then…read moretell them they (jiffy muffler) cannot supply the needed part. Both Benson and Canadian tire did not charge me.

The owner is very condescending, if you're a woman, forget going there to get anything fixed. I…read morewent in there with my boyfriend to ask questions ( since I am the owner of the car ) and any question I asked him, he would turn to my bf and give him the answers instead of me, like I didn't even exist or matter. Horrible customer service experience, I do not recommend this shop!

We have been going to 138 Tire for 20 years. Fast reliable service. Repair, tube, plug whatever is…read moreneeded fro my family car, farm truck, ATV or lawnmower tire. It's always the same if you need a tire everyone in our family goes to 138. The Lang Family